Prolifics
111 N Magnolia Ave, Suite 1550,
Orlando, 32801, FL,
United States
Orlando, 32801, FL,
United States
1 818-582-4952
Professional Services
Prolifics Technographics
Prolifics Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Prolifics and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Prolifics employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Prolifics has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2020, IBM Cloud Pak for Business Automation for Process Mining in 2014, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Prolifics is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , HubSpot , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Prolifics revenues, which have grown to $180.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Prolifics intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Prolifics Tech Stack and Enterprise Applications
Prolifics AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Prolifics implemented LiveChat on its website to add real-time conversational capabilities. The deployment positions LiveChat within the Chatbots and Conversational AI category to support customer support and pre-sales lead capture workflows on Prolifics' customer-facing web properties.
The LiveChat implementation uses a browser-embedded chat widget connected to the vendor cloud, configured for real-time messaging, canned responses, transcript capture, and agent routing, reflecting standard Chatbots and Conversational AI functional modules. Configuration work focused on widget placement, business hours availability, canned reply libraries, and transcript retention settings to align with client engagement patterns.
Operational coverage centers on client-facing teams handling support and pre-sales inquiries, with centralized administration for account settings, user permissions, and canned response governance. Governance activities included defining chat handling protocols and escalation paths, and integrating LiveChat as the primary web conversational layer between visitors and Prolifics staff.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Prolifics Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Cloud Pak for Business Automation | Process Mining | Analytics and BI | n/a | 2014 | 2014 |
In 2014, Prolifics implemented IBM Cloud Pak for Business Automation to orchestrate an end to end indigent defense claims workflow. The deployment used software components from the IBM Cloud Pak for Automation solution and an offering from IBM Business Partner Intellective to build a single integrated framework, and the work aligns with Process Mining capabilities for process discovery and instrumentation.
The IBM Cloud Pak for Business Automation implementation was configured with workflow orchestration, case management, reporting and approval automation modules, plus payment orchestration to complete the claims lifecycle. Automation spans initial submission intake, rule based routing and exception handling, consolidated reporting for judicial review, final approval by the chief justice, and payment initiation, with audit trails and process instrumentation to support operational visibility.
Operational coverage focuses on judicial claims processing, touching court clerks, the chief justice approval path, and payment operations, with integrations implemented between workflow engines and the court approval and payment handoff processes using IBM Cloud Pak for Automation components and the Intellective offering. The platform aggregates process telemetry and event data to enable continuous process analysis consistent with Process Mining terminology.
Governance was centralized through the single integrated framework to standardize approval workflows, reporting governance and exception handling across the claims lifecycle. As Prolifics reported, "We’ve streamlined so much of the process," reflecting reduced manual routing and a move away from single threaded approvals, while emphasizing auditability and end to end orchestration via IBM Cloud Pak for Business Automation.
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Prolifics Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Prolifics implemented Adobe Connect to provide Audio Video and Web Conferencing across its client engagement channels and internal collaboration. Adobe Connect was embedded on the Prolifics website to surface meeting rooms, webinar registration pages and on-demand recordings, aligning the application with web-based delivery of live events and recorded training sessions.
The deployment emphasized standard conferencing capabilities such as persistent virtual meeting rooms, screen and content sharing, attendee management and webinar controls, consistent with Audio Video and Web Conferencing functional workflows. Operational scope targeted professional services delivery teams for client workshops, technical training and sales demonstrations, with governance organized around centralized scheduling, role-based access and standardized meeting templates to ensure consistent session configuration and attendee experience.
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Collaboration | Collaboration |
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2019 | 2019 |
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Prolifics CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Prolifics PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Prolifics IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Prolifics
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Prolifics Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Prolifics IT executives and key decision makers. This section highlights Prolifics's latest recorded technology evaluations, including SAP SuccessFactors Employee Central for Core HR on 2026-02-23. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Prolifics digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-23 | Prolifics | Evaluated | SAP | SAP SuccessFactors Employee Central | Core HR | HCM |
FAQ - APPS RUN THE WORLD Prolifics Technographics
Prolifics is a Professional Services organization based in United States,
with around 1200 employees and annual revenues of $180.0 million.
Prolifics operates a diverse technology stack with applications such as
LiveChat, IBM Cloud Pak for Business Automation and Adobe Connect,
covering areas like Chatbots and Conversational AI, Process Mining and Audio Video and Web Conferencing.
Prolifics has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., IBM and Adobe Systems.
Prolifics recently adopted applications including
StackPath CDN in 2023, Hubspot Marketing Automation in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Prolifics’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Prolifics’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Prolifics technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.