Boston, 02118-2439, MA,
United States
Promoboxx Technographics
Promoboxx Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Promoboxx and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8 Promoboxx employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Promoboxx has purchased the following applications: Drift AI Chatbot for Chatbots and Conversational AI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2012, FullStory for Customer Experience in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Promoboxx is running and its propensity to invest more and deepen its relationship with Drift , Google , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Promoboxx revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Promoboxx intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Promoboxx Tech Stack and Enterprise Applications
Promoboxx AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Promoboxx implemented Drift AI Chatbot on their website to support visitor engagement and automated conversational interactions. The deployment leverages the Chatbots and Conversational AI category, with Drift AI Chatbot providing a website-embedded chat widget for real-time messaging and scripted conversation flows.
Implementation scope focused on the public site, with configuration and conversational playbook management handled by Promoboxx marketing and sales personnel to support lead qualification and customer inquiries. Functional capabilities implemented include automated response scripting, qualification question sequences, message routing to human agents, and session transcript capture, consistent with Chatbots and Conversational AI deployments, and governance relies on iterative tuning of bot scripts and playbooks to align behavior with promotional and support workflows.
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Promoboxx Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2012 | 2012 |
In 2012, Promoboxx implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. Promoboxx uses Google Workspace (Formerly Google G-Suite) on their website and for corporate email and collaboration tied to the company domain, positioning the application as the central Collaboration tool supporting internal communication and document collaboration.
The deployment reflects a cloud native SaaS configuration using Google Workspace administrative controls for user provisioning, account management, and access policy enforcement. Functional modules in active use align with standard Collaboration capabilities, including Gmail, Calendar, Drive, Docs, and shared team folders for content creation and collaboration. Operational coverage spans the entire small company, with governance conducted through the Google Workspace admin console to manage user accounts, groups, and domain settings.
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Collaboration | Collaboration |
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2022 | 2022 |
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Promoboxx CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FullStory | Legacy | FullStory | Customer Experience | CRM | n/a | 2015 | 2015 |
In 2015, Promoboxx implemented FullStory on its website to support Customer Experience initiatives. The deployment focused on client side instrumentation of public web properties using FullStory to capture session replay, user interaction events, pageviews, and behavioral analytics. FullStory was introduced as the primary web UX instrumentation layer for the site, with configuration capturing event streams and user journeys to inform product and marketing workflows.
Operational coverage centered on the corporate website and the small product and marketing organization within the eight person company, enabling UX investigation, funnel analysis, and issue reproduction workflows. Implementation details align with standard Customer Experience practices, including session recording, behavioral segmentation, and event-based debugging, with controls implemented to scope recordings and manage privacy settings. The FullStory deployment provided continuous user experience instrumentation on Promoboxx web properties.
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Promoboxx ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Promoboxx TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Promoboxx IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Promoboxx
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Promoboxx Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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