South Holland, 60473, IL,
United States
Providence Bank Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Providence Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Providence Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Providence Bank has purchased the following applications: CSI NuPoint for Core Banking in 2020, Zoom for Audio Video and Web Conferencing in 2023, inBusiness Services 360 View for CRM in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Providence Bank is running and its propensity to invest more and deepen its relationship with CSI , Zoom Video Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Providence Bank revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Providence Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CSI | Jack Henry Banking SilverLake | CSI NuPoint | Core Banking | ERP Services and Operations | n/a | 2020 | 2020 |
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Digital Banking | ERP Services and Operations |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2023 | 2023 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| inBusiness Services | Legacy | inBusiness Services 360 View | CRM | CRM | n/a | 2012 | 2014 |
In 2012, Providence Bank & Trust initiated an 18-month phased deployment of inBusiness Services 360 View, implementing the CRM to centralize customer data and reporting across its Chicago area operations. The deployment focused on consolidating account and relationship records into a single customer 360, with staged rollouts to align data feeds and reporting for front line and back office users.
The implementation leveraged inBusiness Services 360 View's profitability module and growth platform capabilities to surface product level margins and customer profitability metrics. Configuration work concentrated on profitability calculations, price and fee modeling, and standardized reporting templates to support pricing and product decision workflows.
Operational coverage emphasized pricing, product management, retail banking operations, customer service, and finance stakeholders who consumed the centralized reports and profitability outputs. The CRM deployment provided a unified customer view to support cross sell and pricing discussions while enabling consistent reporting across the bank.
Governance followed a phased rollout with role based access and user adoption campaigns during the 18 month program, leading to reported 100% adoption of the profitability module. The bank documented measurable increases in service-charge revenue linked to pricing and product changes driven by the inBusiness Services 360 View implementation, as described in the case study.
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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