PSP Pharmacy
PSP Pharmacy Technographics
PSP Pharmacy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PSP Pharmacy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 PSP Pharmacy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PSP Pharmacy has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2019, Adobe Commerce (ex Magento) for eCommerce in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PSP Pharmacy is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Microsoft , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PSP Pharmacy revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PSP Pharmacy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PSP Pharmacy Tech Stack and Enterprise Applications
PSP Pharmacy AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, PSP Pharmacy implemented LiveChat on its public website to enable real-time customer messaging. The deployment is explicitly tied to LiveChat and aligns with the Chatbots and Conversational AI category, positioning the application to support online customer service and e-commerce inquiries through the PSP.ge storefront.
The LiveChat implementation centers on a web chat widget embedded in the site, combined with agent-facing consoles for live response management. Functional capabilities evident from the deployment include real-time messaging, automated greeting and canned response templates, session transcripts and chat logging for customer case tracking, and standard chat routing to service agents, leveraging typical Chatbots and Conversational AI workflows.
Operational coverage is focused on PSP Pharmacy’s retail online channel in Georgia, with the system used by customer service teams to handle web-initiated inquiries and order support. Governance is implemented at the application level on the website, with configuration and agent console usage controlling conversation handling and transcript retention for customer support operations.
|
PSP Pharmacy Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019 PSP Pharmacy deployed Microsoft 365 as its Collaboration platform. The cloud based Microsoft 365 tenant was provisioned to support approximately 5,000 employees across PSP Pharmacy corporate offices and retail sites in Georgia, and PSP Pharmacy is using Microsoft 365 on their website.
The deployment emphasized standard collaboration capabilities within Microsoft 365, including cloud email and Office productivity, team collaboration and cloud document storage to support internal communications, store operations and corporate functions. Configuration and governance were oriented around centralized tenant administration, user provisioning and role based access controls, with IT managing policy and content management for both internal users and the public facing site. Operational coverage focused on document lifecycle, team workflows and web content publishing, providing a unified Collaboration surface for PSP Pharmacy business functions.
|
PSP Pharmacy eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Commerce (ex Magento) | eCommerce | eCommerce | n/a | 2021 | 2021 |
In 2021, PSP Pharmacy deployed Adobe Commerce (ex Magento) to power its eCommerce storefront on https://www.psp.ge/. The implementation established a centralized online retail channel for the retailer and serves as the primary customer-facing commerce application in support of online ordering and catalog presentation.
Adobe Commerce (ex Magento) was configured to deliver core eCommerce functional modules including catalog management, product detail pages, merchandising and promotional rule engines, shopping cart and checkout flows, customer account management, and order lifecycle handling. The deployment leveraged the platform's content management and storefront theming capabilities to align product merchandising with retail brand requirements and regulatory labeling practices common in pharmacy retail.
Operational responsibility is aligned to cross-functional teams in e-commerce, merchandising, IT operations, customer service, and fulfillment, reflecting a typical retail deployment scale for a 5000 employee organization. The implementation is hosted on the public website and is organized to support catalog updates, pricing and promotion cycles, and order processing workflows across PSP Pharmacy's online channel.
Governance and process changes focused on commerce operations, including catalog taxonomy control, promotion approval workflows, and standard operating procedures for product data and content updates. The configuration emphasizes platform-level commerce features and operational workflows rather than bespoke middleware or named third party integrations.
|
 |
|
|
eCommerce | eCommerce |
|
2022 | 2022 |
|
PSP Pharmacy CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Engagement | CRM |
|
2022 | 2022 |
|
|
|
|
|
Customer Experience | CRM |
|
2022 | 2022 |
|
|
|
|
|
Tag Management | CRM |
|
2020 | 2020 |
|
PSP Pharmacy ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
PSP Pharmacy IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
PSP Pharmacy CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at PSP Pharmacy
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by PSP Pharmacy Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from PSP Pharmacy IT executives and key decision makers. This section highlights PSP Pharmacy's latest recorded technology evaluations, including Microsoft Dynamics AX for ERP Financial on 2025-01-30. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the PSP Pharmacy digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-01-30 | PSP Pharmacy | Evaluated | Microsoft | Microsoft Dynamics AX | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD PSP Pharmacy Technographics
PSP Pharmacy is a Retail organization based in Georgia,
with around 5000 employees and annual revenues of $1.20 billion.
PSP Pharmacy operates a diverse technology stack with applications such as
LiveChat, Microsoft 365 and Adobe Commerce (ex Magento),
covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.
PSP Pharmacy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Microsoft and Adobe Systems.
PSP Pharmacy recently adopted applications including
Vue Storefront in 2022, OneSignal in 2022 and Hotjar in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of PSP Pharmacy’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates PSP Pharmacy’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete PSP Pharmacy technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.