PSEG Technographics
PSEG Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PSEG and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12543 PSEG employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PSEG has purchased the following applications: Serrala FinanceSuite Accounts Payable for AP Automation in 2005, SAP SuccessFactors Employee Central Global Benefits for Benefits Administration in 2016, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PSEG is running and its propensity to invest more and deepen its relationship with Serrala , SAP , PowerPlan or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PSEG revenues, which have grown to $11.24 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PSEG intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PSEG Tech Stack and Enterprise Applications
PSEG ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite Accounts Payable | AP Automation | ERP | n/a | 2005 | 2005 |
In 2005, PSEG implemented Serrala FinanceSuite Accounts Payable as an AP Automation solution to centralize vendor payment and invoice processing across its finance organization. Serrala FinanceSuite Accounts Payable was configured to align with the company finance stack, operating alongside AR, AP and GL domains to streamline invoice capture and payment execution.
The implementation included configuration of accounts payable workflows and payment orchestration, covering automatic payment programs, payment advices, vendor master and bank master maintenance, and invoice processing and approval controls. The team configured supporting finance capabilities such as withholding tax handling, foreign currency valuation, intercompany AP posting, and Fixed Assets reconciliation to maintain accounting integrity.
Operational integrations tied Serrala FinanceSuite Accounts Payable into existing Procure to Pay touch points, including FI integration with MM, MIGO and MIRO transaction flows, inbound corporate card feeds and down payment processing, and a Dolphin invoice imaging application for scanned invoice handling. The deployment supported Accounts Payable and Accounts Receivable business functions for PSEG Long Island and the broader PSEG finance organization, with the relationship expressed as PSEG Serrala FinanceSuite Accounts Payable AP Automation supporting Accounts Payable business functions.
Governance and rollout activities emphasized process documentation and testing, with To Be process mapping against standard SAP finance processes, execution of test cases and month end controls, offshore team coordination, and ongoing user support for security task groups and ticket resolution. The program included batch data loads for master data correction and ongoing operational support for blocked invoice handling and payment run exceptions.
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Expense Management | ERP |
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2013 | 2013 |
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Tax Management | ERP |
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2015 | 2016 |
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PSEG HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central Global Benefits | Benefits Administration | HCM | n/a | 2016 | 2016 |
In 2016, PSEG implemented SAP SuccessFactors Employee Central Global Benefits to strengthen Benefits Administration across its HR and payroll functions. The deployment targeted employee lifecycle management for a large utility workforce based in Newark, New Jersey, and extended to configurations supporting payroll, eligibility, and enrollment workflows for more than 10,000 employees.
The implementation included SAP SuccessFactors Employee Central Global Benefits as the core application, alongside SuccessFactors modules for Learning Management, Compensation, and Onboarding 2.0. Configuration work encompassed custom infotypes, Employee Central Payroll tuning, time management for shift workers, role based permissions, and development of automated approval workflows and People Analytics reporting to support compliance and skills training processes.
Architecture was a hybrid cloud integration linking on premises SAP HCM and SAP /4HANA HR modules with cloud SuccessFactors, using SAP CPI and API Management to orchestrate data flows. Integrations explicitly covered third party recruitment and benefits management systems, RESTful APIs for real time exchange with financial systems, ABAP extensions where required, and use of SuccessFactors Extension Center and SAP Fiori for mobile HR access.
Governance and rollout included defined role based access control, Data Purge Policies for retention, comprehensive documentation, UAT and integration testing, and instructor led training for HR staff to drive adoption. Compliance controls were implemented to support GDPR, SOX, and FERC requirements, and audit readiness was maintained through detailed configuration and process records.
Operationally the project preserved data integrity during migration of historical employee records into SuccessFactors and secured sensitive HR data via permissioning and audit controls. The SAP /4HANA transition for HR modules was managed alongside the SuccessFactors rollout with stated continuity of business operations and no disruption to services.
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Compensation Management | HCM |
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2016 | 2016 |
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Core HR | HCM |
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2016 | 2016 |
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Learning and Development | HCM |
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2016 | 2016 |
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Offboarding | HCM |
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2016 | 2016 |
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Onboarding | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2016 | 2016 |
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Performance and Goal Management | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Succession and Leadership Planning | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2016 | 2016 |
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PSEG AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, PSEG implemented Salesforce Chat (formerly Salesforce Live Agent) on its corporate customer facing website. Salesforce Chat is deployed as part of PSEG's Chatbots and Conversational AI portfolio to enable real time web chat for customer service and online account inquiries.
The deployment embeds the Salesforce Chat widget into the site, configured for agent routing, session persistence, and chat transcript capture linked to Salesforce records. Functional capabilities implemented include proactive chat invites, queue based routing, transfer and escalation workflows, and scripted response templates for agents. Operational scope focuses on web support and customer service teams across PSEG's digital channels, with governance defined through routing rules, chat logging for audit and case linkage, and agent configuration controls.
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PSEG Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2014 | 2018 |
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PSEG Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2023 | 2023 |
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Intelligent Document Processing | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2018 | 2018 |
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PSEG eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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PSEG SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Fleet Management | SCM |
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2024 | 2024 |
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PSEG CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Interactive Voice Response (IVR) | CRM |
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2023 | 2024 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PSEG ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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PSEG PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2017 | 2017 |
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PSEG TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Critical Event Management | TRM |
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2018 | 2018 |
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PSEG PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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PSEG IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Network Management and Monitoring | IaaS |
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2009 | 2010 |
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Network Management and Monitoring | IaaS |
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2009 | 2009 |
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PSEG CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at PSEG
| First Name | Last Name | Title | Function | Department | Phone | |
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Manager Data & Business Intelligence | Manager | IT | |
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Chief Information Officer | CXO | IT | |
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Exec. VP & CFO | CXO | Finance | |
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Director - Financial Management Services | Director | Finance | |
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VP Finance, Corporate Strategy and Planning | VP | Finance | |
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Vice President - Power Finance | VP | Finance | |
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Director, Procurement, Corporate Services | Director | Procurement | |
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Director of Finance | Director | Finance | |
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Senior Manager Internal Audit | Manager | Risk | |
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Controller - Public Service Electric & Gas Company | Director | Finance | |
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Manager Corporate Finance | Manager | Finance | |
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SVP- CHRO & Chief Diversity Officer | CXO | HR | |
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Sr HR Business Partner | Manager | HR | |
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Senior Director, Compensation, HRIS & Workforce Analytics | Director | HR | |
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Managing Director, HR | CXO | HR | |
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Head of Marketing & Origination | Director | Marketing | |
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Director, Customer Experience and Utility Marketing | Director | Customer Service | |
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Director of Customer Experience & Utility Marketing | Director | Customer Service | |
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Regional Manager Marketing and Account Management | Manager | Marketing | |
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Marketing Manager | Manager | Marketing | |
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Power Marketing & Origination | CXO | Marketing | |
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Marketing/Construction | CXO | Marketing | |
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SVP, Chief Information & Digital Officer | CXO | IT | |
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Vice President Finance | VP | Finance | |
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Director IT/OT | Director | Finance | |
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Senior Technology Infrastructure Support Manager | Manager | IT | |
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Technology Engineering Manager | Manager | IT | |
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Senior Technology Infrastructure Spv, IT Desktop Manager | Manager | IT | |
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HRIS Manager | Manager | HR | |
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Executive Director HR - DEI, Talent Acquisition & PSEG LI | Director | HR | |
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Director HR Strategic Initiatives | Director | HR | |
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Director HR | Director | HR | |
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SVP Executive HR Advisor - PSEG | VP | HR | |
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Process Analyst / Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by PSEG Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from PSEG IT executives and key decision makers. This section highlights PSEG's latest recorded technology evaluations, including WorkForce EmpCenter for Workforce Management on 2026-02-05, SAP Analytics Cloud for Analytics and BI on 2025-08-25, and Axonius Cybersecurity Asset Management for Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management on 2025-08-04. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the PSEG digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-02-05 | PSEG | Evaluated | WorkForce Software | WorkForce EmpCenter | Workforce Management | HCM |
| 2025-08-25 | PSEG | Evaluated | SAP | SAP Analytics Cloud | Analytics and BI | Analytics and BI |
| 2025-08-04 | PSEG | Evaluated | Axonius | Axonius Cybersecurity Asset Management | Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
| 2025-03-10 | PSEG | Evaluated |
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Core HR | HCM |
| 2025-01-28 | PSEG | Evaluated |
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Employee Engagement | HCM |
| 2024-11-10 | PSEG | Evaluated |
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Payroll | HCM |
| 2024-10-08 | PSEG | Evaluated |
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Application Hosting and Computing Services | IaaS |
FAQ - APPS RUN THE WORLD PSEG Technographics
PSEG is a Utilities organization based in United States,
with around 12543 employees and annual revenues of $11.24 billion.
PSEG operates a diverse technology stack with applications such as
Serrala FinanceSuite Accounts Payable, SAP SuccessFactors Employee Central Global Benefits and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like AP Automation, Benefits Administration and Chatbots and Conversational AI.
PSEG has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, SAP and Salesforce.
PSEG recently adopted applications including
Intellishift Fleet in 2024, DocuSign eSignature in 2023 and Omilia Cloud Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of PSEG’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates PSEG’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete PSEG technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.