L’Hospitalet de Llobregat, 8902,
Spain
Puig Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Puig and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7539 Puig employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Puig has purchased the following applications: Adobe Connect for Audio Video and Web Conferencing in 2017, Evolutio Contact Center Cloud for Call Center in 2023, Atlassian Jira Service Desk for IT Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Puig is running and its propensity to invest more and deepen its relationship with Adobe Systems , Salesforce , Evolutio or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Puig revenues, which have grown to $4.64 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Puig intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Evolutio | Legacy | Evolutio Contact Center Cloud | Call Center | CRM | n/a | 2023 | 2023 |
In 2023, Puig deployed Evolutio Contact Center Cloud on its public website to deliver Call Center functionality for customer service and digital support. The Evolutio Contact Center Cloud implementation is delivered as a cloud hosted contact platform embedded in web pages, routing inbound digital requests into centralized agent queues.
Configuration focused on standard Call Center capabilities including omni channel routing, automatic call distribution, web chat handling, IVR style call flow controls, agent desktop workflows, and real time reporting and analytics. Operational scope centers on customer service and contact center operations supporting web initiated inquiries, with configuration and operational ownership shared between Puig customer service teams and internal IT, and governance addressed through queue and routing rule configuration, role based agent provisioning, and monitoring dashboards for website driven contacts.
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Customer Data Platform | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2018 | 2018 |
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IT Service Management | ITSM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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