PVcomBank
No. 22, Ngo Quyen Ward, Trang Tien, Hoan Kiem,
Hanoi, 100000,
Vietnam
Hanoi, 100000,
Vietnam
84 24 3942-6800
Banking and Financial Services
PVcomBank Technographics
PVcomBank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PVcomBank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 PVcomBank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PVcomBank has purchased the following applications: Finastra Fusion Essence for Core Banking in 2015, Hotjar for Customer Experience in 2021, Atlassian Jira Service Desk for IT Service Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PVcomBank is running and its propensity to invest more and deepen its relationship with Finastra , Temenos , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PVcomBank revenues, which have grown to $352.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PVcomBank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PVcomBank Tech Stack and Enterprise Applications
PVcomBank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Finastra | Temenos T24 | Finastra Fusion Essence | Core Banking | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, PVcomBank implemented Finastra Fusion Essence as its Core Banking system. The move replaced Temenos T24 and followed an announcement from Misys that PVcomBank would deploy FusionBanking Essence Online and Personal Financial Management modules to strengthen customer-facing digital banking capabilities.
The deployment of Finastra Fusion Essence centered on core deposit and account management, transaction processing, customer account servicing, and integrated personal financial management functionality. Configuration work focused on retail banking workflows and online channel orchestration, aligning FusionBanking Essence Online with account lifecycle and transaction posting processes typical of Core Banking implementations.
Operational coverage targeted PVcomBank retail and customer service functions across its Vietnam operations, creating a centralized core processing hub for deposits and digital account servicing. Integrations emphasized channel connectivity between the FusionBanking Essence core and online banking touchpoints, with data synchronization and customer record consolidation to support online and PFM experiences.
Governance and process work included aligning front office and back office workflows to the Finastra Fusion Essence data model and implementing change controls for account management and transaction processing. The program was explicitly framed as a transformation of the bank’s digital banking capabilities for customers, using FusionBanking Essence Online and Personal Financial Management as the primary application components.
|
|
|
|
|
Core Banking | ERP Services and Operations |
|
2011 | 2011 |
|
|
|
|
|
Digital Banking | ERP Services and Operations |
|
2023 | 2023 |
|
PVcomBank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021 PVcomBank implemented Hotjar on its public website to capture customer behavior and support Customer Experience initiatives. The deployment used a client-side JavaScript tag embedded across online banking and corporate web pages, enabling centralized collection of session recordings, heatmaps, and funnel click mapping as part of a web-focused instrumentation strategy.
PVcomBank leveraged Hotjar capabilities including session replay, heatmaps, conversion funnel analysis, on-page polls and feedback widgets to provide behavioral insights for digital banking product, UX and marketing teams. Governance and operational ownership rested with the bank’s digital product and marketing groups, who managed tag deployment, access controls and analysis workflows to operationalize website behavior data for iterative UX and content decisions.
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
PVcomBank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2023 | 2023 |
In 2023, PVcomBank implemented Atlassian Jira Service Desk as an IT Service Management solution and surfaced the application through its public website. The deployment is presented as a customer facing service portal on PVcomBank website for intake of incidents and service requests, positioning Atlassian Jira Service Desk as the bank's primary web channel for ticket creation and request tracking.
The implementation includes a configured service portal and request catalog, with workflow automation for ticket routing and queue management consistent with IT Service Management practices. Configuration work focused on service catalog definition, incident and request ticket types, SLA policy enforcement, and a knowledge base for self service, leveraging Atlassian Jira Service Desk capabilities for ticket lifecycle controls and agent queues.
Operationally the rollout aligns with IT operations and customer support functions, centralizing web initiated ticket intake into a single IT Service Management platform. Governance emphasis was on standardizing request workflows and SLA handling across the portal, using Atlassian Jira Service Desk to instrument consistent ticket handling and visibility for service teams.
|
PVcomBank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
PVcomBank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Workspace | IaaS |
|
2021 | 2021 |
|
PVcomBank Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Video Security Cameras | Physical Security |
|
2015 | 2016 |
|
|
|
|
|
Video Surveillance System | Physical Security |
|
2015 | 2016 |
|
IT Decision Makers and Key Stakeholders at PVcomBank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by PVcomBank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from PVcomBank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the PVcomBank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD PVcomBank Technographics
PVcomBank is a Banking and Financial Services organization based in Vietnam,
with around 5000 employees and annual revenues of $352.0 million.
PVcomBank operates a diverse technology stack with applications such as
Finastra Fusion Essence, Hotjar and Atlassian Jira Service Desk,
covering areas like Core Banking, Customer Experience and IT Service Management.
PVcomBank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Finastra, Contentsquare and Atlassian.
PVcomBank recently adopted applications including
Temenos Infinity in 2023, Atlassian Jira Service Desk in 2023 and Hotjar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of PVcomBank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates PVcomBank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete PVcomBank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.