Milaha
East Industrial Road Umm Al Saneem Area Street No. 523, Zone 56,
Doha, x,
Qatar
Doha, x,
Qatar
974 4494 9666
Transportation
Milaha Technographics
Milaha Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Milaha and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4786 Milaha employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Milaha has purchased the following applications: Oracle Cloud HCM for Core HR in 2018, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Milaha is running and its propensity to invest more and deepen its relationship with Oracle , Freshworks , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Milaha revenues, which have grown to $663.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Milaha intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Milaha Tech Stack and Enterprise Applications
Milaha HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2018 | 2019 |
In 2018, Milaha implemented Oracle Cloud HCM as part of a company wide Oracle Cloud applications initiative. The Qatar based maritime and logistics conglomerate deployed Oracle Cloud HCM to centralize Core HR functions across its business operations and subsidiaries. Leadership framed the cloud deployment as a means to enable synchronized solutions across supply chain and logistics services while avoiding additional on premises infrastructure investment.
Oracle Cloud HCM was configured to support core human resources capabilities including workforce administration, organizational modeling, employee data and lifecycle management, and HR transaction automation. The implementation emphasized standard Core HR processes, role based security, and cloud native configuration to streamline HR workflows and enable faster provisioning of workforce services. Milaha positioned the HCM deployment as foundational to driving operational efficiency through automated processes and to support creation of new business opportunities.
The Oracle Cloud HCM deployment was executed alongside Oracle ERP, EPM, SCM including IoT, Oracle Transport Management OTM, and CX cloud applications, creating a suite level architecture for end to end process orchestration. This alignment allowed Oracle Cloud HCM to provide workforce and HR master data into finance, planning, supply chain, transport management, and customer engagement processes while supporting consolidated governance across subsidiaries. Rollout focused on integrating Core HR with these Oracle Cloud modules to support synchronized business processes and enable operational agility as described by Milaha leadership.
|
Milaha AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Milaha implemented Freshdesk Messaging (Formerly Freshchat) on its website. The Freshdesk Messaging application was deployed as a customer-facing conversational layer under the Chatbots and Conversational AI category to handle inbound web inquiries and surface self-service options for the transportation enterprise.
Configuration emphasized bot flows for common customer questions, AI driven message routing to human agents, and persistent conversation history to support downstream service handling. Functional capabilities implemented align with Chatbots and Conversational AI patterns, including automated FAQ handling, live agent handoff, contextual messaging, and session based routing. Operational ownership is focused on customer service and commercial teams, with governance oriented to script maintenance, escalation procedures, and iterative training of conversational content to keep responses aligned with service playbooks.
|
Milaha Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Milaha implemented Microsoft 365 to centralize employee collaboration and standardize cloud productivity across its operations in Qatar. Microsoft 365 Collaboration was adopted as the enterprise collaboration platform for Milaha, supporting corporate communications and document workflows for a workforce of approximately 4,786 employees.
The implementation leverages core Microsoft 365 services such as cloud email, document management, team chat, file synchronization, and browser‑delivered Office applications to support knowledge sharing and operational coordination. Milaha uses Microsoft 365 on their website and within internal portals to surface content and streamline employee access, and the deployment is described as a cloud‑hosted Microsoft 365 tenancy providing centralized productivity services.
Governance is organized around a centralized tenant model with role based administration and tenant configuration controls to manage user provisioning, access, and information governance for corporate and operational departments. The deployment focuses on collaboration, corporate communications, document management, and internal knowledge workflows, aligning Microsoft 365 Collaboration with Milaha business functions across its Qatar operations.
|
Milaha Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2020 | 2020 |
|
Milaha PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Robotic Process Automation | PaaS |
|
2018 | 2018 |
|
Milaha IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Backup as a Service (BaaS) | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Milaha
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Vice President of Human Resources | VP | HR | |
|
|
|
VP Information Technology | VP | IT | |
|
|
|
Engineering & Construction Manager | Manager | Operations | |
|
|
|
Chief Engineer Officer | CXO | Finance | |
|
Apps Being Evaluated by Milaha Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Milaha IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Milaha digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Milaha Technographics
Milaha is a Transportation organization based in Qatar,
with around 4786 employees and annual revenues of $663.0 million.
Milaha operates a diverse technology stack with applications such as
Oracle Cloud HCM, Freshdesk Messaging (Formerly Freshchat) and Microsoft 365,
covering areas like Core HR, Chatbots and Conversational AI and Collaboration.
Milaha has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Freshworks and Microsoft.
Milaha recently adopted applications including
Freshdesk Messaging (Formerly Freshchat) in 2021, Cloudflare CDN in 2021 and Exclaimer Cloud Signatures for Office 365 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Milaha’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Milaha’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Milaha technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.