QIAGEN
QIAGEN Technographics
QIAGEN Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by QIAGEN and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5967 QIAGEN employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that QIAGEN has purchased the following applications: FIS GETPAID for AR Automation in 2012, SAP HCM (HR) for Core HR in 2016, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems QIAGEN is running and its propensity to invest more and deepen its relationship with FIS Global , SAP , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing QIAGEN revenues, which have grown to $1.97 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for QIAGEN intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
QIAGEN Tech Stack and Enterprise Applications
QIAGEN ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP | n/a | 2012 | 2012 |
In 2012, QIAGEN implemented FIS GETPAID as an AR Automation solution sourced from FIS Global. The deployment targeted accounts receivable, collections and credit management within QIAGEN's finance organization and positioned FIS GETPAID as the primary application for invoice to cash orchestration.
Configuration work centered on FIS GETPAID core capabilities, with Getpaid SME used for small and medium enterprise processing, configured collections workflows, credit scoring and hold logic, and dispute handling processes. The implementation included standard AR Automation functional workflows such as automated invoice presentment, scheduled collection actions and configurable credit management rules to align with corporate credit policy.
Integration work included a formal SAP liaison to synchronize customer master data and AR balances between FIS GETPAID and SAP, enabling posting handoffs and reconciliation of receivables. Operational coverage emphasized finance, accounts receivable and credit teams, with interfaces designed to exchange transactional AR data and maintain ledger alignment with SAP financials.
Governance established cross functional ownership between finance and IT, with process redesign to route collections cases and credit hold decisions through FIS GETPAID workflows and defined escalation paths. Training and role based access controls were implemented to support operational adoption and to maintain separation of duties between collections agents and credit approvers.
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ERP Financial | ERP |
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2018 | 2018 |
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ERP Financial | ERP |
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2018 | 2018 |
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Expense Management | ERP |
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2011 | 2011 |
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QIAGEN HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2016 | 2016 |
In 2016, QIAGEN implemented SAP HCM (HR) as its Core HR application. The deployment centralized employee master data and core human resources operations for the life sciences company, aligning HR recordkeeping and organizational management for an enterprise with approximately 5,967 employees.
Configuration emphasized standard SAP HCM components, including personnel administration, organizational management, time management and talent management, with payroll processing workflows configured inside the SAP HCM environment. The implementation applied workflow automation for hires, terminations and position changes, role-based security controls and HR reporting structures to support operational HR and talent processes.
The program engaged SAP HCM consulting resources to execute template-driven configuration, data model standardization and cutover planning. Governance adjustments focused on centralized HR data stewardship, approval routing and change control for HR master records, delivered through phased rollouts to HR teams and employee lifecycle domains.
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QIAGEN ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, QIAGEN implemented Salesforce Field Service (ex ClickSoftware) as its Field Service Management solution alongside its existing Salesforce CRM footprint. The deployment was aligned with QIAGEN’s use of Sales Cloud, Service Cloud, Community Cloud and Live Agent to support customer-facing service and field operations.
The implementation configured core Field Service Management capabilities, including work order and service appointment orchestration, scheduling and dispatch, mobile technician enablement, and on-site task checklists and documentation. Salesforce Field Service (ex ClickSoftware) was used to standardize the case-to-work-order lifecycle and to provide field technicians with mobile access to job details, customer records and service histories.
Integrations were implemented between the Field Service instance and Sales Cloud, Service Cloud, Community Cloud and Live Agent to synchronize accounts, cases, assets and scheduled appointments. The integration pattern captured case escalation into dispatched work orders, enabled customer self-service scheduling through Community Cloud, and provided agents with real-time field status via Live Agent-assisted workflows.
Governance and process changes focused on centralizing service operations and redefining dispatch and scheduling workflows to align with CRM case management. Operational ownership was concentrated in customer support and field service teams, with configuration emphasis on role-based access, appointment governance and standardized service procedures to ensure consistent field execution.
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Laboratory Management | ERP Services and Operations |
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2020 | 2020 |
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Laboratory Management | ERP Services and Operations |
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2023 | 2023 |
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QIAGEN Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2014 | 2018 |
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QIAGEN Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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QIAGEN Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2014 | 2014 |
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QIAGEN eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2016 | 2016 |
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QIAGEN SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2015 | 2015 |
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QIAGEN CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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Sales Engagement | CRM |
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2016 | 2016 |
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QIAGEN ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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QIAGEN Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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QIAGEN TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2019 | 2019 |
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QIAGEN PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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QIAGEN IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Digital Workspace | IaaS |
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2015 | 2015 |
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QIAGEN CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Management | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at QIAGEN
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Business Intelligence Manager, North America | Manager | IT | |
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Associate Director - Financial Reporting | Director | Finance | |
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Senior Manager of Global IT Operations Projects | Manager | IT | |
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SVP, Chief Business Officer | CXO | Operations | |
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Vice President Sales | VP | Sales | |
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Area Sales Director, Mid-Atlantic Region | Director | Sales | |
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Sales Director | Director | Sales | |
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SVP Global Operations | VP | Operations | |
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Senior Vice President, Global Operations | VP | Operations | |
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CEO | CXO | Finance | |
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Head of HR Business Partners | Director | HR | |
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Associate Director, HR Operations | Director | HR | |
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Associate Director of Human Resources | Director | HR | |
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Associate Director SAP Sales & Supply | Director | Sales | |
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IT Director - Head of SAP CoE | Director | IT | |
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Senior Manager Controlling, SAP | Manager | IT | |
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Director Of Accounting | Director | Finance | |
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Manager Accounting and Integrations | Manager | Finance | |
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Senior Director of Accounting | Director | Finance | |
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Director Service Solutions | Director | Finance | |
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Team Leader, Field Service | Manager | Operations | |
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Team Lead Field Service | Manager | Operations | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by QIAGEN Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from QIAGEN IT executives and key decision makers. This section highlights QIAGEN's latest recorded technology evaluations, including SAP S/4 HANA for ERP Financial on 2024-08-08. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the QIAGEN digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-08-08 | QIAGEN | Evaluated | SAP | SAP S/4 HANA | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD QIAGEN Technographics
QIAGEN is a Life Sciences organization based in Netherlands,
with around 5967 employees and annual revenues of $1.97 billion.
QIAGEN operates a diverse technology stack with applications such as
FIS GETPAID, SAP HCM (HR) and Salesforce Field Service (ex ClickSoftware),
covering areas like AR Automation, Core HR and Field Service Management.
QIAGEN has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, SAP and Salesforce.
QIAGEN recently adopted applications including
6sense Account Engagement Platform in 2024, SciNote in 2023 and L7 LIMS in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of QIAGEN’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates QIAGEN’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete QIAGEN technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.