Qonto
18 rue de Navarin,
Paris, 75009,
France
Paris, 75009,
France
33 1 76 41 03 08
Banking and Financial Services
Qonto Technographics
Qonto Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Qonto and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1400 Qonto employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Qonto has purchased the following applications: Ruby Live Chat for Chatbots and Conversational AI in 2021, Snowflake Data Warehouse for Data Warehouse in 2020, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Qonto is running and its propensity to invest more and deepen its relationship with Ruby , Snowflake , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Qonto revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Qonto intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Qonto Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Qonto implemented Ruby Live Chat on its website. The deployment uses Ruby Live Chat as a customer-facing web chat widget within the Chatbots and Conversational AI category to handle inbound customer inquiries and onboarding questions, and to surface real-time conversational interactions on the public site. The implementation was scoped to support Qonto’s customer operations and product support workflows, embedding the chat experience into the web channel that drives primary customer engagement.
Configuration emphasized real-time messaging, an agent console for support staff, conversational routing and transcript capture, capabilities aligned with the Chatbots and Conversational AI category and commonly used to enable synchronous agent handoff and asynchronous follow-up. Operational ownership was placed with customer support and operations teams to manage routing rules and conversation governance, while administrative controls were maintained through the vendor management interface. The Ruby Live Chat deployment therefore connects Qonto, Ruby Live Chat, Chatbots and Conversational AI and customer support functions within the website engagement stack.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Snowflake | Legacy | Snowflake Data Warehouse | Data Warehouse | Analytics and BI | n/a | 2020 | 2020 |
In 2020, Qonto implemented Snowflake Data Warehouse. The deployment established a cloud-native analytical platform under the Data Warehouse category to centralize reporting and provide consolidated data access across finance, product, risk, and operations teams.
The implementation leveraged core Snowflake Data Warehouse capabilities, including decoupled storage and compute for elastic query processing, SQL-based analytics, and role-based security controls. Configuration work emphasized staged ingestion pipelines, ELT-oriented data transformation, schema-on-read modeling, and platform features that support data versioning and recoverability for audit scenarios.
Integrations followed standard ETL and ELT patterns, ingesting upstream transactional feeds and event streams and exposing curated datasets to BI and analytics consumers. Operational coverage focused on data engineering, analytics, and reporting teams, with downstream consumption by finance, operations, product analytics, and compliance functions.
Governance centered on centralized access controls, role-based policies, and data cataloging to enable controlled self-service analytics and support auditability. The architecture consolidated analytical workloads into Snowflake Data Warehouse, aligning data governance workflows with existing finance and risk controls.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Qonto deployed Zoom as its Audio Video and Web Conferencing solution. The deployment is visible on Qonto's public website where Zoom is used to provide embedded meeting access and click to join conferencing for external engagement, alongside internal audio and video collaboration across the company.
The implementation centers on standard Audio Video and Web Conferencing capabilities such as real time audio and video sessions, screen sharing, meeting scheduling, and recording functionality, configured for enterprise use. Operational coverage spans company wide use across Qonto's teams and customer support touchpoints, with centralized account provisioning and meeting access controls implemented to align conferencing access with financial services operational governance.
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Collaboration | Collaboration |
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2019 | 2019 |
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Survey and Questionnaire | Collaboration |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2023 | 2023 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2023 | 2023 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Qonto
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Qonto Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Qonto IT executives and key decision makers. This section highlights Qonto's latest recorded technology evaluations, including Mollie Payments for Payment Processing on 2025-07-30. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Qonto digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Qonto Technographics
Qonto is a Banking and Financial Services organization based in France,
with around 1400 employees and annual revenues of $200.0 million.
Qonto operates a diverse technology stack with applications such as
Ruby Live Chat, Snowflake Data Warehouse and Zoom,
covering areas like Chatbots and Conversational AI, Data Warehouse and Audio Video and Web Conferencing.
Qonto has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Ruby, Snowflake and Zoom Video Communications.
Qonto recently adopted applications including
Refiner Platform in 2023, ComplyAdvantage Mesh in 2023 and Bitrise Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Qonto’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Qonto’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Qonto technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.