Qred is a Banking and Financial Services organization based in Sweden, with around 150 employees and annual revenues of $15.0 million.

Which IT decision makers lead technology initiatives at Qred?

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Our research team continuously updates Qred’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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Qred Software Purchases and Digital Transformation Initiatives

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight	Insight Source
Aircall	Legacy	Aircall Analytics	Analytics and BI	Analytics and BI	n/a	2024	2024		In 2024, Qred Bank implemented Aircall Analytics within its Analytics stack to scale customer service across its EMEA footprint and Brazil. Qred Bank deployed Aircall Analytics to support a multilingual, regulated banking environment while centralizing operational visibility across Sweden, Finland, Norway, Denmark, the Netherlands, Belgium, Germany, and Brazil. The deployment emphasized analytics-driven contact center capabilities, using Aircall Analytics for agent-level and team-level performance dashboards, call recording and playback for quality assurance, and IVR and routing analytics to manage peak call volumes. Configuration work included provisioning localized phone numbers per market, standardizing call routing logic, and enabling live-call coaching workflows that support real-time agent intervention and post-call review. Integrations were implemented with Qred’s CRM ecosystem, explicitly including Salesforce and HubSpot as well as a customized back office system, so that call metadata and analytics surfaced in agent workflows. These integrations allowed customer context to be available at call time, supported cross-market forwarding and monitoring, and centralized reporting across the bank’s support teams. Governance and operational controls were tightened following Qred’s full banking license in 2023, with Aircall Analytics used as a formal quality assurance and compliance tool through recording review and coaching. The rollout prioritized multilingual support, scalable agent onboarding, and centralized analytics to maintain service quality as the business expanded. Reported outcomes from the implementation include improved customer satisfaction, increased agent efficiency through integrated workflows, and the ability to expand support coverage smoothly into new markets.

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

Insight Source

Aircall

Legacy

Aircall Analytics

Analytics and BI

n/a

2024

In 2024, Qred Bank implemented Aircall Analytics within its Analytics stack to scale customer service across its EMEA footprint and Brazil. Qred Bank deployed Aircall Analytics to support a multilingual, regulated banking environment while centralizing operational visibility across Sweden, Finland, Norway, Denmark, the Netherlands, Belgium, Germany, and Brazil. The deployment emphasized analytics-driven contact center capabilities, using Aircall Analytics for agent-level and team-level performance dashboards, call recording and playback for quality assurance, and IVR and routing analytics to manage peak call volumes. Configuration work included provisioning localized phone numbers per market, standardizing call routing logic, and enabling live-call coaching workflows that support real-time agent intervention and post-call review. Integrations were implemented with Qred’s CRM ecosystem, explicitly including Salesforce and HubSpot as well as a customized back office system, so that call metadata and analytics surfaced in agent workflows. These integrations allowed customer context to be available at call time, supported cross-market forwarding and monitoring, and centralized reporting across the bank’s support teams. Governance and operational controls were tightened following Qred’s full banking license in 2023, with Aircall Analytics used as a formal quality assurance and compliance tool through recording review and coaching. The rollout prioritized multilingual support, scalable agent onboarding, and centralized analytics to maintain service quality as the business expanded. Reported outcomes from the implementation include improved customer satisfaction, increased agent efficiency through integrated workflows, and the ability to expand support coverage smoothly into new markets.