Queensland Rail
Level 14, Rail Centre 1, 305 Edward Street,
Brisbane, 4000, QLD,
Australia
Brisbane, 4000, QLD,
Australia
61 7 3072-0565
Transportation
Queensland Rail Technographics
Queensland Rail Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Queensland Rail and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7900 Queensland Rail employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Queensland Rail has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2015, SAP HCM (HR) for Core HR in 2016, Sonata Rezopia for Travel Agency ERP in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Queensland Rail is running and its propensity to invest more and deepen its relationship with SAP , Deputy , Sonata Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Queensland Rail revenues, which have grown to $1.74 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Queensland Rail intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Queensland Rail Tech Stack and Enterprise Applications
Queensland Rail ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Queensland Rail implemented SAP ERP ECC 6.0 as its ERP Financial core, consolidating transactional finance and procurement processes onto a single SAP ERP ECC 6.0 instance. The deployment positioned the application as the central system of record for financial posting, procurement orchestration, and interfacing to HR and travel systems across the organization.
The implementation emphasized standard ERP Financial capabilities including financial accounting, controlling, and procure to pay workflows, with configuration focused on data heavy modules supported by purpose built data load programs. The SAP team built custom interfaces and data load programs to manage high volume master and transactional data, and configured process automation where supported by the ECC platform.
Integrations were explicitly instrumented to connect ECC with third party and cloud systems, orchestrated using SAP Cloud Platform Integration SCPI, and included Ariba eSourcing with CIG integration, Concur integration into ECC for travel and expenses, and links to EHCM SuccessFactors and EHSM C-Net Safety Suite. Project and portfolio management capabilities were coordinated via PPM, and the interface landscape combined internal and external system endpoints with bespoke connector logic developed by the SAP team.
Operational governance was run by an internal SAP functional team based in Brisbane managing eight SAP functional resources, responsible for solution design, interface development, business liaison, and technical document review and approval. The team acted as the conduit to business stakeholders, working with internal and external suppliers to plan enhancements and to assist projects to deliver within schedules and budgets where possible.
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Expense Management | ERP |
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2020 | 2020 |
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Queensland Rail HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2016 | 2016 |
In 2016 Queensland Rail implemented SAP HCM (HR) as its Core HR system to support HR Operations, with a primary emphasis on time and payroll components. The deployment was managed within the SAP Solutions Information & Digital Management organisational unit and Work Centre Brisbane, establishing a sustained operational support model for HR teams.
Configuration and functional scope centered on the design, configuration and testing of time management and payroll modules within SAP HCM (HR), including the preparation of detailed functional specifications to drive enhancements. The implementation plan included unit testing, integration testing, user acceptance testing and regression testing for time and payroll configuration and developments.
Integrations were monitored and advised at integration points between SAP HR and other SAP modules as well as other Queensland Rail information systems, ensuring consistent payroll and time data flows across enterprise processes. Operational coverage included development and delivery of user training, creation of training materials, coaching of HR staff, and role rotation to build a multi skilled HR Operations workforce.
Governance and workflow restructuring were enacted through participation in the HR Operations Quality Improvement Program, formal documentation of system design requirements and business processes, and adherence to Queensland Rail values, Code of Conduct and health and safety obligations. The operating model required travel, occasional out of hours work and alignment with rail safety responsibilities as part of ongoing support for SAP HCM (HR).
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Core HR | HCM |
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2018 | 2018 |
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Performance and Goal Management | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Queensland Rail ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sonata Software | Legacy | Sonata Rezopia | Travel Agency ERP | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Queensland Rail implemented Sonata Rezopia as a Travel Agency ERP to establish a central reservation and ticketing engine for its passenger services. The deployment focused on consolidating sales and booking channels across web, call-centre and station points of sale to improve service delivery and passenger experience.
Sonata Rezopia was configured to support core rail reservations, central ticketing and operations and yield management capabilities, using booking and availability workflows, fare rule management and ticket issuance processes common to Travel Agency ERP platforms. The implementation emphasized channel orchestration to ensure consistent inventory, fares and booking logic across online bookings, call-centre agents and station ticketing terminals.
Operational coverage included reservations, customer service and station operations within the government-owned Australian rail operator, aligning front-line sales workflows with centralized inventory control and pricing management. Business functions impacted encompassed reservations processing, ticket fulfilment, pricing and yield management.
Governance was structured to centralize fare and inventory control, standardize booking rules and unify settlement and fulfilment processes across channels. Sonata Rezopia served as the central Travel Agency ERP application that orchestrated channel consistency and operational workflows for Queensland Rail.
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Queensland Rail Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2017 | 2017 |
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Queensland Rail EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2016 | 2016 |
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Queensland Rail ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Queensland Rail PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2015 | 2015 |
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Project Portfolio Management | PPM |
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2015 | 2015 |
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Queensland Rail Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Sourcing | Procurement |
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2015 | 2015 |
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Supplier Relationship Management | Procurement |
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2016 | 2016 |
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Supplier Relationship Management | Procurement |
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2016 | 2016 |
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Queensland Rail PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Replication | PaaS |
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2022 | 2022 |
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Master Data Management | PaaS |
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2022 | 2022 |
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Queensland Rail IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Queensland Rail Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Security Cameras | Physical Security |
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2016 | 2017 |
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IT Decision Makers and Key Stakeholders at Queensland Rail
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Queensland Rail Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Queensland Rail IT executives and key decision makers. This section highlights Queensland Rail's latest recorded technology evaluations, including Wilson Security Services for Physical Security Outsourcing on 2025-11-11, Red Hat OpenStack Platform for Application Hosting and Computing Services on 2025-05-01, and Obzervr Digital Work Management Solutions for Field Service Management on 2024-09-30. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Queensland Rail digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Queensland Rail Technographics
Queensland Rail is a Transportation organization based in Australia,
with around 7900 employees and annual revenues of $1.74 billion.
Queensland Rail operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP HCM (HR) and Sonata Rezopia,
covering areas like ERP Financial, Core HR and Travel Agency ERP.
Queensland Rail has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Sonata Software.
Queensland Rail recently adopted applications including
Syniti Replicate in 2022, Syniti Knowledge Platform in 2022 and Dynatrace Ruxit in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Queensland Rail’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Queensland Rail’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Queensland Rail technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.