QVC UK
Building 8, Chiswick Park 566 Chiswick High Road,
London, W4 5XU,
United Kingdom
London, W4 5XU,
United Kingdom
44 20 8811-5600
Construction and Real Estate
QVC UK Technographics
QVC UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by QVC UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15000 QVC UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that QVC UK has purchased the following applications: Serrala FinanceSuite Accounts Payable for AP Automation in 2010, Benefex OneHub | Benefits for Benefits Administration in 2015, IBM Cognos Analytics for Analytics and BI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems QVC UK is running and its propensity to invest more and deepen its relationship with Serrala , Coupa Software , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing QVC UK revenues, which have grown to $2.79 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for QVC UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
QVC UK Tech Stack and Enterprise Applications
QVC UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite Accounts Payable | AP Automation | ERP | n/a | 2010 | 2010 |
In 2010, QVC UK deployed Serrala FinanceSuite Accounts Payable to centralize AP Automation across its U.K. and international vendor base. The Serrala FinanceSuite Accounts Payable implementation was scoped to manage payable and receivable ledgers, and to handle multi currency payments for both QVC U.K. and QVC France.
The implementation focused on invoice capture and scanning integration, automated payment processing, vendor ledger management, and exception handling workflows. Payment processing capabilities were configured to support Bacs, Wire, MT103, Sepa and MT101 message formats, and to orchestrate payment scheduling and posting into the AP ledger.
Integrations were established with SAP modules including FI, MM and PTS to enable posting, PO matching and ledger reconciliation, and with Dolphin and other scanning systems for invoice intake. Operational coverage explicitly included U.K. and international inventory vendors for QVC U.K. and QVC France, and the solution interfaced with existing Excel based reconciliation processes such as vlookup driven reporting.
Governance centered on query resolution management and continuous improvement of AP workflows, with process controls implemented around invoice exceptions and payment approvals. The deployment emphasized standardized AP processing across departments handling payables and receivables, while maintaining multi currency payment controls aligned to the bank format requirements.
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AP Automation | ERP |
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2018 | 2018 |
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ERP Financial | ERP |
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2020 | 2021 |
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ERP Financial | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2021 | 2021 |
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QVC UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefex, a Zellis Company | Legacy | Benefex OneHub | Benefits | Benefits Administration | HCM | n/a | 2015 | 2015 |
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Employee Recognition and Rewards Management | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2016 | 2017 |
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QVC UK Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| IBM | Legacy | IBM Cognos Analytics | Analytics and BI | Analytics and BI | n/a | 2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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QVC UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2022 | 2022 |
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Survey and Questionnaire | Collaboration |
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2019 | 2019 |
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QVC UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2016 | 2016 |
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Digital Asset Management | Content Management |
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2019 | 2019 |
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QVC UK eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2012 | 2012 |
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eCommerce | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2012 | 2012 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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QVC UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2005 | 2005 |
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Community Management | CRM |
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2012 | 2013 |
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CRM | CRM |
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2016 | 2017 |
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Customer Analytics | CRM |
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2011 | 2011 |
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Customer Analytics | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Interactive Voice Response (IVR) | CRM |
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2005 | 2005 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2018 | 2018 |
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QVC UK EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2021 | 2021 |
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QVC UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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QVC UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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QVC UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at QVC UK
| First Name | Last Name | Title | Function | Department | Phone | |
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CFO | CXO | Finance | |
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Financial Controller | Director | Finance | |
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IT Project Manager | Manager | IT | |
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HR Director | Director | HR | |
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Senior Operations Manager | Manager | Operations | |
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Analytics & Insights Manager | Manager | IT | |
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Area Manager Customer Service & Experience U.K. | Manager | Customer Service | |
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Director of Brand Marketing & Customer Engagement | Director | Customer Service | |
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UK Customer Experience Lead | Manager | Customer Service | |
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Head of CRM | Director | Finance | |
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Director of Customer Logistics | Director | Supply Chain | |
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Customer Care Representative | Manager | Customer Service | |
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IT Project Manager | Manager | IT | |
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Senior Manager, European Broadcast IT | Manager | IT | |
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Finance Systems Manager | Manager | IT | |
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Apps Being Evaluated by QVC UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from QVC UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the QVC UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD QVC UK Technographics
QVC UK is a Construction and Real Estate organization based in United Kingdom,
with around 15000 employees and annual revenues of $2.79 billion.
QVC UK operates a diverse technology stack with applications such as
Serrala FinanceSuite Accounts Payable, Benefex OneHub | Benefits and IBM Cognos Analytics,
covering areas like AP Automation, Benefits Administration and Analytics and BI.
QVC UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, Benefex, a Zellis Company and IBM.
QVC UK recently adopted applications including
Slack Connect in 2022, IBM Cloud (formerly IBM Bluemix and IBM SoftLayer) in 2022 and Klarna Payments in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of QVC UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates QVC UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete QVC UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.