Royal Bank of Canada
Royal Bank Plaza 200 Bay Street,
Toronto, M5J 2J5, ON,
Canada
Toronto, M5J 2J5, ON,
Canada
1 888-212-5533
Banking and Financial Services
Royal Bank of Canada Technographics
Royal Bank of Canada Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Royal Bank of Canada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 96628 Royal Bank of Canada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Royal Bank of Canada has purchased the following applications: IRIS Accountancy Suite for ERP Financial in 2002, Sterling Background Check for BackGround Screening in 2022, Hyland Alfresco Process Services (BPM) for Business Process Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Royal Bank of Canada is running and its propensity to invest more and deepen its relationship with IRIS Software , SAP , Coupa Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Royal Bank of Canada revenues, which have grown to $48.64 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Royal Bank of Canada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Royal Bank of Canada Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IRIS Software | Legacy | IRIS Accountancy Suite | ERP Financial | ERP Financial Management | n/a | 2002 | 2002 |
In 2002, Royal Bank of Canada implemented IRIS Accountancy Suite within its ERP Financial landscape to support complex investment accounting workflows. The deployment ran concurrently with a G/L Redesign system and operated alongside other banking applications including Service Platform, Siebel, PeopleSoft, On Demand, IRIS, CSS, and Branch DOS. The implementation focused on handling RRSP and TIS investment transactions within corporate accounting and investment operations.
Core configuration centered on general ledger integration and investment transaction processing capabilities in IRIS Accountancy Suite, enabling structured handling of RRSP and TIS postings and reconciliations. Operational processes included investigative workflows for incomplete investment transactions, using IRIS Accountancy Suite in conjunction with CSS and Branch DOS to trace and resolve exceptions. The investment team cross-trained across Bonds and Coupons and Group Financial Services, and received training in SDB and CSB to support later campaign requirements.
The IRIS Accountancy Suite integration footprint included Service Platform, Siebel, PeopleSoft and On Demand for upstream customer and transaction inputs, and CSS and Branch DOS for branch-level transaction validation. Operational scope spanned the Investment Group and branch representatives who worked closely with central accounting to complete transactions and provide relief coverage across roles. Governance emphasized cross-role coverage, investigative coordination between branches and central teams, and sustaining transaction integrity across interconnected systems.
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ERP Financial | ERP Financial Management |
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2019 | 2019 |
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ERP Financial | ERP Financial Management |
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2020 | 2022 |
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Expense Management | ERP Financial Management |
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2019 | 2019 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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Payment Processing | ERP Financial Management |
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2017 | 2017 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Subscription and Recurring Billing | ERP Financial Management |
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2024 | 2025 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2022 | 2022 |
In 2022, Royal Bank of Canada implemented Sterling Background Check to centralize pre-employment screening within its onboarding operations. The Sterling Background Check deployment sits in the BackGround Screening layer and supports candidate intake across Technology and Operations, Wealth Management, Global Asset Management, and Capital Markets.
Configuration and functional scope emphasized high-volume ordering of background checks, confidential results analysis, preparation of weekly offer letters, candidate communications, and audit-ready record retention. HR Officers and Pre-Employment Representatives used the system to accurately order checks, analyze findings on a weekly cadence, and compile candidate files for payroll processing.
The implementation integrated Sterling Background Check with Workday and ServiceNow to surface candidate status, exchange hiring metadata, and route background outcomes to payroll and immigration teams for work permit assessments. Operational coverage included onboarding teams based in Mississauga, Ontario and extended across stated RBC platforms where recruiters and hiring managers interact with screening workflows.
Governance centered on maintaining records for internal audit, providing regular updates to candidates and hiring managers, and formalizing knowledge sharing among team members. The program aimed to mitigate onboarding risk and sustain high-volume processing while preserving confidential handling of screening results.
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Candidate Relationship Management | HCM |
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2015 | 2015 |
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Core HR | HCM |
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2020 | 2020 |
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Learning and Development | HCM |
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2014 | 2014 |
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Learning and Development | HCM |
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2020 | 2020 |
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Onboarding | HCM |
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2002 | 2020 |
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Payroll | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2021 | 2021 |
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Performance and Goal Management | HCM |
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2014 | 2014 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Talent Management | HCM |
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2012 | 2012 |
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Time and Attendance | HCM |
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2022 | 2022 |
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Video Interviewing | HCM |
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2019 | 2019 |
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Video Interviewing | HCM |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hyland | Legacy | Hyland Alfresco Process Services (BPM) | Business Process Management | ERP Services and Operations | n/a | 2015 | 2016 |
In 2015 Royal Bank of Canada standardized on Hyland Alfresco Process Services (BPM) to digitize post-trade workflows at RBC Capital Markets. The initiative employed the Alfresco Digital Business Platform combining Alfresco Content Services with Hyland Alfresco Process Services, classified as Business Process Management, to address confirmations, payments, tax provisioning and regulatory audit response processes.
The implementation focused on process orchestration and workflow automation integrated with content services for document capture and retrieval, enabling end to end case handling for post-trade and tax workflows. Hyland Alfresco Process Services (BPM) was configured to automate confirmations and payment routing, to support tax provisioning processes, and to generate audit response packages, aligning process models with finance and operations controls.
RBC expanded Alfresco licensing in 2018 and subsequently built dozens of applications, 14 reported in one update, extending the platform across global tax and confirmation teams. Governance emphasized standardized process templates and developer agility for finance and post-trade use cases, and the bank reported improvements in turnaround, control and developer agility for the affected business functions.
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Case Management | ERP Services and Operations |
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2022 | 2022 |
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Core Banking | ERP Services and Operations |
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2016 | 2016 |
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Core Banking | ERP Services and Operations |
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2024 | 2024 |
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Dispute Management | ERP Services and Operations |
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2023 | 2023 |
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Loan Management | ERP Services and Operations |
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2010 | 2010 |
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Loan Management | ERP Services and Operations |
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2016 | 2016 |
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Loan Management | ERP Services and Operations |
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2016 | 2016 |
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Loan Management | ERP Services and Operations |
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2019 | 2019 |
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Price Optimization | ERP Services and Operations |
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2008 | 2008 |
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Price Optimization | ERP Services and Operations |
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2008 | 2009 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Generative AI Platforms | AI Development |
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2023 | 2023 |
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Generative AI Platforms | AI Development |
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2025 | 2025 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Artificial Intelligence Marketing | AI-Powered Application |
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2018 | 2018 |
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Intelligent Process Automation | AI-Powered Application |
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2023 | 2023 |
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Intelligent Process Automation | AI-Powered Application |
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2021 | 2021 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Data Warehouse | Analytics and BI |
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2021 | 2021 |
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Data Warehouse | Analytics and BI |
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2021 | 2021 |
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Data Warehouse | Analytics and BI |
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2009 | 2009 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2017 | 2017 |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2012 | 2012 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Contract Lifecycle Management | Content Management |
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2015 | 2015 |
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Digital Asset Management | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2014 | 2014 |
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Digital Signing | Content Management |
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2020 | 2020 |
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Enterprise Content Management | Content Management |
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2018 | 2018 |
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Enterprise Content Management | Content Management |
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2016 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Community Management | CRM |
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2016 | 2016 |
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CRM | CRM |
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1997 | 1997 |
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CRM | CRM |
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2012 | 2012 |
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CRM | CRM |
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2011 | 2012 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2019 | 2019 |
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Interactive Voice Response (IVR) | CRM |
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2016 | 2017 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2018 | 2018 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2018 | 2018 |
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EPM | EPM |
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2015 | 2015 |
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Financial Consolidation and Close | EPM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Remote Monitoring and Management | ITSM |
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2019 | 2019 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM and Investor Relationship Management | Investment Management |
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2022 | 2023 |
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Investment Research and Market Intelligence | Investment Management |
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2021 | 2021 |
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Portfolio and Investment Management | Investment Management |
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2012 | 2012 |
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Portfolio and Investment Management | Investment Management |
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2014 | 2015 |
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Portfolio and Investment Management | Investment Management |
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2015 | 2015 |
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Portfolio and Investment Management | Investment Management |
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2015 | 2015 |
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Portfolio and Investment Management | Investment Management |
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2015 | 2015 |
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Portfolio and Investment Management | Investment Management |
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2015 | 2015 |
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Trading Platform | Investment Management |
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2013 | 2013 |
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Trading Platform | Investment Management |
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2017 | 2017 |
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Trading Platform, Portfolio and Investment Management | Investment Management |
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2018 | 2018 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2015 | 2015 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2019 | 2019 |
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AML, Fraud and Compliance | TRM |
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2019 | 2019 |
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AML, Fraud and Compliance | TRM |
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2002 | 2002 |
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Treasury Management | TRM |
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2017 | 2017 |
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Treasury Management | TRM |
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2013 | 2013 |
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Treasury Management | TRM |
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2023 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Operating System (OS) | PaaS |
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2020 | 2022 |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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IaaS
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2020 | 2020 |
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Endpoint Detection and Response (EDR), EMM / MDM / MAM | CyberSecurity |
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2020 | 2020 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Security Information and Event Management (SIEM) | CyberSecurity |
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2021 | 2021 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2013 | 2013 |
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Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IoT Platform | Internet of Things |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Royal Bank of Canada
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Royal Bank of Canada Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Royal Bank of Canada Technographics
Royal Bank of Canada is a Banking and Financial Services organization based in Canada,
with around 96628 employees and annual revenues of $48.64 billion.
Royal Bank of Canada operates a diverse technology stack with applications such as
IRIS Accountancy Suite, Sterling Background Check and Hyland Alfresco Process Services (BPM),
covering areas like ERP Financial, BackGround Screening and Business Process Management.
Royal Bank of Canada has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IRIS Software, Sterling Talent Solutions and Hyland.
Royal Bank of Canada recently adopted applications including
Cohere Command R+ in 2025, PureFacts PureFees in 2024 and Intellect eMACH.ai in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Royal Bank of Canada’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Royal Bank of Canada’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Royal Bank of Canada technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.