Reckitt Benckiser USA
399 Interpace Pkwy,
Parsippany, 07054, NJ,
United States
Parsippany, 07054, NJ,
United States
1 973-404-2600
Manufacturing
Reckitt Benckiser USA Technographics
Reckitt Benckiser USA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Reckitt Benckiser USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3800 Reckitt Benckiser USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Reckitt Benckiser USA has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2016, Microsoft 365 for Collaboration in 2021, Exclaimer Cloud Signatures for Office 365 for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Reckitt Benckiser USA is running and its propensity to invest more and deepen its relationship with SAP , Microsoft , Facebook or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Reckitt Benckiser USA revenues, which have grown to $950.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Reckitt Benckiser USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Reckitt Benckiser USA Tech Stack and Enterprise Applications
Reckitt Benckiser USA ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2016 | 2017 |
In 2016, Reckitt Benckiser USA implemented SAP ERP ECC 6.0 using a global template approach to consolidate enterprise processes. The engagement is recorded under the ERP Financial apps Category and the implementation explicitly encompassed Plant Maintenance functional coverage within the broader SAP ERP footprint.
The implementation emphasized the SAP Plant Maintenance module, configured to support standard PM capabilities such as equipment master data, maintenance orders, preventative maintenance planning, and work order execution while preserving the validated state of the system. SAP ERP ECC 6.0 was treated as the single application platform for these functions, with configuration rules enforced to protect upgradeability and to prevent unauthorized changes outside allowed rules.
Integration points were governed at the template level, with explicit attention to interfaces between Plant Maintenance and other modular areas within the core ECC application. The implementation narrative references CIF where applicable and requires use of user-exits and BADIs for integration options with non-SAP systems, with development teams engaged for bespoke extension requests and ongoing support collaboration with the support organization for live operations.
Governance and operational controls were central to the rollout, led by senior business analyst responsibilities that included approval of system documentation, ensuring testing compliance with regulatory requirements, and oversight of deployment teams implementing the global SAP template. Processes mandated assessment of local requirements against the global template, management of global change requests as enhancements to the template, and liaison across the SAP Competency Center to maintain an optimized integrated solution and robust system performance.
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Expense Management | ERP |
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2013 | 2013 |
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Reckitt Benckiser USA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Reckitt Benckiser USA implemented Microsoft 365 for Collaboration. The decision established Microsoft 365 as the primary Collaboration platform to support corporate communication, document sharing, and team collaboration across the organization in the United States.
The implementation leverages core Microsoft 365 Collaboration capabilities, including Microsoft Teams for real-time meetings and persistent chat, Exchange Online for enterprise email, SharePoint Online and OneDrive for document management and intranet content, and native Microsoft 365 security and compliance controls to manage information governance. Configuration emphasis is on role-based access, document libraries, team sites, and collaboration lifecycles consistent with Collaboration platform practices.
Operational coverage aligns with Reckitt Benckiser USA’s corporate and knowledge worker population, focusing on cross-functional collaboration, internal communications, and centralized content management. Public site references indicate Microsoft 365 artifacts are present on Reckitt Benckiser USA web properties, reflecting platform-wide tenancy and service usage beyond isolated pilots.
Governance is organized around centralized tenant administration, administrative role separation, and policy-driven controls for access and data handling within Microsoft 365. The deployment positions Microsoft 365 as the enterprise Collaboration backbone, with administrative and compliance configurations intended to standardize collaboration workflows and reduce fragmentation across teams.
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Collaboration | Collaboration |
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2021 | 2021 |
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Reckitt Benckiser USA Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exclaimer | Legacy | Exclaimer Cloud Signatures for Office 365 | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Reckitt Benckiser USA implemented Exclaimer Cloud Signatures for Office 365. The deployment uses Exclaimer Cloud Signatures for Office 365 as a Digital Signing platform to centralize email signature creation and enforcement across the company’s Office 365 environment. The implementation is referenced on Reckitt Benckiser USA's public website.
Configuration emphasized centralized signature templates, HTML signature composition, and attribute-driven signature assignment using Office 365 directory attributes, consistent with standard Digital Signing capabilities. Signature application was handled server-side within Office 365 mail flow to ensure signatures are appended uniformly regardless of client, and rules were scoped to sender profiles and departmental attributes to support differentiated messaging for marketing and corporate communications.
Operational ownership sits with IT for template publishing and policy enforcement, while marketing and corporate communications consume the managed templates for brand consistency and contact accuracy. Governance was implemented around template approval and signature change control, and the overall architecture positions Exclaimer Cloud Signatures for Office 365 as the Digital Signing control for Reckitt Benckiser USA email branding and signature governance.
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Reckitt Benckiser USA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Reckitt Benckiser USA ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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Reckitt Benckiser USA TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Reckitt Benckiser USA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Reckitt Benckiser USA CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Reckitt Benckiser USA
| First Name | Last Name | Title | Function | Department | Phone | |
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International Tax Director & Associate Tax Counsel | Director | Finance | |
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Global SVP, Human Resources | VP | HR | |
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Apps Being Evaluated by Reckitt Benckiser USA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Reckitt Benckiser USA IT executives and key decision makers. This section highlights Reckitt Benckiser USA's latest recorded technology evaluations, including SAP S/4 HANA for ERP Financial on 2025-02-27. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Reckitt Benckiser USA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-02-27 | Reckitt Benckiser USA | Evaluated | SAP | SAP S/4 HANA | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Reckitt Benckiser USA Technographics
Reckitt Benckiser USA is a Manufacturing organization based in United States,
with around 3800 employees and annual revenues of $950.0 million.
Reckitt Benckiser USA operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Microsoft 365 and Exclaimer Cloud Signatures for Office 365,
covering areas like ERP Financial, Collaboration and Digital Signing.
Reckitt Benckiser USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Microsoft and Exclaimer.
Reckitt Benckiser USA recently adopted applications including
Atlassian Jira Service Desk in 2022, OneTrust Cookie Consent in 2022 and OneTrust CookiePro in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Reckitt Benckiser USA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Reckitt Benckiser USA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Reckitt Benckiser USA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.