Red Wing Shoe
314 Main Street,
Red Wing, 55066, MN,
United States
Red Wing, 55066, MN,
United States
1 815-355-4242
Retail
Red Wing Shoe Technographics
Red Wing Shoe Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Red Wing Shoe and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2100 Red Wing Shoe employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Red Wing Shoe has purchased the following applications: SAP Concur Expense for Expense Management in 2015, Infor M3 for Manufacturing ERP in 2006, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Red Wing Shoe is running and its propensity to invest more and deepen its relationship with SAP , Infor , Aptean or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Red Wing Shoe revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Red Wing Shoe intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Red Wing Shoe Tech Stack and Enterprise Applications
Red Wing Shoe ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2015 | 2015 |
In 2015, Red Wing Shoe Company implemented SAP Concur Expense as its Expense Management platform to centralize employee travel and expense reporting for finance and accounts payable functions. The deployment targeted the corporate finance organization in Red Wing, Minnesota and included coverage for the company and its subsidiaries, with Accounts Payable staff providing day to day support for Concur T&E expense reporting.
The SAP Concur Expense implementation emphasized core Expense Management capabilities, including electronic expense report submission, mobile receipt capture, automated approvals routing, policy validation and audit trail capture. Configuration work focused on expense types, approval hierarchies, per diem and per policy controls, and corporate card reconciliation workflows to align expense processing with the company accounting practices.
Operational integration centered on feeding validated expense data into accounts payable and general ledger workflows, supporting accurate posting to accounting periods and supplier payment coordination. The implementation was aligned with existing procurement and finance processes, enabling AP to reconcile prepaid vendor accounts, document invoice and payment records for audit and record retention, and provide back up support for Concur T&E reporting as part of routine payment runs.
Governance included formalized approval workflows, policy enforcement within SAP Concur Expense, and controls to ensure GAAP compliant period recording and 1099 reporting support from AP. Ongoing operational processes preserved vendor communication channels through the AP mailbox and embedded responsibilities for exception handling and cross functional resolution between procurement, business units and finance.
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Red Wing Shoe ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor M3 | Manufacturing ERP | ERP Services and Operations | n/a | 2006 | 2006 |
In 2006, Red Wing Shoe implemented Infor M3, a Manufacturing ERP, to support its footwear production and distribution operations. The deployment positioned Infor M3 as the companys central transactional backbone for production planning and inventory control across manufacturing and fulfillment workflows.
Configuration focused on standard Manufacturing ERP capabilities, including material requirements planning, shop floor control, inventory management, order-to-cash orchestration, and procurement workflows. The implementation leveraged Infor M3 functionality to align master data, bills of materials, and production routings with day-to-day shop floor operations and replenishment planning.
Operational coverage emphasized manufacturing and supply chain business functions within the company, providing a unified application for production scheduling, inventory visibility, and order management. The Infor M3 implementation supported finance and procurement processes through integrated transactional flows typical of Manufacturing ERP deployments.
Governance centered on process standardization and centralized application ownership to ensure consistent configuration, master data governance, and change control across sites. According to the customer narrative, Infor M3 delivers a perfect fit for Red Wing Shoe, reflecting alignment between the application and the companys manufacturing and distribution requirements.
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Manufacturing Execution System | ERP Services and Operations |
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2013 | 2013 |
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Retail Management | ERP Services and Operations |
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2016 | 2016 |
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Travel Management | ERP Services and Operations |
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2015 | 2015 |
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Red Wing Shoe AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Red Wing Shoe implemented Salesforce Chat, formerly Salesforce Live Agent, to introduce a Chatbots and Conversational AI channel on its public website for customer service interactions. The work focused on provisioning a web chat capability that directly surfaces on redwingshoes.com and routes real time customer conversations to service agents.
The deployment leveraged core Salesforce Chat components including the embedded web chat widget, the agent console, queue based routing and session transcript capture. Configuration emphasized chat routing rules, agent presence management, canned responses for common inquiries and structured session logging to support synchronous messaging workflows.
Salesforce Chat operated within the Salesforce platform environment as the primary live chat interface for online shoppers, with operational coverage aligned to Red Wing Shoe’s customer service teams in the United States. The implementation was scoped to website engagement and did not reference other third party system integrations in the available source.
Governance and rollout centered on configuring routing and escalation rules, defining chat operating hours, and establishing transcript retention and monitoring inside the Salesforce Chat administration console. Agent workflow training and ongoing configuration adjustments were used to stabilize chat handling processes and operational handoffs.
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Red Wing Shoe Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2018 |
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Red Wing Shoe Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Red Wing Shoe eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2017 | 2017 |
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Personalization and Product Recommendations | eCommerce |
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2014 | 2014 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Shipping Management | eCommerce |
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2024 | 2024 |
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Red Wing Shoe SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management | SCM |
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2017 | 2017 |
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Red Wing Shoe CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Red Wing Shoe EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2018 | 2018 |
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Red Wing Shoe PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Red Wing Shoe PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Red Wing Shoe IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at Red Wing Shoe
| First Name | Last Name | Title | Function | Department | Phone | |
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Corporate Controller | Director | Finance | |
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Vice President and Chief Information Officer | CXO | IT | |
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Director of Corporate Accounting | Director | Finance | |
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Vice President / Chief Information Officer | CXO | IT | |
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CFO | CXO | Finance | |
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Director Planning & Procurement | Director | Procurement | |
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General Accounting Manager | Manager | Finance | |
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Accounts Payable Manager | Manager | Finance | |
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Director, BT Strategy and Planning | Director | Finance | |
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Purchasing (Strategic Sourcing) Manager | Manager | Procurement | |
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Director of Financial Planning and Analysis | Director | Finance | |
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Director of Financial Shared Services | Director | Finance | |
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Executive Vice President & Chief Financial Officer | CXO | Finance | |
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Apps Being Evaluated by Red Wing Shoe Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Red Wing Shoe IT executives and key decision makers. This section highlights Red Wing Shoe's latest recorded technology evaluations, including Cotiviti Payment Integrity for Payment Integrity on 2026-03-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Red Wing Shoe digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-13 | Red Wing Shoe | Evaluated | Cotiviti | Cotiviti Payment Integrity | Payment Integrity | TRM |
FAQ - APPS RUN THE WORLD Red Wing Shoe Technographics
Red Wing Shoe is a Retail organization based in United States,
with around 2100 employees and annual revenues of $500.0 million.
Red Wing Shoe operates a diverse technology stack with applications such as
SAP Concur Expense, Infor M3 and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like Expense Management, Manufacturing ERP and Chatbots and Conversational AI.
Red Wing Shoe has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Infor and Salesforce.
Red Wing Shoe recently adopted applications including
USPS Click-N-Ship in 2024, Criteo Commerce Media Platform in 2023 and Coveo Qubit CommerceAI in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Red Wing Shoe’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Red Wing Shoe’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Red Wing Shoe technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.