RelayRides
116 Natoma St,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 866-735-2901
Professional Services
RelayRides Technographics
RelayRides Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by RelayRides and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 RelayRides employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that RelayRides has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2008, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, Zendesk Service for Customer Support in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems RelayRides is running and its propensity to invest more and deepen its relationship with Oracle , Cisco Systems , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing RelayRides revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for RelayRides intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
RelayRides Tech Stack and Enterprise Applications
RelayRides ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2008 | 2008 |
In 2008, RelayRides implemented Oracle NetSuite ERP. The deployment aligned to the ERP Financial category and centralized the company's accounting and financial management functions for a 100 employee professional services firm.
Implementation focused on core financial modules including general ledger, accounts receivable, accounts payable, billing, and financial reporting, configured to support monthly close workflows and transactional accounting. Oracle NetSuite ERP was provisioned as a cloud SaaS financial system with a standardized chart of accounts, period close controls, and role based access for finance and accounting teams.
Operational scope covered the finance and accounting departments with rollout to centralized bookkeeping and controller functions, enabling structured month end processes and audit ready recordkeeping. Governance emphasized standardized financial workflows, user access controls, and configuration management to maintain consistent accounting practices across the organization.
|
RelayRides Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, RelayRides implemented Cisco Webex Meetings for Audio Video and Web Conferencing. The company, a 100 employee professional services organization based in the United States, embedded Cisco Webex Meetings into its public website to support both customer facing sessions and internal synchronous collaboration.
The deployment leverages Cisco Webex Meetings core capabilities, including browser based join flows, audio and video conferencing, and screen sharing to support client demos, remote collaboration, and support calls. Cisco Webex Meetings functions as the primary Audio Video and Web Conferencing platform, centrally managing meeting creation, participant join links, and media routing via Cisco's cloud hosted service.
Operational coverage includes product, support, and sales teams, with account provisioning and user management administered through Webex administration controls. The website integration exposes meeting scheduling and join actions directly to external users, enabling hosted sessions without separate client installation, consistent with typical Audio Video and Web Conferencing implementation patterns.
|
|
|
|
|
Collaboration | Collaboration |
|
2011 | 2011 |
|
RelayRides CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2012 | 2012 |
In 2012, RelayRides implemented Zendesk Service on their website to centralize Customer Support for its online car sharing marketplace. The deployment of Zendesk Service was focused on capturing customer contacts from the web channel and consolidating issue intake into a single support platform.
The implementation leverages Zendesk Service core capabilities such as ticketing, an in-page web widget for issue capture, a hosted help center for self-service content, and workflow automation for routing and response orchestration. Configuration work included custom ticket fields, macros and triggers to standardize triage, and knowledge base structuring to support repeatable resolutions.
Operational coverage centers on customer support and operations teams in the United States, with website contact flows directed into Zendesk Service queues used by agents for case management and follow up. The relationship is explicit, RelayRides Zendesk Service Customer Support supports customer service workflows across reservations, incident handling and member inquiries.
Governance emphasized ticket triage, escalation paths and editorial ownership of the help center to ensure consistent responses and knowledge maintenance. Ongoing administration focused on workflow refinement and agent tooling within Zendesk Service to sustain day to day support operations.
|
RelayRides PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2012 | 2012 |
|
RelayRides IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at RelayRides
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
CEO | CXO | Finance | |
|
|
|
COO | CXO | Finance | |
|
|
|
Director of Marketing & Analytics | Director | Marketing | |
|
Apps Being Evaluated by RelayRides Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from RelayRides IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the RelayRides digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD RelayRides Technographics
RelayRides is a Professional Services organization based in United States,
with around 100 employees and annual revenues of $10.0 million.
RelayRides operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Cisco Webex Meetings and Zendesk Service,
covering areas like ERP Financial, Audio Video and Web Conferencing and Customer Support.
RelayRides has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Cisco Systems and Zendesk.
RelayRides recently adopted applications including
Amazon CloudFront in 2018, Cisco Webex Meetings in 2017 and Amazon EC2 in 2014,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of RelayRides’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates RelayRides’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete RelayRides technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.