Reliable Heating & Air
11075 Georgia 92,
Woodstock, 30188, GA,
United States
Woodstock, 30188, GA,
United States
+1 770-594-9969
Utilities
Reliable Heating & Air Technographics
Reliable Heating & Air Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Reliable Heating & Air and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 320 Reliable Heating & Air employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Reliable Heating & Air has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2014, LiveChat for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Reliable Heating & Air is running and its propensity to invest more and deepen its relationship with Intuit , LiveChat, Inc. , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Reliable Heating & Air revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Reliable Heating & Air intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Reliable Heating & Air Tech Stack and Enterprise Applications
Reliable Heating & Air ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | x | 2014 | 2014 |
In 2014 Reliable Heating & Air implemented Intuit Quickbooks Enterprise as its ERP Financial platform to centralize accounting and billing for its U.S. operations. The deployment targeted corporate finance, billing and field-service revenue capture for the company, which operates with roughly 320 employees and approximately 30,000,000 in revenue.
The implementation focused on core ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, invoicing, job costing and parts inventory control. Configuration work emphasized chart of accounts standardization, invoicing workflow setup and financial reporting templates to support period close and job-level cost tracking.
Operational coverage extended across finance, billing and service accounting, with the solution instrumenting billing for service orders and parts consumption tied to field operations. Rollout proceeded in phases beginning with finance and billing functions, then broadening to service accounting and inventory control, governed by centralized chart of accounts, defined period close procedures and role-based access controls.
Intuit Quickbooks Enterprise serves as Reliable Heating & Air accounting platform within the ERP Financial category, supporting core finance functions, billing workflows and inventory-backed service operations.
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Reliable Heating & Air AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Reliable Heating & Air implemented LiveChat on its public website to add a real time customer engagement layer, leveraging the Chatbots and Conversational AI category to handle web inquiries. The LiveChat deployment used a cloud hosted web widget embedded across the corporate site, configured to surface visitor context and enable agents to handle conversations.
Implementation scope focused on customer service and field service scheduling workflows, with agents using LiveChat to manage inbound web inquiries and route requests through existing support processes. Configuration emphasized live chat sessions, canned responses, proactive chat invitations, and agent queueing, with governance centered on shift based staffing, scripted response libraries, and escalation procedures to coordinate digital interactions with dispatch and service teams.
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Reliable Heating & Air Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Reliable Heating & Air implemented Microsoft 365 to address Collaboration requirements across its United States operations. The deployment supports a 320 employee utilities and services organization and explicitly uses Office 365 Mail on their website to route customer inquiries into corporate mailboxes hosted in Exchange Online.
The Microsoft 365 rollout configured core Collaboration capabilities including Exchange Online for email, SharePoint Online for intranet and document management, Microsoft Teams for real time teamwork, and OneDrive for Business for endpoint file sync. Configuration work focused on mail flow and domain DNS records, SharePoint site provisioning aligned to operational teams, and standard Teams channel structures to support cross functional communications.
Identity and access control were centralized in Azure Active Directory to provide single sign on and streamlined user provisioning across Microsoft 365 workloads. Website contact forms and public facing mail links are integrated with Office 365 Mail to deliver customer messages directly into Exchange Online mailboxes, and tenant level governance was applied through admin role separation, mailbox policies, and information retention settings to manage Collaboration data lifecycle.
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Online Meeting Scheduling | Collaboration |
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2021 | 2021 |
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Reliable Heating & Air Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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Reliable Heating & Air CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Reliable Heating & Air IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Reliable Heating & Air
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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President | CXO | Finance | |
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Chief Information Officer | CXO | IT | |
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Director of Operations | Director | Finance | |
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Apps Being Evaluated by Reliable Heating & Air Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Reliable Heating & Air IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Reliable Heating & Air digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Reliable Heating & Air Technographics
Reliable Heating & Air is a Utilities organization based in United States,
with around 320 employees and annual revenues of $30.0 million.
Reliable Heating & Air operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, LiveChat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Reliable Heating & Air has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, LiveChat, Inc. and Microsoft.
Reliable Heating & Air recently adopted applications including
Microsoft 365 in 2021, Schedule Engine Booking and Scheduling in 2021 and About Livefyre in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Reliable Heating & Air’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Reliable Heating & Air’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Reliable Heating & Air technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.