Resorts World Sentosa
8 Sentosa Gateway,
Singapore, 98269,
Singapore
Singapore, 98269,
Singapore
65 6577 8888
Leisure and Hospitality
Resorts World Sentosa Technographics
Resorts World Sentosa Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Resorts World Sentosa and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 Resorts World Sentosa employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Resorts World Sentosa has purchased the following applications: SAP S/4 HANA for ERP Financial in 2010, Oracle PeopleSoft HCM for Core HR in 2010, IBM Maximo for Enterprise Asset Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Resorts World Sentosa is running and its propensity to invest more and deepen its relationship with SAP , Oracle , UniFocus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Resorts World Sentosa revenues, which have grown to $920.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Resorts World Sentosa intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Resorts World Sentosa Tech Stack and Enterprise Applications
Resorts World Sentosa ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Oracle PeopleSoft ERP | SAP S/4 HANA | ERP Financial | ERP | n/a | 2010 | 2010 |
In 2010, Resorts World Sentosa implemented SAP S/4 HANA. The deployment migrated financial and procurement workloads from Oracle PeopleSoft ERP into SAP S/4 HANA, aligning core systems with the ERP Financial roadmap for the organization.
The SAP S/4 HANA implementation centered on Material Management and Purchasing capabilities together with core financial modules. Functional modules implemented include SAP S/4 HANA Material Management MM and Purchasing, with configuration workstreams covering master data consolidation, purchase order processing, invoice processing, and inventory management workflows typical of ERP Financial environments.
Integration work emphasized connecting SAP S/4 HANA with Ariba modules listed in hiring requirements, specifically Ariba Contract Management, Sourcing, Buying, PRPO and Invoice Processing, to establish procure to pay orchestration. Operational scope targeted procurement, materials management and finance departments at Resorts World Sentosa in Singapore, with processes supporting requisition to purchase order flows, supplier invoice handling, and material receipts and valuation within S/4 HANA.
Program governance and delivery used business analyst led activities, requirement workshops, feasibility and impact assessments, test case development and user acceptance testing to validate solutions. Roles described for a Manager, Ariba and S4HANA Material Management MM Lead indicate ongoing configuration governance, integration oversight, code review and Agile oriented delivery practices to maintain alignment between business stakeholders and technical teams.
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Resorts World Sentosa HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2010 | 2010 |
In 2010, Resorts World Sentosa implemented Oracle PeopleSoft HCM as its Core HR platform. The deployment was part of a broader PeopleSoft Enterprise rollout that included Financial Management and Supplier Relationship Management modules to support the opening of the Integrated Resort.
The implementation was executed as a multi phase, enterprise wide deployment designed to support recruitment, payroll, core HR, and personnel administration across business lines including Retail, Hotel Rooms, Food & Beverage, Casino, and Asset Maintenance. Oracle PeopleSoft Enterprise Human Capital Management was configured to support high volume recruitment workflows, enabling the resort to process and onboard over 10,000 personnel in time for the resort soft opening.
Oracle Consulting Services served as the sole implementer after the project was awarded on 1 December 2008, delivering the first phase for Core HCM and Financial Management within six months. The architecture centralized HR and financial data in a unified PeopleSoft Enterprise application, enforcing a common financial accounting structure and providing a single source of transactional records across business functions.
Operational coverage spanned the full resort footprint and back office functions, unifying front line transactional and operational systems with core HR, financials, and procurement. Governance workstreams included the development of standard operating processes and procedures from the ground up, and the establishment of process controls for recruitment, supplier management, and corporate financial reporting.
PeopleSoft Enterprise provided a scalable platform to support future personnel and business growth at Resorts World Sentosa, and the deployment aided the resort in meeting its recruitment and opening milestones. The implementation centralized administration for HR, finance, and procurement and improved visibility into business critical information across the Integrated Resort.
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Workforce Management | HCM |
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2019 | 2019 |
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Resorts World Sentosa ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Resorts World Sentosa implemented IBM Maximo to establish a centralized Enterprise Asset Management capability across its integrated resort operations. The IBM Maximo deployment targeted facilities, property maintenance, and engineering workflows for the Singapore resort, providing a single application for asset lifecycle and maintenance execution.
The implementation configured standard Enterprise Asset Management functional areas including an asset register, work order management, preventive maintenance scheduling, spare parts inventory control, and inspection workflows, aligned to housekeeping, engineering, and operations teams. IBM Maximo was configured to support maintenance planning, work assignment, and inventory reservations as the operational hub for field and back office maintenance processes.
Integration architecture used an N tier BizTalk Server 2013 R2 middleware layer with REST, SOAP, and flat file interfaces, and an API gateway managed by Kong. IBM Maximo was integrated via BizTalk with Oracle PeopleSoft, Oracle Opera, Microsoft Dynamics 365, SAP Ariba, VersaFleet, and SenseTime FR, with SQL Server as the database platform and NAS file servers and PGP encryption used for secure file exchanges. The technology stack included BizTalk orchestration, REST SOAP messaging, JSON XML transformations, and version control in TFS to support automated interface deployments.
Operational governance encompassed application and interface management, BizTalk Server administration, API gateway policy enforcement, and secure file handling procedures for bank and CRA files. Workflows were restructured to route procurement and finance related maintenance requests through integrations with SAP Ariba and PeopleSoft, while IBM Maximo served as the authoritative execution system for maintenance activities.
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Guest Management | ERP Services and Operations |
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2016 | 2016 |
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Hotel Property Management | ERP Services and Operations |
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2015 | 2015 |
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Reservation and Booking Management | ERP Services and Operations |
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2019 | 2019 |
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Resorts World Sentosa AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Resorts World Sentosa Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2025 | 2025 |
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Resorts World Sentosa Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2017 | 2017 |
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Resorts World Sentosa SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transportation Management | SCM |
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2018 | 2018 |
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Resorts World Sentosa CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Resorts World Sentosa ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Resorts World Sentosa Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2015 | 2015 |
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Procurement | Procurement |
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2018 | 2018 |
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Supplier Relationship Management | Procurement |
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2010 | 2010 |
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Resorts World Sentosa PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management | PaaS |
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2019 | 2019 |
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Resorts World Sentosa IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Resorts World Sentosa CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Resorts World Sentosa
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Operations Manager | Manager | Finance | |
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VIP Reservation Executive | Director | Operations | |
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Director of Operations | Director | Finance | |
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Front Office Manager | Manager | Finance | |
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Assistant Operations Manager | Manager | Operations | |
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Director, IT Applications | Director | IT | |
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IT Business Solutions Manager | Manager | IT | |
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Vice President Information Technology / Head of IT / CIO | VP | IT | |
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Director, Business Systems (Data Analytics and Integration) | Director | IT | |
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Senior Manager, Business Systems | Manager | IT | |
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Vice President of Finance | VP | Finance | |
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Senior Vice President, Finance & Business Planning | VP | Finance | |
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Senior Vice President, Group CIO | VP | IT | |
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VP Technical Services (Attractions, Facilities Mgt & Engrg, Leasing, RWS2.0 Projects) | VP | Operations | |
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Facilities Manager | Manager | Operations | |
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Senior Facilities Manager | Manager | Operations | |
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Apps Being Evaluated by Resorts World Sentosa Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Resorts World Sentosa IT executives and key decision makers. This section highlights Resorts World Sentosa's latest recorded technology evaluations, including SAP S/4 HANA for ERP Financial on 2026-04-02, SAP Ariba for Procurement on 2026-04-02, and SAP S/4 HANA - Procurement Module for Procurement on 2026-04-02. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Resorts World Sentosa digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-04-02 | Resorts World Sentosa | Evaluated | SAP | SAP Ariba | Procurement | Procurement |
| 2026-04-02 | Resorts World Sentosa | Evaluated | SAP | SAP S/4 HANA - Procurement Module | Procurement | Procurement |
| 2026-04-02 | Resorts World Sentosa | Evaluated | SAP | SAP S/4 HANA | ERP Financial | ERP |
| 2026-01-28 | Resorts World Sentosa | Evaluated |
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Treasury Management | TRM |
| 2026-01-28 | Resorts World Sentosa | Evaluated |
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Treasury Management | TRM |
| 2025-12-29 | Resorts World Sentosa | Evaluated |
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Call Center | CRM |
| 2025-08-18 | Resorts World Sentosa | Evaluated |
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Learning and Development | HCM |
| 2025-06-19 | Resorts World Sentosa | Evaluated |
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Point Of Sale | ERP Services and Operations |
| 2024-12-31 | Resorts World Sentosa | Evaluated |
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Apps Development | PaaS |
FAQ - APPS RUN THE WORLD Resorts World Sentosa Technographics
Resorts World Sentosa is a Leisure and Hospitality organization based in Singapore,
with around 6000 employees and annual revenues of $920.0 million.
Resorts World Sentosa operates a diverse technology stack with applications such as
SAP S/4 HANA, Oracle PeopleSoft HCM and IBM Maximo,
covering areas like ERP Financial, Core HR and Enterprise Asset Management.
Resorts World Sentosa has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Oracle and IBM.
Resorts World Sentosa recently adopted applications including
Conviva in 2025, Microsoft Azure Cloud Services in 2022 and Proofpoint Email Security and Protection in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Resorts World Sentosa’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Resorts World Sentosa’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Resorts World Sentosa technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.