Salisbury, 28147, NC,
United States
Retail Business Services United States Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Retail Business Services United States and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 Retail Business Services United States employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Retail Business Services United States has purchased the following applications: UKG Workforce Central HR (ex Kronos Workforce HR) for Core HR in 2013, Adobe WorkFront for Business Process Management in 2020, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Retail Business Services United States is running and its propensity to invest more and deepen its relationship with UKG , Adobe Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Retail Business Services United States revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Retail Business Services United States intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central HR (ex Kronos Workforce HR) | Core HR | HCM | n/a | 2013 | 2013 |
In 2013, Retail Business Services implemented UKG Workforce Central HR (ex Kronos Workforce HR) as its Core HR application. The deployment established a centralized Core HR system to manage employee records, HR administration, and workforce data in support of HR, operations and payroll stakeholders across the organization.
Ongoing operational responsibilities emphasize application configuration, interface management and technical maintenance for UKG Workforce Central HR. The role functions as a liaison between operations, HR and payroll to interpret and change policies that require design, build, test and deploy cycles, and to manage interfaces into payroll and operational systems. Governance and support workflows focus on keeping configurations and system settings accurate and current, delivering continuous application support for HR, operations and payroll functional teams.
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Payroll | HCM |
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2013 | 2013 |
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Workforce Management | HCM |
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2013 | 2013 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe WorkFront | Business Process Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020 Retail Business Services United States implemented Adobe WorkFront as a Business Process Management platform. The Adobe WorkFront instance is surfaced on the company website to capture web-facing work intake and to drive content and publishing workflows. The deployment centers on centralized request intake, workflow orchestration, and approval routing for site content and digital publishing operations.
Configuration emphasizes project and task orchestration, form-based request intake, automated approval routing, and workflow status tracking consistent with Business Process Management capabilities. Operational coverage is concentrated on web content operations and teams responsible for site publishing, with governance structured around request triage, approval flows, and workflow ownership. Adobe WorkFront is embedded into the content publication lifecycle to instrument workload visibility and coordinate tasks across web operations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018 Retail Business Services United States deployed Microsoft 365 as its Collaboration platform to support corporate productivity, communications, and knowledge management across its workforce. The company is using Microsoft 365 on their website and the implementation covers the organization of approximately 3500 employees based in the United States.
The Microsoft 365 deployment centers on cloud tenant capabilities, leveraging core Collaboration services such as Exchange Online for messaging, SharePoint Online for intranet and document management, OneDrive for personal file sync, Microsoft Teams for real time meetings and chat, and the Office productivity suite for content creation. Configuration emphasis includes tenant administration, mailbox and site provisioning, document libraries and real time co authoring, along with collaboration policies aligned to standard Microsoft 365 functional workflows.
Operational governance is organized through centralized administration and policy enforcement, with identity and access management integrated into the cloud tenant for user provisioning and single sign on. Business functions impacted include corporate IT, communications, HR, and store operations where collaboration, information sharing, and centralized content management are primary use cases.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Sourcing | Procurement |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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