Retel Net Technographics
Retel Net Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Retel Net and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Retel Net employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Retel Net has purchased the following applications: Crisp for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2019, Hivelocity Hosting for Application Hosting and Computing Services in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Retel Net is running and its propensity to invest more and deepen its relationship with Crisp IM , Microsoft , Hivelocity or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Retel Net revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Retel Net intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Retel Net Tech Stack and Enterprise Applications
Retel Net AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Crisp IM | Legacy | Crisp | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Retel Net implemented Crisp to provide customer-facing chat on its corporate website. The Crisp deployment established a lightweight web chat presence as part of its Chatbots and Conversational AI footprint, surfacing real-time messaging for customer inquiries and automated welcome messaging consistent with conversational AI practices.
Configuration centered on embedding the Crisp widget on the site and enabling live chat routing to internal staff, using standard conversational features such as canned responses and session handoff to human agents. Operational scope remained website-centric for Retel Net, supporting customer support and sales inquiry workflows within a compact Croatian communications provider, with administrative governance handled by a small number of agent administrators managing accounts and message templates in Crisp.
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Retel Net Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019 Retel Net implemented Microsoft 365 to establish a cloud-first Collaboration platform across its organization. The Microsoft 365 deployment was provisioned as a single Microsoft tenant sized for a 10 employee communications firm, and configured to provide core Collaboration capabilities including Exchange Online email, Microsoft Teams for messaging and meetings, SharePoint for intranet and document libraries, and OneDrive for personal file sync. Microsoft 365 is used to centralize email, team collaboration, file storage and content sharing workflows.
Retel Net uses Microsoft 365 on their website and surfaces collaboration links and hosted resources through the tenant, aligning the application with external-facing contact and content pages. Governance is organized around a central tenant administrator who manages account provisioning and role assignments for the full employee base, and routine configuration is focused on mailbox provisioning, Teams channel structure, and SharePoint site organization. The deployment supports business functions in communications, internal collaboration, and content management without disclosed integrations to other enterprise systems.
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Retel Net IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hivelocity | Legacy | Hivelocity Hosting | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
In 2020, Retel Net implemented Hivelocity Hosting to provision and host its public website. Retel Net uses Hivelocity Hosting within the Application Hosting and Computing Services category to supply web serving and compute resources that support the companys communications operations in Croatia, with the relationship focused on website availability and customer-facing content delivery.
Configuration follows typical hosting patterns for small communications providers, including server provisioning, control panel management, managed DNS and TLS certificate handling, basic backup routines, and compute orchestration under Hivelocity Hosting. Operational coverage is limited to web operations and marketing facing channels, with governance concentrated on centralized site management workflows and routine maintenance processes, and integrations beyond the website are not specified.
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Retel Net
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|---|---|---|---|---|---|---|
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Apps Being Evaluated by Retel Net Executives
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