Rexel USA
2965 Commodore Dr,
Carrollton, 75007, TX,
United States
Carrollton, 75007, TX,
United States
1 972-389-5500
Distribution
Rexel USA Technographics
Rexel USA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Rexel USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13000 Rexel USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Rexel USA has purchased the following applications: FIS GETPAID for AR Automation in 2010, Sterling Background Check for BackGround Screening in 2019, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Rexel USA is running and its propensity to invest more and deepen its relationship with FIS Global , Sage , Sterling Talent Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Rexel USA revenues, which have grown to $5.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Rexel USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Rexel USA Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP Financial Management | n/a | 2010 | 2010 |
In 2010, Rexel USA implemented FIS GETPAID as its AR Automation solution. The deployment positioned FIS GETPAID to support accounts receivable, credit assessment, and collections activities across Rexel USA distribution operations, with direct stewardship of a 17-million-dollar portfolio by credit and collections staff.
Configuration and usage emphasized FIS GETPAID capabilities aligned to credit evaluation and collections workflows, including documentation and tracking for lien and waiver requests, collections case management, and dispute handling. The implementation supported routine collections activities that required consultation with attorneys and collection agencies on liens, bond rights, lawsuits, and bankruptcy processes, reflecting AR Automation functional workflows for escalations and legal event tracking.
Operational coverage included accounts receivable teams, credit analysts, area District Managers, and customer service representatives, with staff responsibilities to run monthly accounts receivable meetings to review aging and account issues. Users were trained and mentored on Solar, Oracle, and FIS GETPAID as part of the operational toolset, indicating a coordinated toolset used day to day by credit and collections personnel.
Governance and process practices were formalized through monthly AR meetings with area District Managers, ongoing online participation in NACM meetings, and structured training and mentoring for new employees on Solar, Oracle, and FIS GETPAID. Credit and collections workflows incorporated regular case escalation to external counsel and collection agencies, and routine review cycles to maintain collection targets, reflecting operational governance tied to the AR Automation deployment.
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ERP Financial | ERP Financial Management |
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2010 | 2010 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2019 | 2019 |
In 2019, Rexel USA implemented Sterling Background Check from Sterling Talent Solutions to support its BackGround Screening needs across recruiting operations. The deployment was operationalized within the Northwest region where a primary Staffing Specialist managed hiring for 135 branch locations and three distribution centers across eight states, embedding background screening into the candidate workflow managed through the Applicant Tracking System, Taleo.
Sterling Background Check was used to order and track pre-employment screens as part of the ATS-driven hiring lifecycle, aligning screening steps with requisition status and interview coordination. Functional capabilities exercised included candidate initiation of checks, adjudication workflows, identity verification and standard employment and criminal screening activities consistent with BackGround Screening practices, with Sterling Talent Solutions providing the screening platform and case management.
Operational coverage extended to recruiting, HR business partners and hiring managers within the NW region, with the Staffing Specialist running background checks as a routine step in hiring and using screening outputs to inform interview decisions. The staffing team also ran demographic reports and adverse impact analysis on applicants, indicating that screening results were incorporated into downstream reporting and compliance review processes.
Governance and process changes included manager training on recruiting and staffing processes, development of job descriptions, and guidance to management on recruitment and sourcing effectiveness. Sterling Background Check supported these governance activities by supplying candidate-level screening records that fed into training, sourcing monitoring and adverse impact reviews, while the application was used alongside Taleo to operationalize screening across Rexel USA hiring workflows.
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Core HR | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Rexel USA implemented LivePerson Conversational Cloud on its website. The deployment uses LivePerson Conversational Cloud as a customer-facing Chatbots and Conversational AI solution embedded in web pages to provide real time customer engagement and digital interaction capabilities.
Configuration emphasized a web chat widget, conversational workflows, intent classification and automated response templates, with orchestrated escalation to human agents and session monitoring to support agent handoff. LivePerson Conversational Cloud delivered bot orchestration, message routing and conversational analytics capabilities aligned with Chatbots and Conversational AI functional patterns.
Operational scope is centered on the Rexel USA website and supports customer service and online sales enablement teams. Governance and operationalization included scripted conversational flows, agent handoff rules and ongoing monitoring for conversational tuning, applied at the site level for web channel engagement.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2024 | 2024 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Rexel USA
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Rexel USA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Rexel USA IT executives and key decision makers. This section highlights Rexel USA's latest recorded technology evaluations, including Coupa Supplier Portal for Supplier Relationship Management on 2025-02-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Rexel USA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Rexel USA Technographics
Rexel USA is a Distribution organization based in United States,
with around 13000 employees and annual revenues of $5.20 billion.
Rexel USA operates a diverse technology stack with applications such as
FIS GETPAID, Sterling Background Check and LivePerson Conversational Cloud,
covering areas like AR Automation, BackGround Screening and Chatbots and Conversational AI.
Rexel USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, Sterling Talent Solutions and LivePerson.
Rexel USA recently adopted applications including
Zoominfo Platform in 2024, DocuSign eSignature in 2022 and LogMeIn BoldChat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Rexel USA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Rexel USA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Rexel USA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.