Richer Sounds
Richer Sounds Technographics
Richer Sounds Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Richer Sounds and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 520 Richer Sounds employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Richer Sounds has purchased the following applications: Adyen for Payment Processing in 2021, ShopWorks for Workforce Management in 2016, SAP Crystal Reports for Analytics and BI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Richer Sounds is running and its propensity to invest more and deepen its relationship with Adyen , Visa , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Richer Sounds revenues, which have grown to $260.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Richer Sounds intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Richer Sounds Tech Stack and Enterprise Applications
Richer Sounds ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adyen | Legacy | Adyen | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021, Richer Sounds implemented Adyen as its online payments provider on its website. Adyen is deployed as the Payment Processing solution to handle ecommerce checkout, online payment authorization and capture for transactions originating from the United Kingdom.
The implementation centers on web checkout integration, delivering card acceptance, support for multiple payment methods, and tokenization to manage customer payment credentials. Adyen is used to provide payment gateway services and to orchestrate transaction flows between the storefront and payment processor, aligning with standard payment processing workflows.
Operational ownership is concentrated within ecommerce and payments functions, with the platform embedded in the site checkout flow and used to instrument online transaction processing. Governance and process changes focused on checkout operations, payment reconciliation and the coordination between payment handling and order fulfilment processes.
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2021 | 2021 |
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Richer Sounds HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ShopWorks Software | Legacy | ShopWorks | Workforce Management | HCM | n/a | 2016 | 2016 |
In 2016 Richer Sounds implemented ShopWorks for Workforce Management to improve rota management across its retail operations. The decision responded to a requirement for a solution that was flexible, simple to use, easy to install and cost-effective, and the vendor’s ability to support a rapid rollout was a decisive factor.
Deployment centered on ShopWorks roster and scheduling capabilities configured for store-level rota creation, shift pattern configuration and employee availability management. The implementation emphasized a lightweight installation footprint and user-friendly manager interfaces so that scheduling adjustments could be performed without heavy IT involvement.
Rollout was executed quickly with ShopWorks personnel working with Richer Sounds to train store managers and embed new rota governance, shifting day-to-day scheduling ownership to store teams while central HR retained policy oversight. ShopWorks became the primary Workforce Management application supporting retail scheduling and operational staffing workflows across Richer Sounds.
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Richer Sounds Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Crystal Reports | Analytics and BI | Analytics and BI | n/a | 2016 | 2017 |
In 2016 Richer Sounds deployed SAP Crystal Reports as part of an enterprise reporting effort tied to its ERP development program. The deployment was categorized under Analytics and BI and was intended to centralize KPI reporting for executive and operational stakeholders.
The implementation used SAP Crystal Reports alongside Microsoft SSRS to deliver summarized business performance dashboards and operational reports. Data sourcing and prototyping were performed primarily in MSSQL, with SQL used to prototype digital propositions and to support troubleshooting and new functionality testing. The team produced UI designs, wireframes and UX documentation to guide third party developers who built report templates and user-facing report pages.
Operational coverage for reporting included store EPOS and ERP transaction feeds, product information from the PIM, and consolidated MSSQL data marts used for enterprise reporting across the business. Reporting outputs targeted the CEO and key stakeholders and supported multi-channel operational visibility for store and web channels, reflecting work across the companys site footprint.
Governance and process work included authoring a business process automation document that codified business rules and process flows using Microsoft Visio, and managing third party developer interactions to minimize delivery blockages. The reporting initiative was overseen by a system transformation lead who reported directly to the CEO and managed a skilled internal team, and it was used to provide summarized KPI views and to support optimisation of business processes to deliver improved efficiency and cost reductions.
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Richer Sounds Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Richer Sounds eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2017 | 2017 |
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Personalization and Product Recommendations | eCommerce |
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2013 | 2013 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Product Information Management | eCommerce |
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2021 | 2021 |
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Richer Sounds CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2017 | 2017 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Richer Sounds ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Richer Sounds TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Richer Sounds PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Richer Sounds IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2015 | 2016 |
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Richer Sounds CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Richer Sounds
| First Name | Last Name | Title | Function | Department | Phone | |
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Finance Director | Director | Finance | |
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HR Director | Director | HR | |
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CEO | CXO | Finance | |
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Finance Manager | Manager | Finance | |
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Service Director | Director | Operations | |
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Service Department Manager | Manager | Operations | |
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Corporate Sales Director | Director | Sales | |
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Apps Being Evaluated by Richer Sounds Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Richer Sounds IT executives and key decision makers. This section highlights Richer Sounds's latest recorded technology evaluations, including Elucid for Retail Management on 2026-01-16. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Richer Sounds digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-01-16 | Richer Sounds | Evaluated | Sanderson from Aptean | Elucid | Retail Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Richer Sounds Technographics
Richer Sounds is a Retail organization based in United Kingdom,
with around 520 employees and annual revenues of $260.0 million.
Richer Sounds operates a diverse technology stack with applications such as
Adyen, ShopWorks and SAP Crystal Reports,
covering areas like Payment Processing, Workforce Management and Analytics and BI.
Richer Sounds has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Adyen, ShopWorks Software and SAP.
Richer Sounds recently adopted applications including
Adyen in 2021, Visa Authorize.Net in 2021 and PayPal Braintree in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Richer Sounds’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Richer Sounds’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Richer Sounds technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.