Ricoh Australia
Level 1, 2 Richardson Place, North Ryde,
Sydney, 2113, NSW,
Australia
Sydney, 2113, NSW,
Australia
61 2 8977-1111
Professional Services
Ricoh Australia Technographics
Ricoh Australia Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ricoh Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1300 Ricoh Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ricoh Australia has purchased the following applications: Workday HCM for Core HR in 2017, LiveChat for Chatbots and Conversational AI in 2016, Nintex Promapp for Process Mining in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ricoh Australia is running and its propensity to invest more and deepen its relationship with Workday , Ascender , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ricoh Australia revenues, which have grown to $400.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ricoh Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ricoh Australia Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, Ricoh Australia implemented Workday HCM as its Core HR solution. The program was led by an in-house project lead who drove the HRIS deployment and configured the application to support workforce records and core HR workflows across the organization.
The project lead transitioned into the System Administrator role, undertaking ongoing maintenance, testing and upgrades for Workday HCM and managing configuration changes and release validation. Reporting and people analytics work included development and delivery of HR metrics and value-add analysis, interpreting data into meaningful insights for HR and business stakeholders, while governance relied on defined testing cycles and change control to preserve data integrity and operational stability.
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Employee Engagement | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Ricoh Australia implemented LiveChat on its public website, establishing LiveChat as a customer facing conversational channel. The deployment positioned LiveChat within Ricoh Australia’s Chatbots and Conversational AI tooling to support customer service and sales inquiry handling across the Australian business unit.
The implementation centered on a web embedded LiveChat widget with configuration aligned to typical Chatbots and Conversational AI capabilities, including real time messaging, session routing to human agents, canned responses and knowledge prompts, and automatic transcript capture for record keeping. Configuration work focused on conversational flows and agent queuing rules to manage incoming website traffic and to standardize responses for common customer questions.
Operational coverage spanned customer support and pre sales functions, with the LiveChat channel exposed across corporate website pages that service external customers. The deployment emphasized agent workflow integration on the website channel, enabling web agents to receive, manage, and escalate chats as part of customer engagement processes.
Governance and process changes included formalizing chat handling procedures, agent assignment rules, and transcript retention for follow up and quality control. Ricoh Australia integrated LiveChat operationally to align web chat interactions with existing service intake and support workflows without introducing named third party integrations in the public record.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nintex | Legacy | Nintex Promapp | Process Mining | Analytics and BI | n/a | 2019 | 2019 |
In 2019, Ricoh Australia replaced its internally-developed quality management software with Nintex Promapp, selecting the Process Mining application to centralize process documentation, impose mandatory review dates, and improve accessibility for employees working in the field. The implementation was positioned to strengthen quality and compliance controls across the business, supporting ISO 9001, ISO 14001, ISO 27001 and the CarbonZero environmental standard while aligning process governance with the companys growing professional services and IT services operations.
Ricoh began with a one-month pilot using Nintex Promapp across four areas, business excellence, HR, product strategy and IMACD asset management, and concluded the pilot early after two weeks due to positive adoption. Core capabilities configured included process mapping and visual workflow documentation, formal nomination of subject matter experts as process owners, scheduled review dates for content currency, and read-only publishing for external stakeholders. The implementation also captured forms and referenced internal information systems within procedure documentation to consolidate previously dispersed process artifacts.
Operational coverage extended along the customer lifecycle, from machine launch, sales and order fulfilment, through billing and service delivery, to end-of-life collection, bringing sales, service, billing and asset management teams into a single process repository. Nintex Promapp was used to document customer-specific procedures and to share read-only links externally, enabling customers to review procedures and submit feedback directly to the nominated owners. This approach increased transparency and centralized feedback loops without introducing named system integrations beyond embedding information system references within procedures.
Governance was formalized by assigning ownership to the subject matter experts in each business area, shifting maintenance responsibility away from a centralized team and embedding review workflows into standard operating practice. Ricoh reported near-immediate benefits, with the platform becoming a single source of knowledge and enabling more consistent customer experiences while supporting a future of continuous improvement.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2018 | 2018 |
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Digital Signing | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2024 | 2024 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Ricoh Australia
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Ricoh Australia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Ricoh Australia Technographics
Ricoh Australia is a Professional Services organization based in Australia,
with around 1300 employees and annual revenues of $400.0 million.
Ricoh Australia operates a diverse technology stack with applications such as
Workday HCM, LiveChat and Nintex Promapp,
covering areas like Core HR, Chatbots and Conversational AI and Process Mining.
Ricoh Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, LiveChat, Inc. and Nintex.
Ricoh Australia recently adopted applications including
Microsoft Dynamics 365 Marketing in 2024, Adobe Experience Cloud in 2021 and Adobe Acrobat Sign (formerly EchoSign, eSign & Adobe Sign) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ricoh Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ricoh Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ricoh Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.