Ricoh UK
2nd Floor 900 Pavilion Drive,
Northampton, NN4 7RG,
United Kingdom
Northampton, NN4 7RG,
United Kingdom
44 16 0481-4900
Professional Services
Ricoh UK Technographics
Ricoh UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ricoh UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2200 Ricoh UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ricoh UK has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2010, ServiceNow Asset Management for Enterprise Asset Management in 2018, Tawk.to for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ricoh UK is running and its propensity to invest more and deepen its relationship with Oracle , SAP , ServiceNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ricoh UK revenues, which have grown to $562.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ricoh UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ricoh UK Tech Stack and Enterprise Applications
Ricoh UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2010 | 2010 |
In 2010, Ricoh UK implemented Oracle E-Business Suite under a program named SHARE. The SHARE program began in London with Ricoh UK and is actively rolling a core model out to other European countries. Oracle E-Business Suite was selected to provide ERP Financial capabilities for Ricoh UK.
Implementation work focused on configuring a reusable core model of Oracle E-Business Suite covering standard ERP Financial functional areas, including general ledger, accounts payable, accounts receivable, cash management, intercompany accounting and financial reporting. The core model approach was designed to standardize chart of accounts, posting rules and period close workflows across rollouts. Configuration emphasized finance and accounting process harmonization consistent with ERP Financial best practices.
The program implements Oracle E-Business Suite alongside Siebel, with the two applications acting as the primary enterprise systems for back-office finance and customer facing CRM respectively. Integration between Oracle E-Business Suite and Siebel supported order to cash and customer account reconciliation processes during rollout. Operational coverage started with Ricoh UK and extends to other countries in Europe as the core model is adopted.
Testing and governance were coordinated by a Test Lead role, represented by Wai-Ling, who worked directly with business stakeholders to define test scope and produce the test plan. Wai-Ling also provided ongoing support for the offshore test team, answering questions and troubleshooting issues during execution. This testing governance supported the staged rollout of the Oracle E-Business Suite core model across Ricoh's European sites.
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ERP Financial | ERP |
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2012 | 2012 |
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Expense Management | ERP |
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2010 | 2010 |
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Ricoh UK ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Asset Management | Enterprise Asset Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Ricoh UK implemented ServiceNow Asset Management to establish a unified Enterprise Asset Management capability supporting large global transition programmes. The deployment was focused on deskside services and store IT operations, covering an initial pharmaceutical deskside transition across 21 sites in EMEA, LATAM and Greater China and a subsequent retail rollout that reached 550 stores across 33 countries, with the service ultimately bedded into 32 countries.
ServiceNow Asset Management was configured to deliver asset inventory and lifecycle tracking, audit-driven inventory reconciliation, configuration management records and ticketing-driven fault and repair workflows. The implementation emphasized asset discovery, stock holding optimisation and an audit plan to inventory store assets worldwide, aligning configuration items to incident and request processes typical of Enterprise Asset Management.
Operationally the ServiceNow Asset Management instance was used as the central ticketing and asset platform, integrated into rollout execution by regional project managers and data analysts. The platform orchestrated inventory audits, equipment ordering and engineer scheduling workflows, and supported a global PC refresh programme of approximately 1500 machines migrating from Windows 7 to Windows 10 across multiple countries.
Governance and process changes were instituted to support the rollout, including regional and country project managers to coordinate procurement and engineer allocation, and an audit governance model to validate stock levels against store service level agreements. The rollout plan was designed to accommodate seasonal trading periods and include an audit cadence and data governance controls aligned to service delivery and store SLA requirements.
Outcomes and operational impacts stated in project records include the service being bedded into 32 countries and the client expanding contracted services to include worldwide AV support, disaster recovery and business continuity, end user computing and print services representing roughly twenty million euros of incremental revenue. The programme experienced schedule disruption from Covid19 related supply chain constraints and local furlough schemes, with the PC upgrade work anticipated to complete by January 2021.
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Ricoh UK AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Ricoh UK implemented Tawk.to on its corporate website. Ricoh UK deployed Tawk.to as a Chatbots and Conversational AI solution to enable web-based visitor engagement and online support.
The implementation is delivered through an embedded Tawk.to JavaScript widget on public-facing pages, creating a lightweight chat channel that connects site visitors to staffed operator consoles. Functional capabilities expressed in the deployment include live chat messaging, proactive chat invitations, visitor session monitoring, and preconfigured canned responses to address common customer inquiries.
Operational ownership is aligned with digital engagement and customer service teams, focusing configuration effort on chat workflows, operator availability profiles, and canned message libraries to standardize handling of inbound web contacts. No external system integrations were specified in the source, so the documented scope centers on website channel instrumentation and chat governance for online support.
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Ricoh UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2015 | 2016 |
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Audio Video and Web Conferencing | Collaboration |
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2015 | 2016 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Ricoh UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2019 | 2019 |
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Ricoh UK eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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Ricoh UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Call Center, Customer Experience | CRM |
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2015 | 2016 |
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CRM | CRM |
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2016 | 2016 |
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CRM | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2008 | 2008 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics, Lead Generation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Ricoh UK EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2012 | 2012 |
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Financial Consolidation and Close | EPM |
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2012 | 2012 |
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Ricoh UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2012 | 2013 |
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Ricoh UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Ricoh UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Ricoh UK
| First Name | Last Name | Title | Function | Department | Phone | |
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Financial Controller UK and Ireland | Director | Finance | |
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Finance Reporting Manager | Manager | Finance | |
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Credit Controller | Director | Finance | |
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Purchasing Manager | Manager | Procurement | |
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Credit controller | Director | Finance | |
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National IT Service Manager | Manager | IT | |
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Director of IT & Enterprise Solutions Group | Director | IT | |
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Finance Director | Director | Finance | |
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Business Travel Administrator in Operations | Non Manager | Operations | |
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Procurement Category Manager | Manager | Procurement | |
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National Customer Service Director | Director | Customer Service | |
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Unified Communications Architect | Manager | Customer Service | |
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Senior Customer Engagement Manager | Manager | Customer Service | |
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Head of Customer Centric Solutions | Director | Customer Service | |
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Apps Being Evaluated by Ricoh UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ricoh UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ricoh UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Ricoh UK Technographics
Ricoh UK is a Professional Services organization based in United Kingdom,
with around 2200 employees and annual revenues of $562.0 million.
Ricoh UK operates a diverse technology stack with applications such as
Oracle E-Business Suite, ServiceNow Asset Management and Tawk.to,
covering areas like ERP Financial, Enterprise Asset Management and Chatbots and Conversational AI.
Ricoh UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, ServiceNow and Tawk.to.
Ricoh UK recently adopted applications including
Hubspot CRM in 2021, Hubspot Marketing Automation in 2021 and Tawk.to in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ricoh UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ricoh UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ricoh UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.