RIU Hotels & Resorts
Calle Llaut S/N Riu Centre,
Palma De Mallorca, 7610,
Spain
Palma De Mallorca, 7610,
Spain
34 871 966 296
Leisure and Hospitality
RIU Hotels & Resorts Technographics
RIU Hotels & Resorts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by RIU Hotels & Resorts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 31270 RIU Hotels & Resorts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that RIU Hotels & Resorts has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2026, FreeWheel Demandsuite for Agency Management in 2022, Oracle AI Data Platform for AI Model Deployment and Monitoring, AI Workflow Automation in 2026 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems RIU Hotels & Resorts is running and its propensity to invest more and deepen its relationship with Oracle , Voxel Group , FreeWheel, A Comcast Company or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing RIU Hotels & Resorts revenues, which have grown to $2.45 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for RIU Hotels & Resorts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
RIU Hotels & Resorts Tech Stack and Enterprise Applications
RIU Hotels & Resorts ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2026 | 2026 |
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Subscription and Recurring Billing, AR Automation | ERP |
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2014 | 2014 |
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RIU Hotels & Resorts ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FreeWheel, A Comcast Company | Legacy | FreeWheel Demandsuite | Agency Management | ERP Services and Operations | n/a | 2022 | 2022 |
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RIU Hotels & Resorts AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle AI Data Platform | AI Model Deployment and Monitoring, AI Workflow Automation | AI Development | n/a | 2026 | 2026 |
In 2026, RIU Hotels & Resorts implemented Oracle AI Data Platform under the AI Model Deployment and Monitoring,AI Workflow Automation category to centralize AI model operations across its resort portfolio. The deployment was coordinated alongside Oracle Fusion Cloud ERP and EPM to create a unified data environment supporting workforce planning and operational efficiency.
Configuration focused on core platform capabilities typical for the category, including a model registry, automated deployment pipelines, model monitoring and drift detection, and workflow automation for scheduled scoring and retraining. Oracle AI Data Platform was configured to host versioned models and operational pipelines that standardize development to production transitions. These modules were used to operationalize predictive staffing and demand forecasting models.
Integrations were explicitly built with Oracle Fusion Cloud ERP and EPM to ingest financial, payroll, and workforce planning data into the AI environment. The implementation covered operational domains such as revenue management, human resources, and operations across RIU resort locations in Mexico, the Caribbean, and Central America. Data consolidation from those functions enables the platform to feed consistent datasets into model training and scoring workflows.
Governance centered on centralized model governance, version control, audit trails, and role based access controls to manage model promotion and approval workflows. Rollout and operationalization followed a phased approach across resort clusters to align with seasonal demand patterns and regional staffing processes. Process changes included standardizing data schemas and embedding automated scoring into planning workflows managed by finance and HR stakeholders.
RIU designed the Oracle AI Data Platform implementation to help improve efficiencies and optimize staffing across its multiple locations. The Oracle AI Data Platform now serves as the operational layer linking predictive models with planning and ERP processes.
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RIU Hotels & Resorts Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2012 | 2012 |
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Collaboration | Collaboration |
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2022 | 2022 |
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RIU Hotels & Resorts Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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RIU Hotels & Resorts eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2017 | 2017 |
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RIU Hotels & Resorts CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2018 | 2018 |
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RIU Hotels & Resorts EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2026 | 2026 |
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RIU Hotels & Resorts ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2024 | 2024 |
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RIU Hotels & Resorts TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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FX and Currency Management | TRM |
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2012 | 2012 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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RIU Hotels & Resorts PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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RIU Hotels & Resorts IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Container Service | IaaS |
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2020 | 2020 |
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Container Service | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2020 | 2020 |
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RIU Hotels & Resorts CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at RIU Hotels & Resorts
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Chief Information Officer | CXO | IT | |
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Corporate Financial Controller | Director | Finance | |
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CTO | CXO | Finance | |
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Finance Director | Director | Finance | |
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Apps Being Evaluated by RIU Hotels & Resorts Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from RIU Hotels & Resorts IT executives and key decision makers. This section highlights RIU Hotels & Resorts's latest recorded technology evaluations, including OneSumX for Risk Management on 2025-04-23, Avaya Experience Portal for Call Center on 2025-02-28, and Amadeus Altea for Reservation and Booking Management on 2024-12-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the RIU Hotels & Resorts digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-04-23 | RIU Hotels & Resorts | Evaluated | Wolters Kluwer | OneSumX | Risk Management | TRM |
| 2025-02-28 | RIU Hotels & Resorts | Evaluated | Avaya | Avaya Experience Portal | Call Center | CRM |
| 2024-12-13 | RIU Hotels & Resorts | Evaluated | Amadeus IT Group | Amadeus Altea | Reservation and Booking Management | ERP Services and Operations |
| 2024-12-12 | RIU Hotels & Resorts | Evaluated |
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Hotel Property Management | ERP Services and Operations |
| 2024-11-18 | RIU Hotels & Resorts | Evaluated |
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Generative AI Platforms | AI Development |
FAQ - APPS RUN THE WORLD RIU Hotels & Resorts Technographics
RIU Hotels & Resorts is a Leisure and Hospitality organization based in Spain,
with around 31270 employees and annual revenues of $2.45 billion.
RIU Hotels & Resorts operates a diverse technology stack with applications such as
Oracle Cloud ERP, FreeWheel Demandsuite and Oracle AI Data Platform,
covering areas like ERP Financial, Agency Management and AI Model Deployment and Monitoring, AI Workflow Automation.
RIU Hotels & Resorts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and FreeWheel, A Comcast Company.
RIU Hotels & Resorts recently adopted applications including
Oracle Cloud ERP in 2026, Oracle AI Data Platform in 2026 and Oracle Cloud EPM in 2026,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of RIU Hotels & Resorts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates RIU Hotels & Resorts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete RIU Hotels & Resorts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.