Roanoke County
5204 Bernard Drive Suite 300,
Roanoke, 24018, VA,
United States
Roanoke, 24018, VA,
United States
1 540-772-2006
Government
Roanoke County Technographics
Roanoke County Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Roanoke County and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 993 Roanoke County employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Roanoke County has purchased the following applications: Tyler Munis ERP for Government ERP in 2015, Telerik Sitefinity CMS for Web Content Management in 2011, CivicEngage for Citizen Engagement in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Roanoke County is running and its propensity to invest more and deepen its relationship with Tyler Technologies , Progress Software , CivicPlus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Roanoke County revenues, which have grown to $220.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Roanoke County intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Roanoke County Tech Stack and Enterprise Applications
Roanoke County ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Munis ERP | Government ERP | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015 Roanoke County implemented Tyler Munis ERP, deploying the Government ERP to support county financial management and tax administration. The implementation explicitly covered revenue and taxation workflows, with the Commissioner of Revenue and the Treasurer's Office identified as primary business functions driving configuration and acceptance.
The Tax Module within Tyler Munis ERP is highlighted as the most complicated and risky component, due to unique and variable state tax rules that limit standardization. Configuration emphasis has been on addressing Virginia specific taxation requirements, and the county has prioritized real-world operational validation from users who have worked with the tax functionality for several years.
Commissioner of Revenue Ann Thomas arranged site visits in August to Roanoke County and Isle of Wight to observe Munis in operational use and to interview Commissioner of Revenue and Treasurer's Office staff, the site visit schedule includes the Interim Treasurer Candice Kelley. These site visits are being used as an operational due diligence mechanism to assess system capabilities, limitations, and the practical workflow impacts on billing, collections, and property tax administration.
Governance for the rollout includes direct involvement from the Commissioner of Revenue and Treasurer leadership to shape configuration decisions and to evaluate whether the taxation model should be adopted more broadly, including for York County. The narrative notes the Tax Module risk profile and documents the belief that after study and stakeholder review the conclusion will favor implementing the taxation model as well.
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Roanoke County Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Progress Software | Legacy | Telerik Sitefinity CMS | Web Content Management | Content Management | n/a | 2011 | 2011 |
In 2011, Roanoke County implemented Telerik Sitefinity CMS for Web Content Management to support its public website and consolidate county content publishing across departments. Telerik Sitefinity CMS is used to centralize content authoring, page templates, media asset management, form handling, search tuning, and publishing workflows that drive the county website experience.
The implementation is structured around a web delivery tier for public pages and an authoring layer for content editors, with role based access and editorial workflows configured to reflect departmental ownership. The deployment leverages standard Web Content Management capabilities for content versioning, scheduled publishing, template management, and API based extensibility to connect with authentication and backend services where required, while governance centers on editorial approval workflows and site administration roles to manage civic communications.
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Roanoke County CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicEngage | Citizen Engagement | CRM | n/a | 2015 | 2015 |
In 2015, Roanoke County implemented CivicEngage on its public website. The deployment positioned CivicEngage as the county's primary Citizen Engagement platform for web content delivery, online services intake, and community communications, linking Roanoke County CivicEngage Citizen Engagement to public communications and citizen services functions.
Configuration centered on citizen-facing content management workflows, news and alert publishing, event calendars, online forms and service request intake, and feedback mechanisms that are typical of Citizen Engagement solutions. Operational ownership was aligned with county communications and IT, with role based content governance, scheduled publishing controls, and accessibility compliance processes to manage web publishing and constituent interactions.
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Citizen Engagement | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Roanoke County ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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Roanoke County IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Roanoke County
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Roanoke County Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Roanoke County IT executives and key decision makers. This section highlights Roanoke County's latest recorded technology evaluations, including Cityworks PLL for Government ERP on 2025-05-22. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Roanoke County digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Roanoke County Technographics
Roanoke County is a Government organization based in United States,
with around 993 employees and annual revenues of $220.0 million.
Roanoke County operates a diverse technology stack with applications such as
Tyler Munis ERP, Telerik Sitefinity CMS and CivicEngage,
covering areas like Government ERP, Web Content Management and Citizen Engagement .
Roanoke County has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tyler Technologies, Progress Software and CivicPlus.
Roanoke County recently adopted applications including
Constant Contact Email Marketing in 2021, Granicus govDelivery in 2019 and Microsoft Azure Monitor in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Roanoke County’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Roanoke County’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Roanoke County technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.