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Rodobens Brazil Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Prismic Legacy Prismic Content Management Content Management n/a 2021 2021
Enterprise Content Management Content Management 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Nuveto Legacy Nuveto Cloud Contact Center Call Center CRM n/a 2019 2019
In 2019, Rodobens Brazil implemented Nuveto Cloud Contact Center, a Call Center application, to digitalize sales and support for RNI, part of Grupo Rodobens in Brazil. The deployment established an omnichannel journey that connected e-commerce sales flows with contact-center handling for customer-service interactions. The Nuveto Cloud Contact Center implementation integrated Five9 contact-center capabilities with Salesforce CRM, an IVR URA layer, WhatsApp messaging, and AI-driven personalization for CRM and customer-service interactions. Functional capabilities emphasized omnichannel orchestration, automated URA self-service for information requests, digital sales routing, and synchronized CRM interaction handling to maintain customer context across channels. Operational coverage targeted RNI sales and customer-service teams across Brazil, aligning e-commerce sales processes with contact-center routing and CRM case management. Governance focused on orchestrating workflows between Nuveto, Five9 and Salesforce, standardizing URA scripts for common information requests, and embedding AI personalization into agent-facing CRM workflows. The source documents Five9 integration with Salesforce and reports outcomes including approximately 70% of sales processed via digital channels and about 50% of information requests resolved via URA after the project. Those results were reported in the source following project completion.
CRM CRM 2021 2021
Customer Support CRM 2021 2021
Marketing Analytics CRM 2021 2021
Marketing Analytics CRM 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2021 2021
Content Delivery Network IaaS 2021 2021
IT Decision Makers and Key Stakeholders at Rodobens Brazil
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Rodobens Brazil Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Rodobens Brazil Technographics

Rodobens Brazil is a Banking and Financial Services organization based in Brazil, with around 3180 employees and annual revenues of $1.08 billion.

Rodobens Brazil operates a diverse technology stack with applications such as Zendesk Chat, Prismic and Nuveto Cloud Contact Center, covering areas like Chatbots and Conversational AI, Content Management and Call Center.

Rodobens Brazil has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Zendesk, Prismic and Nuveto.

Rodobens Brazil recently adopted applications including Zendesk Chat in 2021, Prismic in 2021 and Hubspot CRM in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Rodobens Brazil’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Rodobens Brazil’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Rodobens Brazil technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.