Sao Jose do Rio Preto, 15013-000,
Brazil
Rodobens Brazil Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Rodobens Brazil and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3180 Rodobens Brazil employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Rodobens Brazil has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2021, Prismic for Content Management in 2021, Nuveto Cloud Contact Center for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Rodobens Brazil is running and its propensity to invest more and deepen its relationship with Zendesk , Prismic , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Rodobens Brazil revenues, which have grown to $1.08 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Rodobens Brazil intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Prismic | Legacy | Prismic | Content Management | Content Management | n/a | 2021 | 2021 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nuveto | Legacy | Nuveto Cloud Contact Center | Call Center | CRM | n/a | 2019 | 2019 |
In 2019, Rodobens Brazil implemented Nuveto Cloud Contact Center, a Call Center application, to digitalize sales and support for RNI, part of Grupo Rodobens in Brazil. The deployment established an omnichannel journey that connected e-commerce sales flows with contact-center handling for customer-service interactions.
The Nuveto Cloud Contact Center implementation integrated Five9 contact-center capabilities with Salesforce CRM, an IVR URA layer, WhatsApp messaging, and AI-driven personalization for CRM and customer-service interactions. Functional capabilities emphasized omnichannel orchestration, automated URA self-service for information requests, digital sales routing, and synchronized CRM interaction handling to maintain customer context across channels.
Operational coverage targeted RNI sales and customer-service teams across Brazil, aligning e-commerce sales processes with contact-center routing and CRM case management. Governance focused on orchestrating workflows between Nuveto, Five9 and Salesforce, standardizing URA scripts for common information requests, and embedding AI personalization into agent-facing CRM workflows.
The source documents Five9 integration with Salesforce and reports outcomes including approximately 70% of sales processed via digital channels and about 50% of information requests resolved via URA after the project. Those results were reported in the source following project completion.
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CRM | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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