Rotana Hotel Management Corporation PJSC
Al Khaleej Al Arabi Street, Abu Dhabi Capital Centre,
Abu Dhabi, 95100,
United Arab Emirates
Abu Dhabi, 95100,
United Arab Emirates
971 2 699 4444
Leisure and Hospitality
Rotana Hotel Management Corporation PJSC Technographics
Rotana Hotel Management Corporation PJSC Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Rotana Hotel Management Corporation PJSC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11000 Rotana Hotel Management Corporation PJSC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Rotana Hotel Management Corporation PJSC has purchased the following applications: Infor SunSystems for ERP Financial in 2016, xnPOS for Point Of Sale in 2016, Qualtrics Clarabridge CX Suite for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Rotana Hotel Management Corporation PJSC is running and its propensity to invest more and deepen its relationship with Infor , Invoicera , xn Protel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Rotana Hotel Management Corporation PJSC revenues, which have grown to $1.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Rotana Hotel Management Corporation PJSC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Rotana Hotel Management Corporation PJSC Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, Rotana Hotel Management Corporation PJSC implemented Infor SunSystems as its ERP Financial platform. The deployment concentrated daily income reporting and cashier controls to support approval workflows led by the Director of Finance and the General Manager.
The implementation configured core financial capabilities within Infor SunSystems including revenue posting and statistics journal entries, general ledger posting, cash management and sequential control of revenue vouchers and receipts. Configuration also encompassed structured revenue control workflows, approval matrix enforcement for selling price changes, and routine posting of the General Cashier report to Infor SunSystems on a daily cadence.
Operational integration included verification and reconciliation processes tied to micros and other POS systems, daily posting of outlet cashier reports and revenue journals to SunSystems, and coordinated follow up on audit discrepancies with front office and Food and Beverage teams. The system captured visa expenses, commission vouchers and loyalty point transactions for compliance with hotel and corporate guidelines within the financial posting and control framework.
Process governance was extended to outlet cashier training and rostering, spot checks on cashier floats and revenue vouchers, and maintenance of sequential control to reduce risk of fraud. Daily verification and approval steps were formalized in workflow procedures to route income reports and price change confirmations through the Director of Finance and General Manager before posting into Infor SunSystems, aligning financial operations across affected hotel revenue and cashier functions.
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Subscription and Recurring Billing | ERP Financial Management |
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2021 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| xn Protel | Legacy | xnPOS | Point Of Sale | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Rotana Hotel Management Corporation PJSC selected xnPOS from xn Protel Systems to address its hospitality Point Of Sale needs. The selection positioned xnPOS as the next-generation hospitality EPoS application within Rotana's operational tooling for food and beverage and outlet sales channels.
The xnPOS implementation focused on standard Point Of Sale capabilities including fast order capture, menu and price management, cashier and shift controls, integrated payment handling, and reporting for outlet performance. xnPOS was deployed with configuration for role-based access, outlet-specific menus, and centralized reporting to support multi-outlet operations and financial reconciliation workflows.
Architecturally, xnPOS was implemented as a hospitality EPoS layer intended to interoperate with hotel operational stacks, with typical integration points expected for property management interfaces, back-office accounting feeds, inventory interfaces, and payment gateway connectivity. Governance emphasized configuration management, cash control processes, and outlet-level operational procedures to ensure consistent transaction handling and reporting across Rotana's hospitality operations.
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Retail Management | ERP Services and Operations |
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2023 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Qualtrics | Legacy | Qualtrics Clarabridge CX Suite | Customer Experience | CRM | n/a | 2018 | 2018 |
In 2018, Rotana Hotel Management Corporation PJSC implemented Qualtrics Clarabridge CX Suite for Customer Experience. Rotana chose Clarabridge after evaluating multiple guest feedback solutions, citing the vendor's hospitality focus, established global operations support, dedicated customer support, and leading analytics technology as key decision factors.
The deployment centered on customer feedback and voice of the guest capabilities within the Qualtrics Clarabridge CX Suite, including text analytics and sentiment analysis, dashboarding for executive and operational views, and case management workflows to route guest issues to operations teams. Configuration emphasized hospitality-specific taxonomy and reporting, aligning feedback categories with front office, food and beverage, and guest services functional areas.
Operational coverage was oriented to Rotana property operations and guest experience teams across its global footprint, ingesting guest surveys, online review sources, and contact center transcript channels consistent with customer experience platforms. The implementation established consolidated reporting and prioritized structured insight delivery to regional operations leadership and property general managers.
Governance and rollout relied on vendor-led support and hospitality domain guidance to standardize feedback handling and escalation processes, with training and template dashboards used to drive adoption across properties. Clarabridge CX Suite was positioned as the central Customer Experience system for guest feedback analytics and operational issue management at Rotana.
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Rotana Hotel Management Corporation PJSC
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Apps Being Evaluated by Rotana Hotel Management Corporation PJSC Executives
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FAQ - APPS RUN THE WORLD Rotana Hotel Management Corporation PJSC Technographics
Rotana Hotel Management Corporation PJSC is a Leisure and Hospitality organization based in United Arab Emirates,
with around 11000 employees and annual revenues of $1.30 billion.
Rotana Hotel Management Corporation PJSC operates a diverse technology stack with applications such as
Infor SunSystems, xnPOS and Qualtrics Clarabridge CX Suite,
covering areas like ERP Financial, Point Of Sale and Customer Experience.
Rotana Hotel Management Corporation PJSC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, xn Protel and Qualtrics.
Rotana Hotel Management Corporation PJSC recently adopted applications including
Endeavour Enquest ERP Retail in 2023, Invoicera in 2021 and Okta Identity Cloud in 2021,
highlighting its ongoing modernization strategy.
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available to Premium subscribers.
Our research team continuously updates Rotana Hotel Management Corporation PJSC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Rotana Hotel Management Corporation PJSC technographics profile,
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