Royal Mail Plc
185 Farringdon Road,
London, EC1A 1AA,
United Kingdom
London, EC1A 1AA,
United Kingdom
44 34 5774 0740
Transportation
Royal Mail Plc Technographics
Royal Mail Plc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Royal Mail Plc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 169313 Royal Mail Plc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Royal Mail Plc has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2011, SAP SuccessFactors Employee Central for Core HR in 2014, Oracle NetSuite Commerce for eCommerce in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Royal Mail Plc is running and its propensity to invest more and deepen its relationship with SAP , Edenred , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Royal Mail Plc revenues, which have grown to $17.63 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Royal Mail Plc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Royal Mail Plc Tech Stack and Enterprise Applications
Royal Mail Plc ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011 Royal Mail Plc initiated a data readiness program that supported the rollout of SAP ERP ECC 6.0 as part of an 87 million pound project. The scope included deployment of SAP ERP ECC 6.0 and the CRM 7.0 module, with a primary focus on consolidating HR payroll and core financial processing under an ERP Financial platform.
The engagement centered on configuration of SAP ERP ECC 6.0 for financial and payroll-related master data, and on provisioning CRM 7.0 for customer record management and case handling. Data readiness activities carried out by the project team included source-to-target mapping, cleansing, harmonization of employee and payroll records, staging canonical extracts, and validation to align with the SAP data model prior to cutover.
Operational coverage extended across HR, payroll, and finance functions within Royal Mail Plc, with program activity occurring between September 2011 and August 2012. Governance controls emphasized data reconciliation, cutover planning, and testing support, and the data readiness team facilitated the technical and process preparation required to onboard SAP ERP ECC 6.0 and CRM 7.0 into live operations.
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ERP Financial | ERP |
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2018 | 2019 |
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Expense Management | ERP |
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2012 | 2013 |
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Royal Mail Plc HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2014 | 2014 |
Royal Mail Plc implemented SAP SuccessFactors Employee Central in 2014. The deployment targeted Core HR to consolidate employee master data for an organization of 169,313 employees operating in the United Kingdom transportation sector.
The implementation of SAP SuccessFactors Employee Central centralized core employee records, organizational management, position and job frameworks, and standard absence and time-off workflows. Configuration used the application’s metadata-driven tools to model country-specific data elements and HR event processes. Onboarding and role-based security were configured to enforce HR compliance and access controls.
Operational coverage encompassed People Operations, HR shared services, payroll interfaces, and employee relations across Royal Mail’s national site footprint. The solution was integrated with payroll engines, time and attendance feeds, HR reporting and business intelligence consumers, and single sign-on identity providers to maintain synchronized master data. Data export and reporting models were provisioned to support headcount, position control, and regulatory reporting.
Governance was centralized under an HRIS function responsible for configuration management, master data governance, and change control for HR processes. Rollout followed a phased approach by functional area and employment type to reduce disruption to field operations, with standardized workflows and training for HR administrators. SAP SuccessFactors Employee Central served as the authoritative Core HR system of record for employee lifecycle management.
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Employee Engagement | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2014 | 2014 |
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Performance and Goal Management | HCM |
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2014 | 2014 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Succession and Leadership Planning | HCM |
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2014 | 2014 |
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Royal Mail Plc eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite Commerce | eCommerce | eCommerce | n/a | 2014 | 2014 |
In 2014, Royal Mail Plc implemented Oracle NetSuite Commerce to provide enterprise eCommerce capabilities for its customer-facing channels. The deployment positioned Oracle NetSuite Commerce as the centralized platform for online storefront management and digital order capture for Royal Mail Plc, supporting eCommerce business functions across the organization.
Oracle NetSuite Commerce was configured with category-aligned modules including storefront and catalog management, product information and pricing controls, shopping cart and checkout workflows, and order management to orchestrate fulfillment workflows. Configuration emphasized catalog governance, pricing rules, customer account management, and promotion controls to support both retail and business customer scenarios within the eCommerce domain.
The implementation was designed to interface with fulfillment and logistics processes and to align digital order flows with back-office operations, providing a single commerce transaction record to operations, customer service, and revenue teams. Operational scope covered commerce, marketing, and customer service teams across the United Kingdom, with deployment focused on unifying online order capture and downstream fulfillment coordination.
Governance established centralized catalog and promotion controls, standardized order-to-fulfill workflows, and role-based access for commerce operators, with process alignment and change governance to embed Oracle NetSuite Commerce into existing operational practices. The configuration and governance approach emphasized consistent commerce workflows and controlled rollout across the defined operational functions.
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Royal Mail Plc SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Logistics Management | SCM |
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2009 | 2009 |
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Royal Mail Plc CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2015 | 2015 |
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CRM | CRM |
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2015 | 2015 |
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CRM | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Sales Automation, CRM, Sales Engagement | CRM |
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1998 | 1998 |
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Royal Mail Plc Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2014 | 2014 |
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Supplier Relationship Management | Procurement |
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2014 | 2014 |
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Royal Mail Plc PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Royal Mail Plc IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Royal Mail Plc
| First Name | Last Name | Title | Function | Department | Phone | |
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Group CIO | CXO | Finance | |
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COO | CXO | Finance | |
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Group CFO | CXO | Finance | |
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IT Portfolio Director | Director | Investment | |
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Finance Director, RM International | Director | Finance | |
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Director, IT Service Delivery | Director | IT | |
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Travel Manager | Manager | Operations | |
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Senior Procurement Manager | Manager | Procurement | |
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Business & IT Transformation Director | Director | IT | |
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Accounts Payable Manager | Manager | Finance | |
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Senior Procurement Manager, Supplier Relationship Management & Contract Performance Management | Manager | Procurement | |
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Finance Transformation Lead | Manager | Finance | |
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Procurement Director - IT & Business Services | Director | Procurement | |
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IT Procurement Manager | Manager | Procurement | |
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Director of UK Finance | Director | Finance | |
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Head of Data Services IT | Director | IT | |
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Head of Finance | Director | Finance | |
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Head of FP&A: UK Parcels | Director | Finance | |
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Director of Group FP&A | Director | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Financial Controller | Director | Finance | |
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Group HR Director | Director | HR | |
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Director of Procurement | Director | Procurement | |
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Head of Procurement Services | Director | Procurement | |
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Director HR Services | Director | HR | |
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HR Director Strategy and Services | Director | HR | |
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IT Director (Technology, Operations & Fulfilment) | Director | IT | |
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HR Director | Director | HR | |
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Chief People Officer | CXO | HR | |
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Head Of Compensation | Director | HR | |
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Director of Reward & Performance | Director | HR | |
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Head of HR - Corporate Centre | Director | HR | |
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Performance & Reward Manager | Manager | HR | |
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HR Director | Director | HR | |
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Head of HR | Director | HR | |
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Finance Director - Tax | Director | Finance | |
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Director, IT Service Delivery | Director | IT | |
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Apps Being Evaluated by Royal Mail Plc Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Royal Mail Plc IT executives and key decision makers. This section highlights Royal Mail Plc's latest recorded technology evaluations, including SAP Ariba for Procurement on 2024-07-20 and Plum for Talent Management on 2024-07-01. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Royal Mail Plc digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-07-20 | Royal Mail Plc | Evaluated | SAP | SAP Ariba | Procurement | Procurement |
| 2024-07-01 | Royal Mail Plc | Evaluated | Plum | Plum | Talent Management | HCM |
FAQ - APPS RUN THE WORLD Royal Mail Plc Technographics
Royal Mail Plc is a Transportation organization based in United Kingdom,
with around 169313 employees and annual revenues of $17.63 billion.
Royal Mail Plc operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP SuccessFactors Employee Central and Oracle NetSuite Commerce,
covering areas like ERP Financial, Core HR and eCommerce.
Royal Mail Plc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Oracle.
Royal Mail Plc recently adopted applications including
OVHcloud in 2020, SAP S/4 HANA in 2018 and Reward Gateway Employee Engagement in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Royal Mail Plc’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Royal Mail Plc’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Royal Mail Plc technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.