RSA Insurance Group
20 Fenchurch Street,
London, EC3M 3AU,
United Kingdom
London, EC3M 3AU,
United Kingdom
44 20 7111-7000
Insurance
RSA Insurance Group Technographics
RSA Insurance Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by RSA Insurance Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13500 RSA Insurance Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that RSA Insurance Group has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2012, Cornerstone Saba Lumesse TalentLink Recruitment for Applicant Tracking System in 2020, Aptean Respond for Case Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems RSA Insurance Group is running and its propensity to invest more and deepen its relationship with Microsoft , SAP , Cornerstone OnDemand or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing RSA Insurance Group revenues, which have grown to $4.11 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for RSA Insurance Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
RSA Insurance Group Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP Financial Management | n/a | 2012 | 2012 |
In 2012, RSA Insurance Group implemented Microsoft Dynamics NAV alongside Microsoft Dynamics CRM. Microsoft Dynamics NAV was provisioned to support core ERP Financial functions and to centralize finance operations across the company.
The implementation configured Microsoft Dynamics NAV modules for general ledger, accounts payable, accounts receivable, fixed assets and financial reporting, while Microsoft Dynamics CRM handled customer lifecycle and sales workflow orchestration. Standard ERP Financial workflows were extended with configurable posting routines, period close sequencing and role based controls to align with insurer accounting and audit requirements.
Project delivery included data cleansing and migration interfaces to other systems both new and existing through a Microsoft recommended supplier. Integration work focused on mapped master data and transactional feeds between Microsoft Dynamics NAV, Microsoft Dynamics CRM and external operational systems, using staged migration windows and batch transfer patterns to reduce reconciliation effort.
Governance established centralized finance process ownership and change control for interfaces, with business subject matter experts driving validation and the Microsoft recommended supplier executing technical migration tasks. Rollout was staged to preserve operational continuity, with coordinated cutover activities and post go live stabilization support across finance, underwriting support and customer service functions.
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ERP Financial | ERP Financial Management |
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2006 | 2007 |
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Expense Management | ERP Financial Management |
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2016 | 2016 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cornerstone OnDemand | Legacy | Cornerstone Saba Lumesse TalentLink Recruitment | Applicant Tracking System | HCM | n/a | 2020 | 2020 |
In 2020, RSA Insurance Group deployed Cornerstone Saba Lumesse TalentLink Recruitment as its candidate intake platform. RSA Insurance Group uses Cornerstone Saba Lumesse TalentLink Recruitment Applicant Tracking System on its public careers site to capture applications and present the online application form hosted via the recruitment platform URL.
The implementation centers on standard Applicant Tracking System capabilities, including job requisition posting, career site integration, application capture, candidate profile management, configurable screening workflows, and hiring manager review queues. Deployment reflects a web-hosted recruitment architecture where Cornerstone Saba Lumesse TalentLink Recruitment feeds the careers site application form, orchestrates applicant workflows, and provides recruitment teams with workflow automation and role-based access controls. Governance focuses on recruiting process orchestration, requisition approval flows, and candidate lifecycle management to support RSA Insurance Group hiring operations.
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Core HR | HCM |
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2018 | 2019 |
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Workforce Management | HCM |
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2010 | 2010 |
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Workforce Management | HCM |
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2018 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Aptean | Legacy | Aptean Respond | Case Management | ERP Services and Operations | n/a | 2019 | 2020 |
In 2019, RSA Insurance Group implemented Aptean Respond to centralize case and complaints handling across its UK operations, Apps Category "". The deployment positioned Aptean Respond as the primary case and complaints management solution to simplify customer journeys and remove manual multi system entry.
Aptean Respond was configured to deliver real time Management Information and an automated reporting suite, with RSA using Aptean Respond Configuration Manager to alter workflows and implement control points based on user feedback. Functional capabilities implemented included centralized case logging, in depth data analysis for monitoring and MI dashboards that replaced manual charting and report generation.
The implementation included integration with Microsoft Dynamics as the CRM system, enabling seamless complaints handling and end to end case management across call centres. Operational coverage targeted complaint management and frontline customer service, benefiting more than 3,000 frontline users across the UK and reducing time spent on reporting and manual rekeying by management and call centre staff.
Governance and rollout were supported by a business case, cost benefit analysis and a time and motion study that informed adoption and configuration choices. Outcomes stated by RSA include management saving 30 hours per week and the organisation projecting a savings of 3,700 hours per year in call centres, alongside the removal of manual reporting work and improved customer experience.
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Insurance Claims Management | ERP Services and Operations |
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2020 | 2021 |
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Insurance Claims Management | ERP Services and Operations |
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2019 | 2019 |
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Insurance Claims Management | ERP Services and Operations |
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2019 | 2019 |
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Insurance ERP | ERP Services and Operations |
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2013 | 2015 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Intelligent Process Automation | AI-Powered Application |
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2019 | 2019 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2018 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PBX, VoiP and Phone Systems | Collaboration |
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2013 | 2013 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2020 | 2020 |
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CRM | CRM |
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2016 | 2017 |
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Customer Experience | CRM |
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2014 | 2015 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2019 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2016 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2009 | 2010 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Treasury Management | TRM |
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2005 | 2005 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2020 | 2020 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Professional Services | Professional Services |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at RSA Insurance Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by RSA Insurance Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from RSA Insurance Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the RSA Insurance Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD RSA Insurance Group Technographics
RSA Insurance Group is a Insurance organization based in United Kingdom,
with around 13500 employees and annual revenues of $4.11 billion.
RSA Insurance Group operates a diverse technology stack with applications such as
Microsoft Dynamics NAV, Cornerstone Saba Lumesse TalentLink Recruitment and Aptean Respond,
covering areas like ERP Financial, Applicant Tracking System and Case Management.
RSA Insurance Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Cornerstone OnDemand and Aptean.
RSA Insurance Group recently adopted applications including
OneTrust Cookie Consent in 2021, OneTrust CookiePro in 2021 and Okta Identity Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of RSA Insurance Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates RSA Insurance Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete RSA Insurance Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.