Sally Salon Services
Unit 3, The Arc 25 Colquhoun Avenue,
Glasgow, G524BN,
United Kingdom
Glasgow, G524BN,
United Kingdom
44 80 0980-9961
Retail
Sally Salon Services Technographics
Sally Salon Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sally Salon Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1602 Sally Salon Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sally Salon Services has purchased the following applications: Microsoft Dynamics AX for ERP Financial in 2014, Salesforce Commerce Cloud for eCommerce in 2017, Workbooks CRM for CRM in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sally Salon Services is running and its propensity to invest more and deepen its relationship with Microsoft , WorldPay , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sally Salon Services revenues, which have grown to $197.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sally Salon Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sally Salon Services Tech Stack and Enterprise Applications
Sally Salon Services ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft Dynamics AX | ERP Financial | ERP | n/a | 2014 | 2015 |
In 2014, Sally Salon Services implemented Microsoft Dynamics AX as its ERP Financial platform. The deployment targeted an AX 2012 R2 retail project and established the foundational finance and retail infrastructure to support point of sale and headquarters operations.
The implementation scope included infrastructure architecture analysis and installation of AOS and the Microsoft technology stack in collaboration with partner K3. Functional modules and capabilities implemented included Enterprise Portal, Data Management Framework tools for import and export model store operations, SSRS and SSAS reporting, kernel updates and patching, and retail configuration and POS build and deployment.
Operational coverage spanned development, test, UAT and production environments with explicit release management workflows to move X++ code and related objects and data from build to UAT to production. The team managed Application Integration Framework security and Business Connector configuration, SQL Server backup and restore, maintenance jobs, index management and daily verification, and troubleshooting for Retail Offline Sync Service and performance issues in production.
Governance and process changes centered on a formalized build and release manager role, code integrity controls and data refresh discipline, EP and AX code update processes driven by release notes from Microsoft partners, and knowledge transfer to permanent staff. Infrastructure scalability, capacity and supportability reviews were conducted with K3 to ensure maintainability of the Microsoft Dynamics AX environment.
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2022 | 2022 |
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Sally Salon Services eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Commerce Cloud | eCommerce | eCommerce | n/a | 2017 | 2017 |
In 2017, Sally Salon Services implemented Salesforce Commerce Cloud to operate its online storefront. Salesforce Commerce Cloud is the eCommerce platform used on salon-services.com and serves as the primary digital retail channel for the company.
The implementation consolidated core eCommerce capabilities common to the category, including product catalog management, storefront merchandising and content management, customer navigation and search, checkout workflows and payment orchestration, and order capture and processing. Configuration work emphasized storefront templates, responsive design, and catalogue taxonomy to support salon and professional product assortments.
Deployment focused on the company website in the United Kingdom, where Salesforce Commerce Cloud hosts the public facing storefront and manages merchandising and online order workflows. The platform was applied to business functions including online merchandising, digital sales, and customer shopping experience management, aligning content and product presentation with commercial assortments.
Governance and operational controls were established within the Commerce Cloud environment, using role based administration for merchandising and operations, centralized content staging and publishing, and platform level configuration management to control promotions and catalog changes. The narrative centers on Salesforce Commerce Cloud as the eCommerce platform supporting Sally Salon Services online retail operations.
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Shipping Management | eCommerce |
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2022 | 2022 |
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Sally Salon Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Workbooks Online | Legacy | Workbooks CRM | CRM | CRM | n/a | 2014 | 2014 |
In 2014, Sally Salon Services implemented Workbooks CRM to manage its growing field sales teams and centralize sales activity in a cloud environment. The company had previously selected SageCRM during its vendor review, and chose Workbooks CRM to provide a cloud based front end for remote sales operations and quote management.
The implementation focused on core CRM capabilities, provisioning modules to manage emails, contacts, meetings and quotes within a single system. Workbooks CRM was configured to emphasize an intuitive user interface to drive adoption and to enable internal administrators to customise record layouts, workflows and management reports without heavy IT intervention.
The deployment used a cloud architecture with synchronization to the Outlook client to support email and calendar workflows for remote sales staff. Workbooks.com positioning indicates the platform can extend to order management, invoicing and supplier management, creating a pathway to expand operational scope beyond sales if required.
Governance and operational ownership were established for internal system maintenance, reflecting a deliberate choice to minimise on going administrative and internal IT costs. The rollout targeted two field sales teams with the option to add the Sales Support Team later to streamline internal workflows and improve customer service processes.
Sally Salon Services expected Workbooks CRM to improve the effectiveness of its sales teams and the quality of management reporting, while reducing ongoing administrative cost burdens. The implementation narrative ties the company, Workbooks CRM, CRM category and frontline sales functions into a consolidated cloud CRM deployment.
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Customer Engagement | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sally Salon Services TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Sally Salon Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Cloud Storage | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Sally Salon Services CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Sally Salon Services
| First Name | Last Name | Title | Function | Department | Phone | |
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E Commerce Customer Experience Manager | Manager | Customer Service | |
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Customer Service Manager | Manager | Customer Service | |
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Customer Database and Insights Lead | Manager | Customer Service | |
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Senior Director - eCommerce | Director | Sales | |
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Apps Being Evaluated by Sally Salon Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sally Salon Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sally Salon Services digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Sally Salon Services Technographics
Sally Salon Services is a Retail organization based in United Kingdom,
with around 1602 employees and annual revenues of $197.0 million.
Sally Salon Services operates a diverse technology stack with applications such as
Microsoft Dynamics AX, Salesforce Commerce Cloud and Workbooks CRM,
covering areas like ERP Financial, eCommerce and CRM.
Sally Salon Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Salesforce and Workbooks Online.
Sally Salon Services recently adopted applications including
Apple Pay in 2022, Mondial Relay in 2022 and Feefo Surveys in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sally Salon Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sally Salon Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sally Salon Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.