Samsung Electronica da Amazonia Ltda
Avenida das Nacoes Unidas 12901-8 andar-Torre Oeste,
Sao Paulo, 04578-000, SP,
Brazil
Sao Paulo, 04578-000, SP,
Brazil
55 92-4009-1000
Retail
Samsung Electronica da Amazonia Ltda Technographics
Samsung Electronica da Amazonia Ltda Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Samsung Electronica da Amazonia Ltda and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 Samsung Electronica da Amazonia Ltda employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Samsung Electronica da Amazonia Ltda has purchased the following applications: Linx Core for Point Of Sale in 2016, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015, Adobe Connect for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Samsung Electronica da Amazonia Ltda is running and its propensity to invest more and deepen its relationship with Linx , LivePerson , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Samsung Electronica da Amazonia Ltda revenues, which have grown to $650.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Samsung Electronica da Amazonia Ltda intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Samsung Electronica da Amazonia Ltda Tech Stack and Enterprise Applications
Samsung Electronica da Amazonia Ltda ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Linx | Legacy | Linx Core | Point Of Sale | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Samsung Electronica da Amazonia Ltda implemented Linx Core as its Point Of Sale platform. The deployment consolidated front-store transaction processing and cashier operations across the company's retail footprint in Brazil, and is listed in the vendor presentation as a customer reference.
Linx Core was configured to deliver core Point Of Sale capabilities including transaction processing, item-level pricing and promotions, receipt management, shift and cash control, and store-level inventory visibility. Configuration emphasized local retail workflows with offline transaction capture for intermittent connectivity and terminal configuration for store checkout devices.
Operational governance focused on centralized pricing controls, role based cashier permissions, and standardized checkout workflows to drive consistent store execution. The implementation aligned point of sale operations with corporate retail functions such as merchandising, store operations, and back-office sales reconciliation, reflecting an integrated retail systems posture rather than standalone checkout software.
|
Samsung Electronica da Amazonia Ltda AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Samsung Electronica da Amazonia Ltda deployed LivePerson Conversational Cloud on its public website. The deployment leverages LivePerson Conversational Cloud within the Chatbots and Conversational AI category to provide customer-facing conversational capability for Samsung Brazil.
The implementation is built on a cloud-hosted conversational platform integrated via an embedded website chat interface, enabling automated conversational workflows, intent classification, and session-based dialogue management. Core configurations include automated bot interactions, AI-driven routing to live agents, scripted response libraries, and conversation analytics instrumentation to track dialogue patterns and handoffs.
Operational coverage focuses on web-based customer service and e-commerce support for Samsung Electronica da Amazonia Ltda in Brazil, aligning contact center and product support workflows to the chat channel. Governance is organized around centralized administration of conversational flows, escalation rules, and content control to maintain consistent customer interactions across the corporate website.
|
Samsung Electronica da Amazonia Ltda Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Samsung Electronica da Amazonia Ltda implemented Adobe Connect to introduce Audio Video and Web Conferencing capabilities on its public website. The deployment emphasized web-embedded meeting and webinar functionality to support both customer-facing sessions and remote collaboration across the Brazil organization.
Adobe Connect was configured to provide standard conferencing modules including persistent virtual meeting rooms, webinar broadcast functionality, screen sharing, recording and on-demand playback, and participant management features. The implementation leveraged session templates and content pods to streamline recurring webinar production and to host recorded product demonstrations directly on the site.
Operational coverage focused on web-delivered events and internal collaboration workflows, with the Adobe Connect instance operating as the primary Audio Video and Web Conferencing platform for marketing-led events, product demonstrations, and cross-site meetings in Brazil. Administration and governance centered on role-based access controls, content publishing workflows for recorded sessions, and site-level embedding, enabling centralized management of meeting assets and public-facing event scheduling.
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
Samsung Electronica da Amazonia Ltda Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Management | Content Management |
|
2015 | 2015 |
|
|
|
|
|
Digital Asset Management | Content Management |
|
2016 | 2016 |
|
|
|
|
|
Web Content Management | Content Management |
|
2020 | 2020 |
|
Samsung Electronica da Amazonia Ltda eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2016 | 2016 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2018 | 2018 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2021 | 2021 |
|
Samsung Electronica da Amazonia Ltda CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2016 | 2016 |
|
|
|
|
|
Data Management Platform | CRM |
|
2015 | 2015 |
|
|
|
|
|
Data Management Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Data Management Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Data Management Platform | CRM |
|
2018 | 2018 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Tag Management | CRM |
|
2016 | 2016 |
|
Samsung Electronica da Amazonia Ltda ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2015 | 2015 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2017 | 2017 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2017 | 2017 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2018 | 2018 |
|
Samsung Electronica da Amazonia Ltda PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2013 | 2013 |
|
Samsung Electronica da Amazonia Ltda IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Digital Workspace | IaaS |
|
2017 | 2017 |
|
IT Decision Makers and Key Stakeholders at Samsung Electronica da Amazonia Ltda
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Samsung Electronica da Amazonia Ltda Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Samsung Electronica da Amazonia Ltda IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Samsung Electronica da Amazonia Ltda digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Samsung Electronica da Amazonia Ltda Technographics
Samsung Electronica da Amazonia Ltda is a Retail organization based in Brazil,
with around 6000 employees and annual revenues of $650.0 million.
Samsung Electronica da Amazonia Ltda operates a diverse technology stack with applications such as
Linx Core, LivePerson Conversational Cloud and Adobe Connect,
covering areas like Point Of Sale, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Samsung Electronica da Amazonia Ltda has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Linx, LivePerson and Adobe Systems.
Samsung Electronica da Amazonia Ltda recently adopted applications including
Bazaarvoice in 2021, Salesforce Sales Cloud in 2021 and Amazon EC2 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Samsung Electronica da Amazonia Ltda’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Samsung Electronica da Amazonia Ltda’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Samsung Electronica da Amazonia Ltda technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.