San Francisco, 94119, CA,
United States
San Francisco Health Plan Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by San Francisco Health Plan and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 San Francisco Health Plan employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that San Francisco Health Plan has purchased the following applications: Cognizant TriZetto QNXT for Core Admin Processing System in 2020, Microsoft Power BI for Analytics and BI in 2016, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems San Francisco Health Plan is running and its propensity to invest more and deepen its relationship with Cognizant , ZeOmega , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing San Francisco Health Plan revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for San Francisco Health Plan intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cognizant | Legacy | Cognizant TriZetto QNXT | Core Admin Processing System | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, San Francisco Health Plan implemented Cognizant TriZetto QNXT as its Core Admin Processing System to support core administration and member processing workflows. The deployment anchored plan operations and configuration teams, with Cognizant identified as the application vendor and configuration staff documenting prototyping, analysis, system configuration and operational implementation tasks.
Configuration and module work was performed by dedicated analysts who executed prototyping, system configuration, and process documentation activities. Staff demonstrated subject matter expertise across multiple key modules in Cognizant TriZetto QNXT and worked on module integration, recommending configuration best practices and partnering with lead analysts on complex changes.
Operational delivery emphasized cross functional collaboration, with configuration teams working in conjunction with UAT and end users to develop and execute test plans and verify configuration changes. Analysts reviewed functional design and business requirements per established peer review guidelines, reported application defects to the vendor, and supported application upgrade efforts for Cognizant TriZetto QNXT.
Governance and release controls were integral to the rollout, teams adhered to SFHPs Change Management/Release Management Policies and Procedures, submitted change requests in a timely manner, and produced required documentation to support changes. Analysts also developed and recommended operational process improvements and supported training efforts to align system configuration with business process and quality control objectives.
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Medical Care Management | ERP Services and Operations |
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2022 | 2023 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2016 | 2018 |
In 2016 San Francisco Health Plan implemented Microsoft Power BI as its Analytics and BI platform to support reporting for sales and purchasing functions. The migration project moved reporting from Microsoft BI components SSRS, SSAS, SSIS and SQL Server Reporting to Microsoft Power BI, establishing a clear year and application association for the initiative.
Work centered on developing Power BI reports to visualize existing report output and on implementing row level security within dashboards to enforce data access controls. The effort included a major data migration to transition SSRS reports to Microsoft Power BI, with targeted performance optimization through analysis and tuning of SQL queries against SQL Server sources. Critical reports prioritized for migration displayed sales data and purchase orders used to calculate inside and outside sales, retaining existing business logic while adapting visuals and models for Power BI.
Architecturally the implementation centralized reporting on Microsoft Power BI while continuing to source data from SQL Server, with focus on query performance and model optimization to support interactive dashboards. Operational coverage emphasized sales and procurement business functions, replacing legacy report formats with Power BI dashboards and managed access via row level security. Governance changes accompanied the rollout, including configuration of security roles and adjustments to report ownership and deployment workflows as part of the migration to Microsoft Power BI.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021 San Francisco Health Plan implemented DocuSign eSignature as a Digital Signing solution to capture legally valid signatures through its public website. The deployment focused on enabling member facing digital signature capture for enrollment paperwork and consent forms, positioning DocuSign eSignature as the primary Digital Signing application for online document acceptance.
The implementation leverages DocuSign eSignature capabilities such as reusable templates, envelope routing, recipient authentication options, and audit trail logging to support compliance and document lifecycle control. Integration was executed at the website layer to present embedded or redirect signing experiences for members, and governance activity centered on central template management and role based control over signature workflows to standardize member communications and document retention processes.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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