Sanef Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Sanef Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2400 Sanef Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sanef Group has purchased the following applications: Combodo iTop Incident Management for Incident Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sanef Group is running and its propensity to invest more and deepen its relationship with Combodo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sanef Group revenues, which have grown to $2.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sanef Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Combodo | Legacy | Combodo iTop Incident Management | Incident Management | ITSM | n/a | 2019 | 2019 |
In 2019, Sanef Group implemented Combodo iTop Incident Management. The initiative enabled creation of incident tickets and IT requests via iTop and included hands on assistance and advice to 130 VIP users located at the Issy les Moulineaux headquarters, aligning Combodo iTop Incident Management with IT service desk operations and VIP support workflows.
Combodo iTop Incident Management was configured to support core Incident Management capabilities typical for the category, including ticket creation and classification, structured IT request forms, ticket lifecycle tracking, assignment and escalation rules, and notification workflows. Configuration emphasized role based access for the VIP cohort and standardized incident records to improve traceability, while the user interface and request catalog were tailored for IT request submission and rapid incident intake.
Operational scope focused on the central IT service desk and a targeted VIP support program at headquarters, with continued advisor level support for the 130 named VIP users and staged enablement for local IT operators. Governance moved toward centralized incident intake, documented assignment and escalation workflows, and formalized support handoffs to standardize response for VIP requests and regular incidents, with training and on site assistance provided as part of the rollout.
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