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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Sanef Group Data, Technology Stack, and Enterprise Applications
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Combodo Legacy Combodo iTop Incident Management Incident Management ITSM n/a 2019 2019
In 2019, Sanef Group implemented Combodo iTop Incident Management. The initiative enabled creation of incident tickets and IT requests via iTop and included hands on assistance and advice to 130 VIP users located at the Issy les Moulineaux headquarters, aligning Combodo iTop Incident Management with IT service desk operations and VIP support workflows. Combodo iTop Incident Management was configured to support core Incident Management capabilities typical for the category, including ticket creation and classification, structured IT request forms, ticket lifecycle tracking, assignment and escalation rules, and notification workflows. Configuration emphasized role based access for the VIP cohort and standardized incident records to improve traceability, while the user interface and request catalog were tailored for IT request submission and rapid incident intake. Operational scope focused on the central IT service desk and a targeted VIP support program at headquarters, with continued advisor level support for the 130 named VIP users and staged enablement for local IT operators. Governance moved toward centralized incident intake, documented assignment and escalation workflows, and formalized support handoffs to standardize response for VIP requests and regular incidents, with training and on site assistance provided as part of the rollout.
IT Decision Makers and Key Stakeholders at Sanef Group
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Sanef Group Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Sanef Group Technographics

Sanef Group is a Transportation organization based in France, with around 2400 employees and annual revenues of $2.10 billion.

Sanef Group operates a diverse technology stack with applications such as Combodo iTop Incident Management, covering areas like Incident Management.

Sanef Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Combodo.

Sanef Group recently adopted applications including Combodo iTop Incident Management in 2019, highlighting its ongoing modernization strategy.

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Our research team continuously updates Sanef Group’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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