Scribd
333 Bush Street, Suite 2400,
San Francisco, 94107, CA,
United States
San Francisco, 94107, CA,
United States
1 415-896-9890
Professional Services
Scribd Technographics
Scribd Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Scribd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 103 Scribd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Scribd has purchased the following applications: Sift Science Digital Trust Platform for ML and Data Science Platforms in 2021, Zendesk Service for Customer Support in 2015, Rackspace Mailgun for Transactional Email in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Scribd is running and its propensity to invest more and deepen its relationship with Sift Science , Zendesk , Rackspace Technology or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Scribd revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Scribd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Scribd Tech Stack and Enterprise Applications
Scribd AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sift Science | Legacy | Sift Science Digital Trust Platform | ML and Data Science Platforms | AI Development | n/a | 2021 | 2021 |
In 2021, Scribd deployed Sift Science Digital Trust Platform on its public website. The Sift Science Digital Trust Platform, classified under ML and Data Science Platforms, is used to support digital trust and fraud prevention workflows tied to customer account activity and content access, establishing a clear Scribd Sift Science Digital Trust Platform ML and Data Science Platforms fraud prevention relationship.
The deployment architecture centers on client side event instrumentation embedded in the web front end feeding behavioral signals into Sift's cloud decisioning engine for real time risk scoring and automated decisioning. Implemented functional capabilities include device and browser signal capture, behavioral signal aggregation, risk scoring, and policy based automated actions configured within the platform.
Operational scope is focused on web user interactions and account lifecycle events, with security, product, and trust teams responsible for policy configuration and ongoing rule governance. Governance and workflow practices emphasize centralized rule sets, review workflows for tuning and false positive management, and monitoring dashboards to surface high risk events and support operational response.
Integration is implemented at the website level through client side SDK instrumentation and server side event endpoints for decision enforcement, connecting web event streams to Sift’s decisioning and orchestration layer. Scribd uses the Sift Science Digital Trust Platform within ML and Data Science Platforms to operationalize automated trust decisions for fraud prevention and user safety.
|
Scribd CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | Direct from vendor | 2015 | 2015 |
In 2015, Scribd implemented Zendesk Service for Customer Support as a cloud-hosted solution. The implementation was procured direct from vendor and provisioned using Zendesk Service to provide core ticketing, an agent workspace, multi-channel support, and a self-service knowledge base to Scribd's customer-facing support organization. The deployment emphasized cloud-native configuration and standard SaaS tenancy rather than on-premises infrastructure.
Configuration work centered on ticket routing, SLA policies, macro templates, and reporting dashboards to structure case lifecycle and escalation workflows. The deployment leveraged out-of-the-box Zendesk Service modules for ticketing and knowledge management, enabling operational coverage across Scribd's support teams in the United States. Governance included role-based access controls for agents and administrators, documented support process definitions, and a phased rollout approach coordinated with the vendor.
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Scribd PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rackspace Technology | Legacy | Rackspace Mailgun | Transactional Email | PaaS | n/a | 2019 | 2019 |
In 2019, Scribd implemented Rackspace Mailgun as its Transactional Email platform. The deployment supported marketing, lifecycle, and transactional email programs across the United States and international markets, with messaging in English, Spanish, and Portuguese, and scaled to about 1 million transactional sends per day.
Rackspace Mailgun was configured to handle both lifecycle automation and high-volume transactional SMTP and API sends, and it was deployed alongside Iterable to separate campaign orchestration from deliverability management. The implementation included an IP warm-up program that staged 11 dedicated IPs to establish sending reputation and improve inbox placement.
Integration with Iterable centralized campaign orchestration, template control, and attribution, enabling faster onboarding workflows for new campaigns and templates. Operational coverage extended across marketing and product teams responsible for user lifecycle messaging, with sending and deliverability controls implemented for domestic and international audience segments.
Governance focused on staged IP warm-up and sending cadence controls to manage reputation and deliverability, and routing between Rackspace Mailgun and Iterable supported clearer attribution. The rollout explicitly resulted in faster onboarding workflows, improved attribution, and more reliable deliverability as reported by Scribd.
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Scribd IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Network Management and Monitoring | IaaS |
|
2007 | 2007 |
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Scribd CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Scribd
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Scribd Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Scribd IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Scribd digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Scribd Technographics
Scribd is a Professional Services organization based in United States,
with around 103 employees and annual revenues of $1.0 million.
Scribd operates a diverse technology stack with applications such as
Sift Science Digital Trust Platform, Zendesk Service and Rackspace Mailgun,
covering areas like ML and Data Science Platforms, Customer Support and Transactional Email.
Scribd has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sift Science, Zendesk and Rackspace Technology.
Scribd recently adopted applications including
Sift Science Digital Trust Platform in 2021, Google Identity Platform in 2021 and Rackspace Mailgun in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Scribd’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Scribd’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Scribd technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.