Scripps Health
4555 Executive Dr,
San Diego, 92121, CA,
United States
San Diego, 92121, CA,
United States
1 800-727-4777
Healthcare
Scripps Health Technographics
Scripps Health Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Scripps Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 17000 Scripps Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Scripps Health has purchased the following applications: Oracle Cloud HCM for Core HR in 2014, Veradigm EHR for Electronic Health Record in 2011, ServiceNow AI Platform for Generative AI Platforms in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Scripps Health is running and its propensity to invest more and deepen its relationship with Oracle , Infor , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Scripps Health revenues, which have grown to $4.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Scripps Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Scripps Health Tech Stack and Enterprise Applications
Scripps Health HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2014 | 2014 |
In 2014, Scripps Health implemented Oracle Cloud HCM to modernize Core HR processes. Facing Affordable Care Act-driven pressures and with wages and benefits comprising nearly half of organizational expenses, Scripps' HR organization led an enterprise initiative to reassess workforce productivity and redesign HR operations.
The deployment used Oracle Cloud HCM as the system of record for Core HR, consolidating employee master data, benefits administration, compensation, absence management and talent workflows. Configuration focused on cloud-based HR core setup, business process automation for hire to retire lifecycles and embedded HR analytics to support staffing and productivity decisions.
Operational scope covered the Scripps Health enterprise of 17,000 employees, aligning hospital HR operations, payroll touchpoints and departmental workforce processes under a single Core HR repository. The program established role-based access controls, a standardized data model and transactional controls to support both clinical and nonclinical HR functions.
Governance shifted to an HR-led model with standardized processes, centralized approvals and automated workflows for compensation and benefits administration. Presenters noted that Scripps Health leveraged Oracle Cloud HCM to implement new processes and efficiencies to drive business impact, enabling HR to provide prescriptive guidance on organizational productivity in the new regulatory environment.
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Core HR | HCM |
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2013 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2013 |
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Time and Attendance | HCM |
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2013 | 2013 |
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Workforce Management | HCM |
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2013 | 2013 |
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Scripps Health ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Veradigm | Legacy | Veradigm EHR | Electronic Health Record | ERP Services and Operations | n/a | 2011 | 2012 |
In 2011, Scripps Health implemented Veradigm EHR, an Electronic Health Record solution selected to connect physicians, hospitals, and other providers across San Diego County. The selection drew on Allscripts community record technology, now part of Veradigm, to provide an integrated community view of patient records and to support improved care coordination.
The implementation emphasized community record and interoperability capabilities typical of Electronic Health Record deployments, including consolidated patient record views, clinician access controls, and clinical data exchange to support care coordination workflows. Configuration work focused on linking records across organizations and enabling provider-facing workflows that support transitions of care and shared clinical decision making.
Operational coverage included a county-level connectivity footprint spanning Scripps hospitals, affiliated physicians, and other community providers, creating a community-wide clinical data exchange. Governance and rollout were organized to coordinate connectivity among participating provider organizations, and the program explicitly targeted improved care coordination through a unified community patient record view.
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Legal Practice Management | ERP Services and Operations |
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2019 | 2019 |
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Medical Care Management | ERP Services and Operations |
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2020 | 2020 |
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Scripps Health AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow AI Platform | Generative AI Platforms | AI Development | n/a | 2022 | 2022 |
In 2022, Scripps Health deployed the ServiceNow AI Platform under a program to automate clinical support workflows, leveraging Generative AI Platforms capabilities to accelerate service desk response and clinician facing task resolution. Scripps Health is a private nonprofit integrated healthcare system operating four hospitals and dozens of walk in clinics, and the initiative aimed to give more time to physicians and caregivers to spend with patients.
The deployment integrated eAssist, Scripps Health's electronic help desk portal, with ServiceNow IT Service Management to centralize incident intake, automate ticket routing, and surface incident details directly to clinicians. ServiceNow AI Platform capabilities were configured to streamline incident management, self service catalog requests, and request fulfillment for procuring items such as printers and computers in physicians private practices. The implementation emphasized automation of repetitive service desk tasks and consolidation of incident context for faster resolution.
Operational coverage included the enterprise service desk which handles approximately 1,000 calls per day, clinical support staff, and extended into physicians private practices for procurement workflows. Integrations explicitly included eAssist to ServiceNow IT Service Management, creating a unified service desk portal and orchestrated request lifecycle from intake through fulfillment. The architecture concentrated on a centralized ITSM backbone feeding clinician facing portals rather than distributed point solutions.
Governance was delivered as part of a large IT initiative with phased extension of ServiceNow AI Platform features across hospitals and clinics, aligning incident workflows to reduce clinician administrative burden. The service desk recorded a nearly 20% reduction in call volume, and Scripps Health reported estimated annual savings between $150,000 and $200,000, while also freeing clinician time for patient care. Risk and cost details beyond the reported savings were not provided.
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Scripps Health AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Scripps Health Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Scripps Health Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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PBX, VoiP and Phone Systems | Collaboration |
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2015 | 2015 |
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Scripps Health Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2016 | 2016 |
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Scripps Health CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2012 | 2012 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2012 | 2012 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2011 | 2011 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Scripps Health ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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IT Service Management | ITSM |
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2022 | 2022 |
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Scripps Health TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2015 | 2015 |
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Treasury Management | TRM |
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2016 | 2016 |
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Scripps Health IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Disaster Recovery as a Service (DRaaS) | IaaS |
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2019 | 2020 |
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Servers, Storage and Networking | IaaS |
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2015 | 2015 |
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Single Sign-On (SSO) | IaaS |
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2020 | 2020 |
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Scripps Health CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Scripps Health
| First Name | Last Name | Title | Function | Department | Phone | |
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Corporate Vice President, Human Resources | VP | HR | |
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Executive Director Human Resources | Director | HR | |
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Assistant Vice President, Talent Management and Human Resources | VP | HR | |
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Director, Human Resources | Director | HR | |
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Director of Workforce Analytics and HRIS | Director | HR | |
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Corporate SVP & Chief Information Officer | CXO | IT | |
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Director, Information Management | Director | IT | |
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CFO | CXO | Finance | |
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Corporate Vice President, Controller | VP | Finance | |
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Corporate Vice President, Treasurer | VP | Finance | |
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Director, Payroll | Director | Finance | |
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Director Finance | Director | Finance | |
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Accounting Manager | Manager | Finance | |
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Strategic Sourcing Manager | Manager | Procurement | |
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General Counsel, Corporate Executive Vice President Human Resources | VP | HR | |
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VP,COO | CXO | Operations | |
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Payroll Director | Director | Finance | |
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Corporate Senior Vice President, Chief Legal Officer | CXO | Legal | |
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Corporate Senior Vice President, Chief Audit, Compliance & Risk Officer | CXO | Risk | |
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Director, Contract Administration | Director | Finance | |
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Director HR Services | Director | HR | |
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Corporate Senior Vice President, Chief Information Officer | CXO | IT | |
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Senior Director Of Operations | Director | Operations | |
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Senior Network Engineer | Manager | IT | |
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Apps Being Evaluated by Scripps Health Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Scripps Health IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Scripps Health digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Scripps Health Technographics
Scripps Health is a Healthcare organization based in United States,
with around 17000 employees and annual revenues of $4.30 billion.
Scripps Health operates a diverse technology stack with applications such as
Oracle Cloud HCM, Veradigm EHR and ServiceNow AI Platform,
covering areas like Core HR, Electronic Health Record and Generative AI Platforms.
Scripps Health has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Veradigm and ServiceNow.
Scripps Health recently adopted applications including
ServiceNow AI Platform in 2022, ServiceNow ITSM in 2022 and Ruby Live Chat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Scripps Health’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Scripps Health’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Scripps Health technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.