SEAC SPA Technographics
SEAC SPA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SEAC SPA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 SEAC SPA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SEAC SPA has purchased the following applications: Joomla 3.9 for Web Content Management in 2014, Zendesk Service for Customer Support in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SEAC SPA is running and its propensity to invest more and deepen its relationship with Joomla , Zendesk , MailUp or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SEAC SPA revenues, which have grown to $43.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SEAC SPA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SEAC SPA Tech Stack and Enterprise Applications
SEAC SPA Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Joomla | Legacy | Joomla 3.9 | Web Content Management | Content Management | n/a | 2014 | 2014 |
In 2014, SEAC implemented Joomla 3.9 as its Web Content Management solution for the corporate website. SEAC implemented Joomla 3.9 for public-facing content management to support marketing and communications business functions, using the application to centralize page publishing and editorial control on its site.
Joomla 3.9, a PHP-based content management system, delivers standard Web Content Management capabilities including WYSIWYG content authoring, template and theme management, an extension-driven module model, and role-based access control for editorial governance. The implementation aligns with common Joomla operational patterns that run on a LAMP-style hosting stack and use the Joomla administrative back end for content workflows, user roles, and template-driven site structure.
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SEAC SPA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019, SEAC implemented Zendesk Service on its website to centralize Customer Support operations. The deployment used Zendesk Service as a cloud-hosted customer service platform embedded via a web widget, capturing inbound customer requests and converting them into tracked support tickets. The project targeted SEAC's customer service organization within the professional services firm based in Italy and aligned web-based contact flows with dedicated agent queues and role assignments.
Functionally the Zendesk Service implementation focused on core ticketing, web widget capture, configurable agent workflows, SLA driven queueing, and a knowledge base for self-service, reflecting standard Customer Support modules. Governance centered on defining agent roles, ticket routing rules, response macros, and reporting instrumentation to provide operational visibility into ticket volumes and resolution activity, with configuration oriented toward steady-state support operations rather than bespoke integrations.
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Marketing Automation | CRM |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at SEAC SPA
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by SEAC SPA Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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