Sears
3333 Beverly Road,
Hoffman Estates, 60179, IL,
United States
Hoffman Estates, 60179, IL,
United States
1 847-286-2500
Retail
Sears Technographics
Sears Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sears and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 89000 Sears employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sears has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2012, Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) for Applicant Tracking System in 2016, Domo for Analytics and BI in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sears is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Zip or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sears revenues, which have grown to $14.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sears intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sears Tech Stack and Enterprise Applications
Sears ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, Sears implemented SAP ERP ECC 6.0 for its B2B division, deploying the solution within an ERP Financial landscape to support account and product master operations. The role was designated as the SAP and Salesforce IT owner for the existing implementation, providing centralized technical leadership and acting as the primary liaison between IT steering and senior business leadership.
The SAP ERP ECC 6.0 deployment sat inside a broader SAP landscape that included SAP CRM, SAP MDM, SAP PI, SAP Web Channel, and SAP Data Services, alongside Salesforce.com Sales Cloud with several add-ons and custom processes. Implementation activities included configuring objects in both SAP ECC and SAP CRM, authoring functional specifications for ECC and CRM, writing SAP MDM validation rules, and developing SAP ABAP Queries to meet short term reporting requirements. The team also researched and implemented SAP GUI scripting solutions as an alternative to investing in the Winshuttle application.
Integration work focused on the SAP and Salesforce integration for account and product master data, with additional program-level responsibilities for multiple PCI compliance initiatives for SAP. Vendor selection and contract negotiation were led internally, including the selection of Hybris as a replacement for the SAP Web Channel solution and negotiation of the annual Salesforce contract.
Operational governance covered both onsite and offshore execution, with responsibility for six onsite SAP functional and development team members, one Salesforce administrator, and eight SAP functional and developer team members based at Sears Holdings India. Leadership responsibilities included annual budgeting for headcount and expenses, capital expenditure planning, resource allocation, time reporting, and associate performance reviews. The program also advanced governance maturity by leading the effort to become a Certified SAP Center of Expertise and by maintaining regular IT Steering Committee and weekly business review cadence to align technology investments with B2B division priorities.
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ERP Financial | ERP |
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2012 | 2012 |
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ERP Financial | ERP |
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2012 | 2013 |
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Expense Management | ERP |
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2011 | 2011 |
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Payment Processing | ERP |
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2021 | 2021 |
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Sears HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infinite Computer Solutions | Legacy | Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) | Applicant Tracking System | HCM | n/a | 2016 | 2016 |
In 2016, Sears implemented Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) as its Applicant Tracking System. The deployment was exposed on Sears.com career pages to capture external applicants and to manage job postings, positioning the Applicant Tracking System as the primary public intake channel for recruiting workflows.
Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) was configured to deliver core ATS capabilities including requisition management, candidate sourcing and application intake, resume parsing, candidate profile management, and interview scheduling. Configuration and automation work focused on candidate lifecycle workflows, custom status mappings, and templated candidate communications to support talent acquisition processes.
The implementation integrated the ATS with Sears public careers site for job postings and direct candidate capture, establishing the careers site as the external front end for the system. Operational coverage included Sears recruiting and HR teams in the United States, supporting both corporate and store hiring processes.
Governance and process changes emphasized standardized requisition approval paths, role based access controls for recruiters and hiring managers, and centralized recruiting process documentation to enforce consistent hiring practices. The technical posture placed Infinite BrassRing as the career site integrated ATS, with operational ownership residing in talent acquisition and HR operations.
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Payroll Tax Compliance | HCM |
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2016 | 2016 |
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Sears Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Domo | Legacy | Domo | Analytics and BI | Analytics and BI | n/a | 2010 | 2018 |
In 2010, Sears implemented Domo as its Analytics and BI platform to centralize retail and service analytics across stores and operations. The Domo deployment was positioned to ingest large scale data, later integrating over 15 billion rows into the Domo BI platform to support behavioral changes and operational reporting.
The implementation extended Domo into functional modules including Sears Auto Shop Management and point of sale, a near real-time POS data stream for associates and customers, appointment scheduling, text messaging for service notifications, and local vendor ordering capabilities. Sears and its teams also partnered to develop an industry first B2B platform for Fleet Management companies and an industry leading Manufacturer Service Intervals MSI application, embedding Domo analytics into those workflows.
Operationally the Domo rollout covered store operations across 830 retail locations, and relied on real-time data feeds and batch ingestion to support analytics and decisioning at the store level. Sears built a dedicated team of technologists with deep store operations knowledge to manage configuration, data pipelines, dashboards, and quality, and the program used in-store non-technical associates to execute a substantial hardware and software refresh without customer downtime.
Governance and outcomes were formalized through cross-functional collaboration between analytics, store operations, and service teams, and the work was recognized by the industry for ground breaking technology and integration in 2016. The program explicitly achieved near real-time POS visibility, integrated fleet and service analytics, and a large scale data consolidation effort that enabled behavioral changes and positive results as stated.
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Sears Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Sears Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2015 | 2015 |
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Sears eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2012 | 2012 |
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Personalization and Product Recommendations | eCommerce |
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2009 | 2009 |
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Personalization and Product Recommendations | eCommerce |
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2015 | 2015 |
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Sears SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2003 | 2003 |
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Warehouse Management | SCM |
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2013 | 2013 |
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Sears CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2009 | 2009 |
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Customer Experience | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics, Data Management Platform | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2013 | 2013 |
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Tag Management | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2021 | 2021 |
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Sears ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2009 | 2009 |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Sears Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2011 | 2012 |
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Supplier Relationship Management | Procurement |
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2011 | 2011 |
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Sears TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2016 | 2016 |
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Sears PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2006 | 2006 |
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Apps Development | PaaS |
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2013 | 2013 |
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Sears IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Sears Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Sears
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of IT Strategy | Director | IT | |
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Director of Digital Merchandising & Marketing- Automotive | Director | Marketing | |
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Director, eCommerce Analytics | Director | Finance | |
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Director - Payroll Operations | Director | Finance | |
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Senior Director, Sales Channel Management | Director | Sales | |
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Senior Director of Sales and Business Development | Director | Sales | |
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Chief Commercial Officer, Shop Your Way | CXO | Finance | |
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Director of Business Operations | Director | Finance | |
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Vice President of Operations | VP | Operations | |
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Director of Field Operations | Director | Finance | |
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Chief People Officer | CXO | HR | |
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Director, HR Operations | Director | HR | |
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Director, Labor & Expense Management | Director | HR | |
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CIO - Online | CXO | IT | |
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VP and COO - Real Estate | VP | Operations | |
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CFO, Kmart Apparel | CXO | Finance | |
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President & CEO | CXO | Finance | |
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CFO & EVP | CXO | Finance | |
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CTO Online, VP Engineering | Manager | Finance | |
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VP & Chief Procurement Officer | CXO | Procurement | |
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Divisional Vice President, Procurement | VP | Procurement | |
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IT Procurement Manager | Manager | Procurement | |
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Director of Supply Chain Operations | Director | Supply Chain | |
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Director Sale and Use Taxes | Director | Finance | |
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IT Director | Director | IT | |
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SVP Finance | VP | Finance | |
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Tax Manager | Manager | Finance | |
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VP of Tax | VP | Finance | |
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Director Inventory Management | Director | Supply Chain | |
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Apps Being Evaluated by Sears Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sears IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sears digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Sears Technographics
Sears is a Retail organization based in United States,
with around 89000 employees and annual revenues of $14.30 billion.
Sears operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Infinite BrassRing ( Formerly IBM Kenexa BrassRing ) and Domo,
covering areas like ERP Financial, Applicant Tracking System and Analytics and BI.
Sears has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Infinite Computer Solutions and Domo.
Sears recently adopted applications including
Teads Platform in 2023, Zip Pay in 2021 and Cisco Webex Meetings in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sears’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sears’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sears technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.