Sears Mexico
Lago Zurich 245 Edif. Presa Falcon, Pisos 6 al 10, Col. Ampliacien Granada,
Mexico City, 11529,
Mexico
Mexico City, 11529,
Mexico
52 555 257 9300
Consumer Packaged Goods
Sears Mexico Technographics
Sears Mexico Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sears Mexico and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Sears Mexico employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sears Mexico has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2010, Zendesk Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sears Mexico is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sears Mexico revenues, which have grown to $800.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sears Mexico intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sears Mexico Tech Stack and Enterprise Applications
Sears Mexico ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2010 | 2010 |
In 2010, Sears Mexico implemented Oracle NetSuite ERP as its ERP Financial solution. The deployment supported Sears Mexico, a Consumer Packaged Goods company operating in Mexico with approximately 1,500 employees, centralizing financial systems on a cloud native Oracle NetSuite ERP platform.
The implementation concentrated on core financial modules including general ledger, accounts payable, accounts receivable, fixed assets accounting and financial reporting, with configuration to standardize the chart of accounts and automate recurring journal entries. Role based access controls and automated approval workflows were established to support month end close, intercompany accounting and consolidated ledger processes, leveraging Oracle NetSuite ERP native transaction orchestration and reporting capabilities.
Operational coverage targeted corporate finance and retail accounting functions across Mexico, with configuration aligned to local statutory tax reporting and regulatory compliance. Governance changes included formalized approval matrices, segregation of duties controls and a consistent reporting cadence to support centralized financial control and auditability under the ERP Financial deployment.
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Sears Mexico AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Sears Mexico deployed Zendesk Chat on its website. The deployment placed Zendesk Chat into the company customer engagement layer under Chatbots and Conversational AI to handle web originated inquiries for the Mexican retail storefront at sears.com.mx.
The Zendesk Chat implementation used an embedded web chat widget and standard configuration elements to support real time messaging, pre chat forms, proactive chat triggers, canned responses and chat routing into agent consoles. Configuration work focused on chat session handling, transfer rules for escalation to live agents, and transcript capture to preserve conversation context.
Operational coverage was centered on the ecommerce and customer service functions serving Mexico, with the implementation instrumenting the website channel specifically. The solution was integrated into agent workflows through the Zendesk Chat console and logging, enabling web channel queues and unified agent access to ongoing sessions.
Governance and rollout emphasized operational controls for chat hours, response templates, agent routing rules and training on the agent console. Ongoing configuration management relied on Zendesk Chat administrative settings and chat transcript reviews to tune triggers and routing for frontline customer support.
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Sears Mexico Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Sears Mexico deployed Microsoft 365 as its Collaboration platform. Microsoft 365 is used on their website and serves as the primary cloud collaboration environment for the retailer.
The implementation covers approximately 1,500 employees across Mexico and is oriented toward corporate functions including merchandising, marketing, e commerce operations, and IT. The Microsoft 365 deployment provides standard collaboration capabilities such as enterprise email and calendaring, cloud document collaboration and storage, team communication and meeting workflows, and content management consistent with Collaboration category expectations.
Operationally the tenant is positioned as a centrally managed Microsoft 365 instance supporting site content workflows and internal collaboration, with governance and user provisioning handled through corporate IT. The deployment emphasizes cloud delivered collaboration services under the Microsoft 365 application, supporting cross functional business communication and document workflows for Sears Mexico.
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Sears Mexico eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Sears Mexico CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sears Mexico ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Sears Mexico PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Sears Mexico IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Sears Mexico
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Sustainability and Program Management Sub-Director | Director | Operations | |
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Director Nacional de Operaciones | Director | Finance | |
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Store Systems Manager | Manager | IT | |
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Apps Being Evaluated by Sears Mexico Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sears Mexico IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sears Mexico digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Sears Mexico Technographics
Sears Mexico is a Consumer Packaged Goods organization based in Mexico,
with around 1500 employees and annual revenues of $800.0 million.
Sears Mexico operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Zendesk Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Sears Mexico has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zendesk and Microsoft.
Sears Mexico recently adopted applications including
IBM Instana in 2020, SMTP2GO in 2020 and Zendesk Chat in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sears Mexico’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sears Mexico’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sears Mexico technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.