Secretlab SG Pte Ltd
351 Braddell Road #05-02,
Singapore, 579713,
Singapore
Singapore, 579713,
Singapore
65 6341 5032
Retail
Secretlab SG Pte Ltd Technographics
Secretlab SG Pte Ltd Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Secretlab SG Pte Ltd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Secretlab SG Pte Ltd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Secretlab SG Pte Ltd has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2021, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2021, Signifyd for eCommerce Fraud Protection in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Secretlab SG Pte Ltd is running and its propensity to invest more and deepen its relationship with Oracle , Apple , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Secretlab SG Pte Ltd revenues, which have grown to $256.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Secretlab SG Pte Ltd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Secretlab SG Pte Ltd Tech Stack and Enterprise Applications
Secretlab SG Pte Ltd ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2021 | 2021 |
In 2021 Secretlab SG Pte Ltd implemented Oracle NetSuite ERP as its ERP Financial platform to consolidate transactional finance and logistics workflows. The deployment targeted support for the Logistics team and Finance Department, aligning shipment receiving, invoice validation, and inventory reporting across the company headquartered in Singapore and key markets in the United States and Europe, plus more than seven 3PL warehouse locations globally.
The Oracle NetSuite ERP implementation emphasized core financials, accounts payable automation, inventory management, and order and fulfillment transaction handling. Configuration work concentrated on invoice and packing list validation, posting of regional duty and freight charges, shipment receiving transactions in the system, and structured data entry processes to support monthly inventory reconciliation and payment approvals.
Operational integrations were organized around vendor and 3PL touchpoints, with transactional invoice workflows and shipment receipt records captured in Oracle NetSuite ERP to maintain supplier billing, courier charges, and regional duty documentation. Day to day operational coverage included Logistics staff and Logistics Support Associates who manage ocean and air freight payments, freight forwarder communications, and liaison with overseas agents, with Finance taking ownership of payment approvals and reconciliation tasks.
Governance was implemented through role based responsibilities and multi disciplinary training for logistics staff, emphasizing accurate commercial invoice checking, timely transfer and receipt recording on NetSuite, and collating monthly inventory reports for reconciliation. Process changes formalized communication channels between Logistics and Finance, and established ownership of vendor invoice follow up and data stewardship within the ERP Financial system.
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2021 | 2021 |
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Secretlab SG Pte Ltd AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Secretlab SG Pte Ltd implemented Freshdesk Messaging (Formerly Freshchat) as a web messaging layer embedded on its public website, evidenced by the Freshdesk Chat widget on secretlab.sg. Freshdesk Messaging (Formerly Freshchat) is deployed within the Chatbots and Conversational AI category to handle real time conversational engagement across the online storefront.
Configuration centered on the web chat widget and typical Freshdesk Messaging capabilities, including automated bot flows, live agent handoff, canned responses, and a unified conversation inbox, which align with standard Chatbots and Conversational AI functional modules. These configurations support session context, templated messaging, and agent routing workflows suitable for a retail organization of about 200 employees.
Operational coverage targeted customer support and sales inquiry handling on the e commerce site for the Singapore market, centralizing messaging workflows and redefining agent processes from asynchronous channels to synchronous chat operations. Governance appears focused on conversation ownership, routing rules, and escalation pathways to manage real time web conversations at the site level.
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Secretlab SG Pte Ltd eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Signifyd | Legacy | Signifyd | eCommerce Fraud Protection | eCommerce | n/a | 2018 | 2018 |
In 2018, Secretlab SG Pte Ltd implemented Signifyd for eCommerce Fraud Protection on their Singapore storefront website. The initial deployment focused on embedding Signifyd into the public checkout flow to deliver automated order risk scoring and real-time decisioning integrated with online transaction processing.
Signifyd configuration emphasized decisioning and remediation capabilities common to eCommerce Fraud Protection, including real-time risk assessment, automated accept or review outcomes, and orchestration for chargeback protection workflows. The implementation paired client-side checkout instrumentation with server-side order verification calls and rules-based escalation to surface orders for manual review when necessary.
Operational coverage targeted eCommerce operations, payments processing, and customer support, with governance defined around fraud review workflows, exception handling, and decision auditability. Signifyd was integrated directly with Secretlab's web storefront and order orchestration points to enable automated mitigation of risky orders while maintaining normal checkout throughput.
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eCommerce Fraud Protection | eCommerce |
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2019 | 2019 |
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eCommerce | eCommerce |
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2017 | 2017 |
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eCommerce | eCommerce |
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2017 | 2017 |
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Product Review Management | eCommerce |
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2018 | 2018 |
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Secretlab SG Pte Ltd CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Secretlab SG Pte Ltd PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Secretlab SG Pte Ltd IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Secretlab SG Pte Ltd CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Secretlab SG Pte Ltd
| First Name | Last Name | Title | Function | Department | Phone | |
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Group Financial Controller | Director | Finance | |
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VP Corporate operations | VP | Operations | |
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Co-founder & CEO | CXO | Finance | |
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Co-founder & CEO | CXO | Finance | |
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Assistant Manager Finance | Manager | Finance | |
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Apps Being Evaluated by Secretlab SG Pte Ltd Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Secretlab SG Pte Ltd IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Secretlab SG Pte Ltd digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Secretlab SG Pte Ltd Technographics
Secretlab SG Pte Ltd is a Retail organization based in Singapore,
with around 200 employees and annual revenues of $256.0 million.
Secretlab SG Pte Ltd operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Freshdesk Messaging (Formerly Freshchat) and Signifyd,
covering areas like ERP Financial, Chatbots and Conversational AI and eCommerce Fraud Protection.
Secretlab SG Pte Ltd has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Freshworks and Signifyd.
Secretlab SG Pte Ltd recently adopted applications including
Oracle NetSuite ERP in 2021, Apple Pay in 2021 and Google Pay in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Secretlab SG Pte Ltd’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Secretlab SG Pte Ltd’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Secretlab SG Pte Ltd technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.