Sentinel Technology
2550 Warrenville Road,
Downers Grove, 60515, IL,
United States
Downers Grove, 60515, IL,
United States
1 630-769-4343
Professional Services
Sentinel Technology Technographics
Sentinel Technology Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sentinel Technology and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 Sentinel Technology employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sentinel Technology has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, Oracle NetSuite CRM for CRM in 2013, ServiceNow ITSM for IT Service Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sentinel Technology is running and its propensity to invest more and deepen its relationship with Cisco Systems , Microsoft , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sentinel Technology revenues, which have grown to $90.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sentinel Technology intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sentinel Technology Tech Stack and Enterprise Applications
Sentinel Technology Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Sentinel Technology implemented Cisco Webex Meetings to provide Audio Video and Web Conferencing capability across its professional services organization. Cisco Webex Meetings was embedded on the Sentinel Technology website to surface join links and simplify client-facing scheduling and ad hoc collaboration.
The deployment focused on standard meeting and webinar capabilities common to Audio Video and Web Conferencing platforms, including hosted video conferencing, screen sharing, recording, meeting controls for hosts, and browser-based join flows. Cisco Webex Meetings was configured to support structured client delivery sessions and internal team collaboration, with meeting templates and host permission settings applied to reflect consulting engagement patterns.
Integration work centered on embedding Cisco Webex Meetings functionality into the public website, enabling clients to access join links and session information directly from web pages. Operational coverage emphasized use by client delivery teams, sales and pre-sales staff, and project managers, aligning conferencing workflows with client engagement processes without introducing additional named system integrations.
Governance was established through centralized admin controls and user provisioning policies, with meeting host roles and access privileges defined for project teams and client-facing staff. Training and rollout were organized around role-based usage, embedding Cisco Webex Meetings into routine scheduling and meeting governance for professional services delivery.
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Collaboration | Collaboration |
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2021 | 2021 |
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Sentinel Technology CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite CRM | CRM | CRM | n/a | 2013 | 2013 |
In 2013, Sentinel Technology implemented Oracle NetSuite CRM. The cloud-based Oracle NetSuite CRM deployment centralized customer and prospect data for the United States professional services firm, aligning CRM processes with Sales, Marketing, and Customer Service functions.
The implementation emphasized core CRM modules including contact and account management, lead and opportunity management, pipeline and activity tracking, case management, and dashboards and reporting. Configuration work focused on automating lead to opportunity routing and standardizing opportunity stages, while access controls limited visibility by role across sales, marketing, and delivery teams. Architecture followed a SaaS deployment model with centralized tenant configuration and company level data governance, and operational ownership rested with a centralized Sales Operations function to manage workflows, data quality, and reporting cadence.
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sentinel Technology ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow ITSM | IT Service Management | ITSM | n/a | 2024 | 2024 |
In 2024, Sentinel Technology implemented ServiceNow ITSM. ServiceNow ITSM, in the IT Service Management category, is deployed on their public website to provide a self-service portal for incident logging and request fulfillment, extending visibility to both internal users and external contacts. Sentinel Technology is a 450-employee professional services firm based in the United States, and the deployment targets IT operations and the corporate service desk.
The implementation configures core ITSM modules including incident management, problem management, change management, service catalog and request fulfillment, along with a configuration management database and embedded knowledge management. Workflows use ServiceNow ITSM native automation to standardize ticket triage, SLA handling and approval routing, and the service catalog is organized to support structured request types and fulfillment tasks.
ServiceNow ITSM is surfaced through Sentinel Technology's website to centralize intake and to present the service catalog and knowledge base as primary touchpoints. Operational coverage explicitly includes IT service desk, infrastructure operations and application support teams across the company’s US operations.
Governance emphasizes centralized service request governance, role-based technician access and defined change approval workflows to align with established delivery processes. ServiceNow ITSM is positioned as the system of record for incident and service request lifecycles, with the portal and knowledge articles used to drive consistent resolution procedures.
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Sentinel Technology IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Sentinel Technology
| First Name | Last Name | Title | Function | Department | Phone | |
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President & Chief Executive Officer | CXO | Finance | |
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Sr VP of Business Development | VP | Sales | |
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Chief Financial Officer and Treasurer | CXO | Finance | |
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Apps Being Evaluated by Sentinel Technology Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sentinel Technology IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sentinel Technology digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Sentinel Technology Technographics
Sentinel Technology is a Professional Services organization based in United States,
with around 450 employees and annual revenues of $90.0 million.
Sentinel Technology operates a diverse technology stack with applications such as
Cisco Webex Meetings, Oracle NetSuite CRM and ServiceNow ITSM,
covering areas like Audio Video and Web Conferencing, CRM and IT Service Management.
Sentinel Technology has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cisco Systems, Oracle and ServiceNow.
Sentinel Technology recently adopted applications including
ServiceNow ITSM in 2024, Microsoft 365 in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sentinel Technology’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sentinel Technology’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sentinel Technology technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.