Serco Group USA
12930 Worldgate Drive Suite 600,
Herndon, 20170, VA,
United States
Herndon, 20170, VA,
United States
1 703-263-6000
Professional Services
Serco Group USA Technographics
Serco Group USA Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Serco Group USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9000 Serco Group USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Serco Group USA has purchased the following applications: SAP Business Suite for ERP Financial in 2013, SAP HCM (HR) for Core HR in 2012, IBM Tririga Workplace Management System for Facility Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Serco Group USA is running and its propensity to invest more and deepen its relationship with SAP , UKG , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Serco Group USA revenues, which have grown to $1.58 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Serco Group USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Serco Group USA Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business Suite | ERP Financial | ERP Financial Management | n/a | 2013 | 2013 |
In 2013, Serco Group USA implemented SAP Business Suite as an ERP Financial platform to support financial planning, consolidation and reporting. The initiative included responsibility for design and related standards of the overall SAP BW architecture and the integration layer between SAP Business Suite and planning systems, establishing governed data flows into consolidation workflows.
Serco developed and implemented SAP BW components and integrated SAP Business Planning & Consolidation BPC v7.5 to deliver a financial planning, consolidation and reporting solution. The SAP BW solution included extraction of data from New General Ledger, Project Systems and non SAP sources, with configuration and data mapping focused on harmonizing transactional and project financial feeds for finance teams and consolidation processes.
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ERP Financial | ERP Financial Management |
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2011 | 2011 |
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ERP Financial | ERP Financial Management |
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2019 | 2019 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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Expense Management | ERP Financial Management |
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2020 | 2022 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2012 | 2012 |
In 2012 Serco Group USA ran a program to deploy SAP HCM (HR) as a Core HR initiative for its Serco Middle East operations, driven by growth following the award to operate the Dubai metro. The program was scoped to provide a standardized HR backbone for HR and finance functions across the region, aligning SAP HCM (HR) with the companys financial footprint extension.
The deployment encompassed SAP HCM (HR) core capabilities, with an emphasis on personnel administration and organizational management and integration-ready payroll interfaces consistent with Core HR implementations. Financials were delivered as an extension of the Serco Formula 100 footprint, noted as FICO (Formula 100), and a new payroll system was provisioned to operate alongside SAP HCM (HR).
Integrations were explicitly planned between SAP HCM (HR), FICO (Formula 100) financials, and the new payroll system to ensure synchronized master data and payroll posting into finance. Operational coverage targeted Serco Middle East HR and finance departments supporting Dubai metro operations, with the program model centered on phased technical drops and coordinated go live dates.
Governance was executed under a programme manager who oversaw multi-phase delivery and staged go live drop dates, coordinating configuration, testing, and cutover sequencing across HR, payroll, and finance streams. The implementation narrative emphasizes phased rollout, cross-stream coordination, and the alignment of SAP HCM (HR) with existing Formula 100 financial processes.
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Core HR | HCM |
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2008 | 2008 |
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Learning and Development | HCM |
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2014 | 2014 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Succession and Leadership Planning | HCM |
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2014 | 2014 |
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Talent Management | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2013 | 2013 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Tririga Workplace Management System | Facility Management | ERP Services and Operations | n/a | 2020 | 2023 |
In 2020, Serco Group USA booked a potential five and a half year, $82.3 million task order to deploy and manage the IBM Tririga Workplace Management System for the United States Air Force. The IBM Tririga Workplace Management System, classified in the Facility Management category, was scoped to span all Air Force installations with a target coverage date of 2023 under the NexGen IT order.
The implementation centered on cloud based Tririga capabilities to support facilities and asset lifecycle management, project workflows, and funding validation for the Air Force civil engineer community. Functional coverage explicitly included project management to manage projects, validation of funding streams, and lifecycle support for infrastructure and asset records, reflecting core Facility Management workflows and data models.
Serco Inc. served as the prime service provider and was contractually responsible for software development, system configuration, fielding, operations support and sustainment. The engagement also encompassed cloud migration activities, systems engineering, update and release management, IT service desk operations and data management, delivered across an initial base year followed by up to four option years and a six month extension of service.
The contract was awarded via the General Services Administration Alliant 2 Unrestricted vehicle, and Serco Inc. stated it would support rollout across Air Force installations and provide Tririga services to other federal agencies. Governance emphasis in the program centered on sustained operations support, release cadence management and centralized data stewardship to enable consistent Facility Management processes across sites.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Event Management | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2015 | 2016 |
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CRM | CRM |
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2011 | 2011 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2007 | 2007 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2010 | 2010 |
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Financial Consolidation and Close | EPM |
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2010 | 2010 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2022 | 2022 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2015 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2008 | 2008 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Serco Group USA
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Serco Group USA Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Serco Group USA Technographics
Serco Group USA is a Professional Services organization based in United States,
with around 9000 employees and annual revenues of $1.58 billion.
Serco Group USA operates a diverse technology stack with applications such as
SAP Business Suite, SAP HCM (HR) and IBM Tririga Workplace Management System,
covering areas like ERP Financial, Core HR and Facility Management.
Serco Group USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and IBM.
Serco Group USA recently adopted applications including
Atlassian Jira Service Desk in 2022, Cloudflare CDN in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Serco Group USA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Serco Group USA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Serco Group USA technographics profile,
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