Service Express
3855 Sparks Dr SE,
Grand Rapids, 49546, MI,
United States
Grand Rapids, 49546, MI,
United States
1 800-940-5585
Professional Services
Service Express Technographics
Service Express Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Service Express and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Service Express employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Service Express has purchased the following applications: TeamSupport SnapEngage for Chatbots and Conversational AI in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Service Express is running and its propensity to invest more and deepen its relationship with TeamSupport , LiveChat, Inc. , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Service Express revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Service Express intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Service Express Tech Stack and Enterprise Applications
Service Express AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Service Express implemented TeamSupport SnapEngage on its public website to introduce Chatbots and Conversational AI into customer support channels. TeamSupport SnapEngage is deployed as a web chat interface embedded on serviceexpress.com, positioned to handle inbound customer inquiries, initiate proactive engagement, and capture structured conversation context for downstream support workflows.
The implementation emphasizes core conversational capabilities common to the Chatbots and Conversational AI category, including automated chat routing, canned responses and guided conversation flows, escalation to human agents, and persistent chat transcripts. Operational configuration centers on agent queueing and escalation rules within the TeamSupport SnapEngage environment, and the deployment is used to instrument real-time web interactions and preserve conversation context for support intake and follow up.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Service Express Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Service Express implemented Cisco Webex Meetings to add browser-based conferencing and meeting join flows to its public site. Cisco Webex Meetings is classified as Audio Video and Web Conferencing and the deployment is positioned to support customer engagement sessions and internal collaboration across the Professional Services organization. The implementation surfaces scheduling links and join workflows directly on the Service Express website for remote demonstrations and technical support sessions.
The deployment centers on embedding Cisco Webex Meetings into web pages and operational meeting processes, leveraging standard Audio Video and Web Conferencing capabilities including video conferencing, screen sharing, recording, and browser-based joining. Administrative controls and meeting scheduling workflows were configured to align with corporate collaboration practice, with user permissioning and meeting governance managed through central IT policies. The configuration emphasizes operational use for pre-sales demonstrations and post-sales technical interactions while maintaining web-accessible sessions for external customers.
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Service Express Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Service Express implemented DocuSign eSignature as a Digital Signing solution on their public website. The deployment embeds DocuSign eSignature signing flows into web sessions to capture customer signatures, deliver a browser-based signing ceremony, and manage envelopes for agreements initiated online. The implementation uses core DocuSign eSignature capabilities including eSignature capture, recipient authentication options, audit trail recording, and document retention to support online contract execution.
Operational scope centers on customer-facing contract and agreement workflows executed through the Service Express website, aligning electronic signing with sales and service onboarding processes. Governance and process configuration include centralized administration of signature policies, user access controls, and retention settings provisioned via DocuSign eSignature, creating consistent signing workflows and auditability. This Service Express DocuSign eSignature Digital Signing implementation establishes an embedded web signature layer for customer transactions and electronic agreement execution.
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Service Express CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Account Based Marketing, Sales Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Listing Management | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2022 | 2022 |
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Service Express ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2024 | 2024 |
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Service Express TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Service Express PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Service Express IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Backup as a Service (BaaS) | IaaS |
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2020 | 2020 |
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Backup as a Service (BaaS) | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Service Express CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Service Express
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Infrastructure Solutions | Director | Finance | |
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IT Infrastructure and Security Manager | Manager | Finance | |
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Chief Technology Officer | CXO | IT | |
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Apps Being Evaluated by Service Express Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Service Express IT executives and key decision makers. This section highlights Service Express's latest recorded technology evaluations, including Microsoft Power BI for Analytics and BI on 2024-10-27. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Service Express digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2024-10-27 | Service Express | Evaluated | Microsoft | Microsoft Power BI | Analytics and BI | Analytics and BI |
FAQ - APPS RUN THE WORLD Service Express Technographics
Service Express is a Professional Services organization based in United States,
with around 1000 employees and annual revenues of $120.0 million.
Service Express operates a diverse technology stack with applications such as
TeamSupport SnapEngage, Cisco Webex Meetings and DocuSign eSignature,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Digital Signing.
Service Express has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as TeamSupport, Cisco Systems and DocuSign.
Service Express recently adopted applications including
ServiceNow ITSM in 2024, 6sense Account Engagement Platform in 2022 and Microsoft Clarity in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Service Express’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Service Express’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Service Express technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.