Service Credit Union
3003 Lafayette Road,
Portsmouth, 3801, NH,
United States
Portsmouth, 3801, NH,
United States
1 800-936-7730
Banking and Financial Services
Service Credit Union Technographics
Service Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Service Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 850 Service Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Service Credit Union has purchased the following applications: AppWorx Workload Automation for Business Process Management in 2016, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2017, DocuSign eSignature for Digital Signing in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Service Credit Union is running and its propensity to invest more and deepen its relationship with Broadcom , Fiserv , NCR Voyix or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Service Credit Union revenues, which have grown to $145.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Service Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Service Credit Union Tech Stack and Enterprise Applications
Service Credit Union ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | AppWorx Workload Automation | Business Process Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Service Credit Union implemented AppWorx Workload Automation as part of its Business Process Management portfolio. The rollout established a centralized scheduling and orchestration layer to manage recurring batch workloads and data movement across the credit union's operational environment.
Operational implementation work focused on core workload automation tasks, including configuring and scheduling jobs in AppWorx Workload Automation, installing and testing software releases and updates, and applying patches. Day to day administration included maintaining job definitions, calendars and execution dependencies, and orchestrating ETL sequences used for reporting and data loads.
Integration scope explicitly included the core transaction processing system Fiserv Spectrum, with AppWorx schedules driving data extracts, transformations and loads into downstream reporting and processing pipelines. The Sr. Data Coordinator role administered UC4/Automic AWA alongside AppWorx operational duties, and produced reports and data extracts that tied batch orchestration to transaction processing and data operations functions.
Governance and operational ownership were structured around a dedicated administrator responsible for release testing, patch management and scheduling controls, reflecting an owner/operator model for Business Process Management at the credit union. AppWorx Workload Automation served as the central orchestration layer for batch processing and ETL across the organization’s transaction processing and data workflows.
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Core Banking | ERP Services and Operations |
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2016 | 2016 |
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Credit Union Management | ERP Services and Operations |
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2016 | 2016 |
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Digital Banking | ERP Services and Operations |
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2018 | 2018 |
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Loan Management | ERP Services and Operations |
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2019 | 2019 |
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Loan Management | ERP Services and Operations |
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2023 | 2023 |
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Loan Management | ERP Services and Operations |
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2025 | 2025 |
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Loan Management | ERP Services and Operations |
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2024 | 2024 |
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Service Credit Union AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Service Credit Union deployed LivePerson Conversational Cloud on its website. The LivePerson Conversational Cloud implementation establishes a cloud-hosted conversational layer aligned with the Chatbots and Conversational AI category, delivering real-time and asynchronous messaging via an embedded web chat interface to support member interactions. The deployment relies on the vendor’s cloud platform and web messaging channels to present automated conversational flows and persistent session handling for site visitors.
Functional components implemented include automated conversational workflows, natural language understanding for intent classification and routing, bot orchestration with bot-to-human escalation, and conversational analytics consistent with Chatbots and Conversational AI capabilities. Operational scope is focused on the public website and digital member engagement, impacting customer service and digital banking support processes, with governance centred on conversational content management, routing rules, and escalation policies to manage live agent handoff and message orchestration.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Service Credit Union Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2022 | 2022 |
In 2022, Service Credit Union implemented DocuSign eSignature as a Digital Signing capability on its public website. The deployment embeds DocuSign eSignature to provide member-facing electronic signature functionality for online forms and agreement workflows, enabling customers to complete signatures without leaving the web experience.
The implementation centers on web-integrated signing workflows, reusable document templates, signer authentication and audit trail features to support compliant document capture and lifecycle management. DocuSign eSignature serves as the standardized Digital Signing layer for the website, consolidating signature presentation, tracking, and retention for online customer agreements.
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Document Management | Content Management |
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2023 | 2023 |
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Service Credit Union CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Service Credit Union TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Service Credit Union PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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iPaaS (Integration Platform as a Service) | PaaS |
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2023 | 2023 |
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Service Credit Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Backup as a Service (BaaS) | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Service Credit Union CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Service Credit Union
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| No data found | ||||||
Apps Being Evaluated by Service Credit Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Service Credit Union IT executives and key decision makers. This section highlights Service Credit Union's latest recorded technology evaluations, including Alkami for Digital Banking on 2025-10-21, Fiserv DNA Bank Platform for Core Banking on 2025-10-17, and Credility goORIGINATE for Loan Management on 2025-05-02. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Service Credit Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Service Credit Union Technographics
Service Credit Union is a Banking and Financial Services organization based in United States,
with around 850 employees and annual revenues of $145.0 million.
Service Credit Union operates a diverse technology stack with applications such as
AppWorx Workload Automation, LivePerson Conversational Cloud and DocuSign eSignature,
covering areas like Business Process Management, Chatbots and Conversational AI and Digital Signing.
Service Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Broadcom, LivePerson and DocuSign.
Service Credit Union recently adopted applications including
CreditSnap Account Opening in 2025, CreditSnap Consumer Loans in 2024 and Blue Sage Loan Origination System in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Service Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Service Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Service Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.