ServiceMaster Global Holdings, Inc.
One Glenlake Parkway NE, Suite 1400,
Atlanta, 30328, GA,
United States
Atlanta, 30328, GA,
United States
1 888-937-3783
Professional Services
ServiceMaster Global Holdings, Inc. Technographics
ServiceMaster Global Holdings, Inc. Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ServiceMaster Global Holdings, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13500 ServiceMaster Global Holdings, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ServiceMaster Global Holdings, Inc. has purchased the following applications: Oracle JD Edwards EnterpriseOne for ERP Financial in 2019, Workday Benefits for Benefits Administration in 2019, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ServiceMaster Global Holdings, Inc. is running and its propensity to invest more and deepen its relationship with Oracle , Workday , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ServiceMaster Global Holdings, Inc. revenues, which have grown to $2.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ServiceMaster Global Holdings, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ServiceMaster Global Holdings, Inc. Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle JD Edwards EnterpriseOne | ERP Financial | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, ServiceMaster Global Holdings, Inc. implemented Oracle JD Edwards EnterpriseOne as its ERP Financial platform. The program included a JDE 9.2 upgrade trajectory executed in AWS Cloud while maintaining operational JDE 9.1 tools releases and established application lifecycle processes.
The implementation covered core application administration tasks including JDE package builds, Object Management Workbench project promotions and demotions, and application of ESUs and service pack upgrades. Security administration was managed using a deny all grant back model with the All Out Security Application, and archival lifecycle processing was introduced via the Klit-IT Archive and Purge application. Financial and document processing workflows included AP check printing and ACH file creation using Optio EcommIntegrate from Bottomline Technology, along with statement, invoice, and pack slip printing managed by branch.
The technical architecture combined cloud and on prem infrastructure, with WebLogic 12.2 webservers running on Linux 7.4 and WebLogic 12.2 BSSV servers supporting BSSV service layers. Production RTE transaction processing used WebSphere 8.5.5 and enterprise application tiers ran on P Series AIX version 7.1, while the database tier used an Oracle 12c backend hosted as RDS. These components supported a high availability ERP Financial estate and WebLogic and WebSphere administration for production web servers serving about 2000 users across branches.
Operational governance included disaster recovery implementation with annual testing cycles, ongoing system performance and disk utilization management, and 3rd level support for help desk escalations. Administrative responsibilities also encompassed Windows 2008 and 2012 server administration, Active Directory support, and coordination with a distributed development team including support for 12 offshore JDE developers.
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ERP Financial | ERP Financial Management |
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2019 | 2019 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Benefits | Benefits Administration | HCM | n/a | 2019 | 2019 |
In 2019, ServiceMaster Global Holdings, Inc. implemented Workday Benefits as part of a broader Workday deployment across HR and finance functions. Workday Benefits was deployed under the Benefits Administration category to centralize benefits configuration, eligibility, enrollment and life event processing for the organization.
The implementation covered multiple Workday modules including HCM, Compensation, Benefits, Payroll, Absence, Recruiting, Talent, FIN and SCM, reflecting an integrated approach to workforce and financial processes. Workday Benefits configuration included benefit plan setup, eligibility rules, enrollment flows and alerts, while reporting and analysis leveraged Workday PRISM Analytics and custom reporting to surface benefit related dimensions in the FDM.
Integrations were developed and maintained using native Workday mechanisms, including Core Connectors and Core Connectors using Document Transformation, EIBs using custom report transformation and EIBs using XSLT transformation. The program also included development of Accounting Journal inbound connectors and supplier punchout integrations within the SCM footprint, with unit and end to end testing of interfaces to validate functional and technical requirements.
Governance and rollout followed a full cycle implementation pattern with requirements gathering, design, development, testing, deployment and ongoing support. The project produced end user documentation, technical documentation, custom reports, worklets and configured alerts, and included monitoring of development and testing activities along with mentoring of team members to establish Workday best practices across HR, payroll, finance and talent operations.
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Compensation Management | HCM |
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2019 | 2019 |
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Core HR | HCM |
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2021 | 2021 |
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Core HR | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2020 | 2020 |
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Onboarding | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2017 | 2017 |
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Recruiting | HCM |
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2013 | 2013 |
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Recruiting | HCM |
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2020 | 2020 |
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Workforce Analytics | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2014 | 2014 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, ServiceMaster Global Holdings, Inc. implemented Salesforce Field Service (ex ClickSoftware) as a targeted Field Service Management initiative. The implementation was executed as part of a broader multi-cloud Salesforce program that included Marketing Cloud, Sales Cloud, Service Cloud, and Analytics Cloud and was scoped to field operations at Terminix, ServiceMaster Brands, and corporate functions.
Salesforce Field Service (ex ClickSoftware) was configured to support core Field Service Management capabilities including scheduling and automated dispatch, mobile technician workflows and offline mobile access, work order lifecycle management, skill and SLA-based routing, and appointment orchestration. Configuration work emphasized orchestration of service tasks, technician assignment rules, and standardized mobile forms to drive consistent field execution and data capture.
The deployment integrated operational workflows across Salesforce clouds to enable end-to-end customer and service journeys, and it was aligned with cross-functional continuous improvement efforts touching IT, HR, Sourcing, M&A, Finance, and Legal. Program governance placed a Director, Transformation Deployment Leader as co-owner of the multi-cloud implementation, with reporting and communications routed to the Chief Transformation Officer, the executive leadership team, the board of directors, and investors.
The program also supported a ServiceMaster Restore clean sheet initiative applying lean and design thinking to end-to-end journey redesign. Business targets tied to the program were explicit, including a revenue growth target of 5 billion, a customer retention growth target of 2 percent year over year, a Terminix organic growth target of 3 to 4 percent, and estimated cost savings targets of 2 million in 2019 and 10 million in 2020.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2019 | 2019 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management | SCM |
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2013 | 2013 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement, Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Analytics | CRM |
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2018 | 2018 |
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Sales Analytics | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Sales Engagement | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2016 | 2016 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2013 | 2013 |
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Supplier Relationship Management | Procurement |
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2013 | 2013 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2009 | 2009 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at ServiceMaster Global Holdings, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by ServiceMaster Global Holdings, Inc. Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD ServiceMaster Global Holdings, Inc. Technographics
ServiceMaster Global Holdings, Inc. is a Professional Services organization based in United States,
with around 13500 employees and annual revenues of $2.30 billion.
ServiceMaster Global Holdings, Inc. operates a diverse technology stack with applications such as
Oracle JD Edwards EnterpriseOne, Workday Benefits and Salesforce Field Service (ex ClickSoftware),
covering areas like ERP Financial, Benefits Administration and Field Service Management.
ServiceMaster Global Holdings, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and Salesforce.
ServiceMaster Global Holdings, Inc. recently adopted applications including
ADP Workforce Now in 2021, Zoom in 2021 and Salesforce Pardot in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ServiceMaster Global Holdings, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ServiceMaster Global Holdings, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ServiceMaster Global Holdings, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.