Servus Credit Union
151 Karl Clark Rd NW,
Edmonton, T6N 1H5, AB,
Canada
Edmonton, T6N 1H5, AB,
Canada
1 780-496-2000
Banking and Financial Services
Servus Credit Union Technographics
Servus Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Servus Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Servus Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Servus Credit Union has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2019, Workable ATS for Applicant Tracking System in 2018, Temenos T24 for Core Banking in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Servus Credit Union is running and its propensity to invest more and deepen its relationship with Microsoft , Workable , Avanti Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Servus Credit Union revenues, which have grown to $545.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Servus Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Servus Credit Union Tech Stack and Enterprise Applications
Servus Credit Union ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019 Servus Credit Union implemented Microsoft Dynamics 365 for Finance and Operations as its core ERP Financial application to consolidate finance and operations workflows across its Canadian retail banking footprint and corporate functions. The deployment was positioned to serve a 2,500 person organization supporting member-facing banking applications and back-office finance, HR and payroll functions.
Implementation scope centered on core financial modules including general ledger, accounts payable, accounts receivable, procurement, fixed assets and financial reporting, configured to align with banking accounting and regulatory controls. Configuration work included workflow automation, MS Bots for banking processes, PowerApps automations, UI development using HTML, CSS and ASP.Net, and custom RESTful APIs to support transaction processing and financial close orchestration.
The Microsoft Dynamics 365 for Finance and Operations instance integrated with a SQL Server based data tier maintained by Servus IT, leveraging architectures described by the team such as SQL 2016 Availability Groups for high availability, transactional replication for reporting, and later migrations to SQL 2019 for in-house application databases. ETL and BI integration used SSIS packages and a data warehouse ecosystem to populate reporting stores, and application integrations included OnBase for digital document management, MS CRM for customer data, Avanti for HR and payroll, Credit Path for member credit workflows, Saba Cloud for employee training, and ISM ticketing for operational support.
Operational governance and support were led by internal application analysts who performed requirements analysis, system impact assessments, configuration testing, change control and stakeholder sign-offs, and provided ongoing end-user support for both member and back-office teams. Development and automation followed source control practices with git, GitHub and TFS, and included database administration, SSIS development, and custom API and server-side components to bridge Dynamics 365 with internal banking services and automation workflows.
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Servus Credit Union HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workable | Legacy | Workable ATS | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, Servus Credit Union implemented Workable ATS as its Applicant Tracking System. The implementation embedded Workable ATS on the Servus careers site, centralizing job postings and the applicant capture flow through the public apply.workable.com/servus career endpoint.
The deployment configured core Applicant Tracking System functions including job requisition publishing, career site integration, candidate pipeline stages, resume parsing and screening workflows, interview scheduling and offer management. Configuration focused on configurable pipelines and role based access for recruiters and hiring managers to manage applicant flow and status transitions within Workable ATS.
Workable ATS supports Talent Acquisition and HR recruiting operations across Servus Credit Union, consolidating external job listings with internal hiring workflows. Governance emphasis centered on standardized requisition approvals, hiring manager collaboration and candidate status governance to operationalize consistent hiring processes.
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Core HR | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2019 | 2019 |
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Servus Credit Union ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010, Servus Credit Union implemented Temenos T24 as its Core Banking platform, deploying the T24 Canadian Model Bank to consolidate membership functionality and support Canadian credit union operations. The implementation was driven by the amalgamation of three Alberta credit unions and the need to bring multi-system operations onto a single, configurable banking platform to support rapid product configuration and a unified member view.
The T24 deployment included the T24 Canadian Model Bank configuration, incorporating membership management, core back office processing, integrated CRM capabilities, compatibility with International Financial Reporting Standards and foreign exchange functionality. Temenos T24 was configured for high operational configurability to reduce technical diversity, enable faster front office servicing, and centralize customer information for servicing across channels.
Integration scope emphasized out-of-the-box interfaces for third party systems and platform independence, aligning with Microsoft SQL Server in the Canadian market to enable local technical alignment. The deployment supported Servus service lines including registered accounts, financing, investments, insurance, commercial banking, and 24-hour online and telephone banking, covering province-wide operations across Alberta and servicing approximately 400,000 members.
Servus engaged Temenos Management Consultancy services to realign business processes to T24 workflows, coordinate post-amalgamation process consolidation and maximize feature adoption. The project narrative highlights anticipated benefits such as a single view of members, flexibility to tailor Temenos T24, streamlined product configuration and centralized operational support, together with reduced development, maintenance and support complexity as stated by Servus and Temenos.
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Core Banking | ERP Services and Operations |
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2016 | 2016 |
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Loan Management | ERP Services and Operations |
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2021 | 2021 |
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Loan Management | ERP Services and Operations |
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2023 | 2023 |
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Loan Management | ERP Services and Operations |
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2021 | 2021 |
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Servus Credit Union Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Servus Credit Union Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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Servus Credit Union Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Servus Credit Union CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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Servus Credit Union ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Servus Credit Union PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2022 | 2022 |
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Test Automation Platform | PaaS |
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2024 | 2024 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Servus Credit Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Servus Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
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Director Business Intelligence | Director | IT | |
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Senior Manager, IS Business Analysis Services | Manager | IT | |
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Senior Manager, Financial Reporting | Manager | Finance | |
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CIO | CXO | Finance | |
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COO | CXO | Finance | |
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Apps Being Evaluated by Servus Credit Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Servus Credit Union IT executives and key decision makers. This section highlights Servus Credit Union's latest recorded technology evaluations, including Salesforce Sales Cloud for CRM, Sales Automation, Sales Engagement on 2026-03-23, ManyChat for Chatbots and Conversational AI on 2025-12-03, and Temenos T24 for Core Banking on 2025-10-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Servus Credit Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-23 | Servus Credit Union | Evaluated | Salesforce | Salesforce Sales Cloud | CRM, Sales Automation, Sales Engagement | CRM |
| 2025-12-03 | Servus Credit Union | Evaluated | ManyChat | ManyChat | Chatbots and Conversational AI | AI-Powered Application |
| 2025-10-09 | Servus Credit Union | Evaluated | Temenos | Temenos T24 | Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Servus Credit Union Technographics
Servus Credit Union is a Banking and Financial Services organization based in Canada,
with around 2500 employees and annual revenues of $545.0 million.
Servus Credit Union operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Workable ATS and Temenos T24,
covering areas like ERP Financial, Applicant Tracking System and Core Banking.
Servus Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Workable and Temenos.
Servus Credit Union recently adopted applications including
Perforce Perfecto in 2024, Solifi Originations (ex Rapport and CALMS) in 2023 and Bubble Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Servus Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Servus Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Servus Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.