Memphis, 38115, TN,
United States
Shelby County Emergency Communications District Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Shelby County Emergency Communications District and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Shelby County Emergency Communications District employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Shelby County Emergency Communications District has purchased the following applications: Motorola CommandCentral Suite for Emergency Management in 2016, LogMeIn GoToMeeting for Audio Video and Web Conferencing in 2020, AudioEye for Web Content Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Shelby County Emergency Communications District is running and its propensity to invest more and deepen its relationship with Motorola Solutions , GoTo (formerly LogMeIn) , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Shelby County Emergency Communications District revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Shelby County Emergency Communications District intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Motorola Solutions | Legacy | Motorola CommandCentral Suite | Emergency Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Shelby County Emergency Communications District implemented Motorola CommandCentral Suite as part of its Emergency Management tooling. The agency had been a Motorola Solutions VESTA 9-1-1 customer for years and participated in a Motorola focus group to help shape the suite’s cloud based Smart Transcription capability, providing direct user feedback on features and functionality.
The implementation centered on the hosted Smart Transcription service within Motorola CommandCentral Suite, delivering real time call transcription and automated keyword highlighting for call taker audio. Functional capabilities emphasized transcription visibility, keyword indexing for situational awareness, and a hosted console that surfaces transcripts to authorized users outside the primary PSAP environment.
Integration points explicitly included the existing Motorola Solutions VESTA 9-1-1 call handling environment and the new Smart Transcription service, creating a linked workflow from call intake to searchable transcript. Operational coverage extended beyond the PSAP to include the county office of emergency management and clinical triage staff, who used the transcript feed to monitor emergent public health signals such as early COVID 19 indicators called out by callers and highlighted by the system.
Governance and operational changes focused on expanding read access to non PSAP stakeholders, requiring role based access controls and review workflows so external users could view transcripts without direct PSAP intervention. The agency noted that Motorola VESTA 9-1-1 features had helped reduce call times, and participation in product development emphasized shaping hosted visibility and situational monitoring capabilities within the Emergency Management application stack.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn GoToMeeting | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AudioEye | Legacy | AudioEye | Web Content Management | Content Management | n/a | 2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Citizen Engagement | CRM |
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2011 | 2011 |
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Citizen Engagement | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2024 | 2024 |
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