Memphis, 38103, TN,
United States
Shelby County Government Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Shelby County Government and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6270 Shelby County Government employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Shelby County Government has purchased the following applications: Avenu Banner Employee Administration for Benefits Administration in 2017, Tyler Munis ERP for Government ERP in 2016, CivicEngage for Citizen Engagement in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Shelby County Government is running and its propensity to invest more and deepen its relationship with Avenu Insights & Analytics , Moodle , Tyler Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Shelby County Government revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Shelby County Government intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avenu Insights & Analytics | Legacy | Avenu Banner Employee Administration | Benefits Administration | HCM | n/a | 2017 | 2018 |
In 2017, Shelby County Government implemented Avenu Banner Employee Administration to support Benefits Administration across county operations in Tennessee. The initiative was driven by an Avenu engagement focused on administrative automation and electronic filing to reduce manual processing in HR and benefits workflows.
Avenu Banner Employee Administration was applied to employee administration functions consistent with Benefits Administration capabilities, including benefits enrollment workflow automation, employee record maintenance, and electronic filing of personnel documents. Configuration emphasized workflow orchestration, role-based access controls for HR staff, and operational reporting to align employee administration with county service processes.
Operational coverage centered on county HR and administrative teams that underpin constituent-facing services in Shelby County, Tennessee. The use of Avenu Banner Employee Administration is inferred from Avenu's Banner Human Resources product and the vendor case study rather than being explicitly named on the cited vendor page, and the county testimonial reports improvements in staff experience and constituent service following the engagement.
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Learning and Development | HCM |
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2021 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Munis ERP | Government ERP | ERP Services and Operations | n/a | 2016 | 2016 |
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Government ERP | ERP Services and Operations |
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2009 | 2010 |
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Legal Practice Management | ERP Services and Operations |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicEngage | Citizen Engagement | CRM | n/a | 2015 | 2015 |
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Citizen Engagement | CRM |
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2019 | 2019 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2014 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Servers, Storage and Networking | IaaS |
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2010 | 2010 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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