Shoalhaven City Council
36 Bridge Rd,
Nowra, 2541, NSW,
Australia
Nowra, 2541, NSW,
Australia
61 2 4429 3111
Government
Shoalhaven City Council Technographics
Shoalhaven City Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Shoalhaven City Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Shoalhaven City Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Shoalhaven City Council has purchased the following applications: Infor SunSystems for ERP Financial in 2009, Linkedin Learning for Learning and Development in 2017, Granicus OpenCities for Content Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Shoalhaven City Council is running and its propensity to invest more and deepen its relationship with Infor , Microsoft , Frontier Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Shoalhaven City Council revenues, which have grown to $180.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Shoalhaven City Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Shoalhaven City Council Tech Stack and Enterprise Applications
Shoalhaven City Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2009 | 2009 |
In 2009 Shoalhaven City Council implemented Infor SunSystems as its core ERP Financial application. The deployment was oriented around a centre led procurement structure and formal policy and procedure development to centralize purchasing and contract oversight. The council appointed a core procurement team of four procurement and contract officers and managed a logistics complement of five staff to operate and govern procurement workflows and major corporate contracts.
Infor SunSystems was configured and administered to deliver core ERP Financial capabilities, including general ledger, accounts payable, accounts receivable and cash management, with configuration emphasis on procurement controls and contract cost allocation. System administration and configuration responsibilities were retained within council IT and procurement teams, reflecting extensive INFOR SunSystems system administration and configuration experience documented in the environment. Configuration work focused on chart of accounts design, approval workflow enforcement and role based access controls for finance and procurement users.
Operational coverage for the Infor SunSystems implementation included procurement, contracts, finance and IT process ownership, with financial processing integrated into corporate contract and logistics workflows to support purchase order control and supplier payment processing. Data governance and transactional controls were enforced through Infor SunSystems ledger structures and subsystem configurations to uphold procurement policies and approval chains. Shoalhaven City Council Infor SunSystems ERP Financial application supported core procurement and finance business functions and anchored cross functional coordination between procurement, contracts, logistics and finance teams.
Governance changes accompanied the technical rollout, embedding procurement approvals, contract management procedures and centralized oversight into day to day finance operations. The implementation emphasized internal administration, policy alignment and coordinated workflows across procurement, contracts and IT to sustain ongoing system configuration and operational ownership.
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Shoalhaven City Council HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Linkedin Learning | Learning and Development | HCM | n/a | 2017 | 2017 |
In 2017 Shoalhaven City Council implemented Linkedin Learning as a core element of its Learning and Development capability. The adoption emphasized an on-demand, self-paced online learning library after a cost-benefit analysis determined external trainer engagements were not optimal, and key L&D stakeholders supported an online-first approach.
The Linkedin Learning deployment focused on providing on-demand course content, role-aligned learning paths, and administrative reporting for the council’s Learning and Development function. Configuration prioritized user access and content curation to support municipal competencies and compliance-oriented learning workflows.
Council leaders Lena and Matthew engaged Learning & Development colleagues and secured management approval in late 2019 to procure a dedicated learning management system alongside online learning resources. The organization was still mid-procurement when COVID-19 reached Australia, at which point all non-essential staff were sent home and the IT team accelerated support to ensure remote access to training and on-demand learning.
Linkedin Learning served as immediate on-demand support while the broader LMS procurement progressed, enabling continuity of learning for departments across the council during the rapid shift to remote operations. Governance actions included executive approval for online learning investment and coordination between IT and L&D to sustain training availability for field and office personnel.
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Payroll | HCM |
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2017 | 2017 |
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Recruiting | HCM |
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2015 | 2015 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2012 | 2012 |
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Shoalhaven City Council Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Granicus | Legacy | Granicus OpenCities | Content Management | Content Management | n/a | 2020 | 2020 |
In 2020 Shoalhaven City Council implemented Granicus OpenCities as its Content Management platform to support the council public website and service-oriented pages. Granicus OpenCities is the primary Content Management application used to publish service information, maintain the Report a Problem page, and manage public-facing content for municipal services.
The implementation focused on standard content management modules within Granicus OpenCities including page authoring, templating, content publishing workflows, role-based editorial permissions, and online forms for citizen interactions. Configuration emphasized centralized templates and editorial controls to ensure consistent presentation across service pages and permit departmental content ownership.
Operational coverage centers on the council website and citizen service delivery channels, explicitly including the Report a Problem functionality exposed on Shoalhaven City Council web pages. The deployment supports content owners in multiple departments, enabling editorial workflows for service updates, community notices, and transactional information while keeping public-facing content consolidated in Granicus OpenCities.
Governance was structured around editorial roles and publishing approvals to coordinate content across municipal teams, with processes for template management and workflow handoffs between content authors and communications staff. The narrative reflects an enterprise web content implementation where Shoalhaven City Council, Granicus OpenCities, Content Management, and municipal service delivery are directly linked.
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Shoalhaven City Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Experience | CRM |
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2017 | 2017 |
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Shoalhaven City Council
| First Name | Last Name | Title | Function | Department | Phone | |
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Director Finance, Corporate and Community (Acting) | Director | Marketing | |
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Administration Officer | Director | Operations | |
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CIO | CXO | Finance | |
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Payroll Officer | Manager | Finance | |
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Manager People & Culture | Manager | HR | |
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Chief Information Officer | CXO | IT | |
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Chief Financial Officer | CXO | Finance | |
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Apps Being Evaluated by Shoalhaven City Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Shoalhaven City Council IT executives and key decision makers. This section highlights Shoalhaven City Council's latest recorded technology evaluations, including Granicus OpenCities for Content Management on 2025-08-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Shoalhaven City Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-08-06 | Shoalhaven City Council | Evaluated | Granicus | Granicus OpenCities | Content Management | Content Management |
FAQ - APPS RUN THE WORLD Shoalhaven City Council Technographics
Shoalhaven City Council is a Government organization based in Australia,
with around 1000 employees and annual revenues of $180.0 million.
Shoalhaven City Council operates a diverse technology stack with applications such as
Infor SunSystems, Linkedin Learning and Granicus OpenCities,
covering areas like ERP Financial, Learning and Development and Content Management.
Shoalhaven City Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Microsoft and Granicus.
Shoalhaven City Council recently adopted applications including
Hotjar in 2021, Granicus OpenCities in 2020 and Aten worx.Online in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Shoalhaven City Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Shoalhaven City Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Shoalhaven City Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.